HP laptop wont wake from sleep

Back about a year ago my HP laptop entered sleep mode and woke up from it just fine. Then I had battery issues and eventually that battery stopped charging, then the problems with not being able to wake from sleep started. I should have bought a new battery then but since I don't carry my laptop around with me it was fine to keep it plugged into the electricity when I used it. I have now (in the past few months) been trying to get my laptop to sleep and then wake from sleep. Its a no go and although I can work around it by keeping it plugged in its a thing that was working and now isn't. Please help me get this sorted out, I did refresh windows 10 in the hope that it would sort the sleep problem out but it didn't. Its like the keyboard and mouse do activate the laptop (when its sleeping) but the screen doesn't switch on.

Do you have up to date display drivers?

Ï think so, I install all updates as soon as Microsoft posts them

Do you now have a good battery?

Hello @Nickynoo,

Run the following Commands to see if anything stands out.

[1] Press the Win + X keys together.
[2] Select Command Prompt (Admin).
[3] Copy ALL the below AT ONCE into the Command Prompt (Admin) and press Enter.
[4] When finished, press Enter again to execute the LAST Command.

Code:

powercfg -a
powercfg -DeviceQuery Wake_Armed
powercfg -DeviceQuery Wake_From_Any
powercfg -DeviceQuery Wake_Programmable
powercfg -LastWake
powercfg -List
powercfg -Requests
powercfg /RequestsOverride
powercfg -WakeTimers

• When the above has finished processing . . .

[5] Right-click on the title bar of the Administrator: Command Prompt Window > Edit > Select All.
[6] Right-click on the title bar of the Administrator: Command Prompt Window again > Edit > Copy.

• Paste the results into your post using the [CODE] tags . . .

[7] In your post, click the Hashtag icon #.
[8] Click INSIDE the [CODE]Here[CODE] tags and press the Ctrl + V keys together.

• In your post it will look like this . . .

Code:

<<< Results here >>>

---

I hope this helps.

@Ztruker and @Imaneke - I now have a new battery the old battery was removed but I think the no wake from sleep issue started while the old battery was still inserted into the laptop and not holding a charge.
@joeandmarg0 and @Paul Black - I will post the results of powercfg/? - perhaps they will give us a clue what is happening. I will also post the results of the tasks mentioned in Paul Black's post.

Result post coming soon

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I have just run powercfg /? in powershell - Im lost as what to do

Results of Paul Black's post coming next

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Ive hit a problem, I dont have command prompt just Powershell and powershell (admin)

Hello @Nickynoo,

In the Search Box, type cmd.exe and press Enter.

Code:

Microsoft Windows [Version 10.0.19044.1503](c) Microsoft Corporation. All rights reserved.C:\WINDOWS\system32>powercfg -aThe following sleep states are available on this system:    Standby (S3)    Hibernate    Hybrid Sleep    Fast StartupThe following sleep states are not available on this system:    Standby (S1)        The system firmware does not support this standby state.    Standby (S2)        The system firmware does not support this standby state.    Standby (S0 Low Power Idle)        The system firmware does not support this standby state.C:\WINDOWS\system32>powercfg -DeviceQuery Wake_ArmedHID-compliant mouseHID Keyboard Device (001)C:\WINDOWS\system32>powercfg -DeviceQuery Wake_From_AnyPCI-to-PCI BridgeHigh Definition Audio ControllerMicrosoft Wi-Fi Direct Virtual AdapterMicrosoft Wi-Fi Direct Virtual Adapter #2Generic USB HubPCI-to-PCI Bridge (001)Microsoft Bluetooth LE EnumeratorStandard SATA AHCI Controllerhp DVDRW  DU8A6SHHID-compliant mouseUSB Composite Device (001)PCI-to-PCI Bridge (002)USB Input DeviceHID-compliant consumer control deviceUSB Input Device (001)Microsoft Bluetooth EnumeratorBroadcom 43142 Bluetooth 4.0 AdapterBluetooth Device (RFCOMM Protocol TDI)Bluetooth Device (Personal Area Network)HID-compliant system controllerUSB Root Hub (USB 3.0)HID Keyboard Device (001)Realtek PCIe FE Family ControllerHID-compliant vendor-defined deviceIntel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)ST500LT012-1DG142Broadcom 802.11n Network AdapterRealtek High Definition AudioHID-compliant vendor-defined device (001)Intel(R) Display AudioIntel(R) Trusted Execution Engine InterfaceC:\WINDOWS\system32>powercfg -DeviceQuery Wake_ProgrammableHID-compliant mouseHID-compliant consumer control deviceHID-compliant system controllerHID Keyboard Device (001)Realtek PCIe FE Family ControllerHID-compliant vendor-defined deviceHID-compliant vendor-defined device (001)C:\WINDOWS\system32>powercfg -LastWakeWake History Count - 1Wake History [0]  Wake Source Count - 0C:\WINDOWS\system32>powercfg -ListExisting Power Schemes (* Active)-----------------------------------Power Scheme GUID: 381b4222-f694-41f0-9685-ff5bb260df2e  (HP Recommended) *C:\WINDOWS\system32>powercfg -RequestsDISPLAY:None.SYSTEM:None.AWAYMODE:None.EXECUTION:None.PERFBOOST:None.ACTIVELOCKSCREEN:None.C:\WINDOWS\system32>powercfg /RequestsOverride[SERVICE][PROCESS][DRIVER]C:\WINDOWS\system32>powercfg -WakeTimersTimer set by [PROCESS] \Device\HarddiskVolume3\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe expires at 12:00:00 on 退텇♥.C:\WINDOWS\system32>

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Hey sorry I took a long time in replying - we had a power failure here and I had no internet access