Computer won't successfully sleep, certain programs will not launch

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  1. Posts : 8
    Windows 10 Pro
       #1

    Computer won't successfully sleep, certain programs will not launch


    Windows Version 21H1.

    I've been dealing with this problem for maybe two months now. For no obvious reason, Windows will develop a problem where two things happen:

    1. If I send the computer to sleep, it will get to the point where it stops sending video, but otherwise fails to go to sleep. External devices still have active LEDs, and the computer fan doesn't make the usual sounds I'd expect as it's going to sleep. It is impossible to wake the computer form this state, even using the power button. After fifteen minutes, the computer shuts down, and there is no crash log.
    2. Occasionally, I catch the problem before I send the computer to sleep, as the computer refuses to start certain programs, most of them games, but others work just fine. You can see the program on the Task Manager, but it has 0% CPU usage and never gets any. If the game has a one of those small, rectangular splash screens, it'll get to that point but then sit there. The problem always affects the same programs, and I've never known a program to work during the error one day and not work during another. The two problems are definitely related: if I see the programs failing to launch, the computer will definitely go through the other error when I try to send it to sleep.


    Unfortunately, there's no obvious cause for the problem. It doesn't happen after I run certain programs, for example, at least not that I've been able to identify. Sometimes I'll go days without a problem and sometimes I'll experience it every day of the week. It just seems to happen at random. There was no obvious change that caused it to start two months ago, either. That makes it very hard to examine, but since this has been going on for a few months, I've had a few chances all the same. I have:

    • Run CHKDSK, DISM, SFC, and Windows update. As I said earlier, the crash from the sleep error doesn't produce any crash logs in the Event Viewer.
    • Run virus and malware checks.
    • Cleaned out the computer with compressed air, twice.
    • Unplugged every external device except the monitor, speakers, keyboard and mouse. I suppose I could try disconnecting expansion cards?
    • Shut down every program and told Explorer to restart via the Task Manager.
    • Gone through the Task Manager turning off anything that doesn't seem system critical. Nothing obviously suspicious, either.


    I've also tried looking for connections between the programs that refuse to start, but there's nothing obvious. They're not installed on the same drives, and the problem has shown up on every drive. They don't rely on any obvious, common technology that I can tell (they're not all DirectX games, for example). It doesn't seem to matter if they're intensive 3D games or simple 2D ones, even older ones. Some are standalone, while some use a launcher like Steam. Steam itself doesn't launch if the problem is going on, but in one odd instance it was already running and, when I tried to update something, it complained that the Steam background service wouldn't launch and supposedly needed to be repaired?

    Any ideas? I'll try to do whatever you advise, but bear in mind that the problem is so irregular that it might take a while if you need me to test something. Since the computer can't sleep, I can't leave it running overnight. Hopefully you have an idea, though!
      My Computer


  2. Posts : 43,251
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #2

    Hi,

    A. My first thought would be to positively separate hardware from software. I.e. prove that this is a software issue rather than hardware.

    There are different options.
    a. Boot PC from a live boot disk, and verify this problem never occurs in that case.
    b. Install a test copy of Win 10 on a spare disk. Verify this problem never occurs.

    Note that in the first case you're not using the internal disk; in the second, you'd have swapped it.

    With your existing system disk, boot to Safe Mode.
    See if the problem then ever occurs.

    If not, create a new user for test purposes, log in as that user- perform a clean boot- see if the problem ever occurs.

    If not, repeat, but boot normally.

    You could choose to use these options differently - e.g. start in reverse.

    If the problem appears to occur ONLY with your current user, then try a clean boot when logged in as your current user.
    Does the problem still occur?


    Just some basic thoughts on beginning to try to isolate the cause...

    B. Research - use tenforums as a resource.
    Search for e.g. 'won't sleep' - and you will find many threads. One or more may help you:
    Computer won't successfully sleep, certain programs will not launch-1.jpg
      My Computers


  3. Posts : 8
    Windows 10 Pro
    Thread Starter
       #3

    Can you recommend a guide for creating a live boot disk that would work in this instance? Do I need to use Windows To Go? Because I don't think I have software that can do that. I might be able to work with a spare disk but it might take a bit. Also, once I have the live boot disc, how long do you recommend I run it before I can say it hasn't happened? Sometimes the problem doesn't happen for days and that makes it hard to say it definitely isn't happening.

    Also, an update: after I made my post but before I saw yours, I saw the error was happening and tried Logging Out instead of Sleeping. The same problem occurred: the screen went black and the computer essentially stayed in the weird, locked-up state, except there was never a crash, at least not in the ~1 hour it took for me to lose patience.
    Last edited by Blackdrazon; 20 May 2022 at 05:54.
      My Computer


  4. Posts : 43,251
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #4

    Live boot disk.. Google e.g. Hiren, Bob Omb, Kyhi... or just 'live boot disk'
    Download the iso file then use the instructions for e.g. Rufus in the relevant tutorial for creating a Win 10 bootable flash drive.
      My Computers


  5. Posts : 8
    Windows 10 Pro
    Thread Starter
       #5

    Okay, after several setbacks I finally have an update:

    Live Boot Disks: I tried two live boot disks, Bob Ombs and one another, and neither could send the system to sleep? Is Windows PE even capable of sleeping? The option wasn't even in Power Management. Windows PE also couldn't run the programs that suffer from the problem even when the system is healthy. It seems like this is a dead end.

    Running Windows on another Disk: This was more productive. I decided to give it a week, and the problem finally happened at the last minute, seven days in. So yes, running a fresh install of Windows on a separate hard drive can still cause the problem. I wrote down every program I think I used during that day but wasn't able to use them to recreate the error. What should I do now?

    Haven't tried in Safe Mode yet.
      My Computer


  6. Posts : 43,251
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #6

    Thank you for your replies.


    I decided to give it a week, and the problem finally happened at the last minute, seven days in. So yes, running a fresh install of Windows on a separate hard drive can still cause the problem.
    - was that that ONLY disk in your PC at the time?
      My Computers


  7. Posts : 8
    Windows 10 Pro
    Thread Starter
       #7

    Ah, no it wasn't. I guess I should try again with the others disconnected then.
      My Computer


  8. Posts : 8
    Windows 10 Pro
    Thread Starter
       #8

    Okay, that didn't take as long this time: I experienced the error last night, with all drives disconnected except the alternate hard drive. I also disconnected the Bluray drive, so it's not that, either.
      My Computer


  9. Posts : 43,251
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #9

    Running Windows on another Disk: This was more productive. I decided to give it a week, and the problem finally happened at the last minute, seven days in. So yes, running a fresh install of Windows on a separate hard drive can still cause the problem. I wrote down every program I think I used during that day but wasn't able to use them to recreate the error. What should I do now?
    Was this a clean install? It doesn't sound like it.

    To separate hardware from software, as you had no success with the live boot disk, try a clean install on a spare disk.

    If that shows no issues, then ideally... if you have a disk image of your Windows older than 2 months ago (when this started) try restoring that. If all is ok, then consider what changed around 2 months ago. (Update/installation/etc).

    Returning to your existing build:
    Try a clean boot (Google or see tutorial if unsure how) - then try sleep. This may go a little further than your previous efforts to shut down programs.

    Want to stop more loading on startup? See Autoruns (free from MS).
    Ensure you don't disable anything by MS.

    as the computer refuses to start certain programs, most of them games,
    Yours is not just a sleep problem of course, so the following may not be relevant, but it might suggest an idea:

    Here's a set of tutorials to look through- there's a list after the main text of this one:
    Generate Sleep Study Report in Windows 10

    - though I'm not sure a sleep study will help here.

    Event ID 42 in System log from source Kernel-Power - sleep
    Event ID 1 in System log from source Power-Troubleshooter - wake
      My Computers


  10. Posts : 8
    Windows 10 Pro
    Thread Starter
       #10

    I'm pretty sure it was a clean install, am I not understanding what you mean? I downloaded the Windows installer and installed it to a blank, formatted hard drive. Isn't that a clean install?

    I don't have an old disk image. Nothing obviously changed around the time the problems began besides the usual Windows updates.

    dalchina said:
    Try a clean boot (Google or see tutorial if unsure how) - then try sleep.
    I can do that. That said, I just want to make something clear because of the way you phrased this: the problem isn't happening every time the computer sleeps. It usually takes several days and the computer goes to sleep several times without any problems. I'm sorry if that wasn't clear in my previous posts. I can't just do a clean boot, then try sleep and see if the problem occurs, because there's no guarantee anything will happen. All I can do is do a clean boot and then run the computer for several days and hope the bug doesn't happen again. Is that what you want me to do?
      My Computer


 

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