New
#1
Best Buy's Geek Squad
I tested out Best Buy's geek squad a couple of days ago and put them to the test. Yes, i did! Why? Because I wanted to see if what I was hearing was true or not. I have been told they do NOT fully diagnose the problem and that they are just there to get your money. . . Well, i took one of my desktop computers, that I PERSONALLY BUILT, wrote down all the parts/serial numbers just in case they tried something funny. . . I disconnected the 4-pin ATX 12v Power Connector from the motherboard, and that's all i did. I told them that I couldn't get the computer to even turn on. They told me that it would be a couple of days and I would be charged a $49.99 diagnosis fee. After 2 days, they called me and told me that my motherboard was out, and that I would need a new one, which would cost me $149.99 + installation charges. I told them I would be there in a few minutes. I had the guy repeat to me what he told me over the phone, and i told him "watch this". I took the side door off, re-connected the ATX power connector and told him to take it back there and turn it on...........He did. . No problem. I told him that I was NOT paying anything because he did NOT fully do his job.
If you claim to be a technician, ALWAYS start with the simplest diagnosis first.