Best Buy's Geek Squad

I tested out Best Buy's geek squad a couple of days ago and put them to the test. Yes, i did! Why? Because I wanted to see if what I was hearing was true or not. I have been told they do NOT fully diagnose the problem and that they are just there to get your money. . . Well, i took one of my desktop computers, that I PERSONALLY BUILT, wrote down all the parts/serial numbers just in case they tried something funny. . . I disconnected the 4-pin ATX 12v Power Connector from the motherboard, and that's all i did. I told them that I couldn't get the computer to even turn on. They told me that it would be a couple of days and I would be charged a $49.99 diagnosis fee. After 2 days, they called me and told me that my motherboard was out, and that I would need a new one, which would cost me $149.99 + installation charges. I told them I would be there in a few minutes. I had the guy repeat to me what he told me over the phone, and i told him "watch this". I took the side door off, re-connected the ATX power connector and told him to take it back there and turn it on...........He did. . No problem. I told him that I was NOT paying anything because he did NOT fully do his job.
If you claim to be a technician, ALWAYS start with the simplest diagnosis first.

"Geek Squad" from what I've read has never got any good reviews and your experience is no different. When and if I need work done on my PC I go to a local shop where I've been doing business with and I know that they do know what they're doing and they don't try to rip me off. In fact I've sold parts to them that I no longer need.

I totally believe that the use of local shops is a better choice than the "Geek Squad" types.. but as usual. YMMV..

Oh and that's a funny story!!

Jeff

BunnyJ said:

"Geek Squad" from what I've read has never got any good reviews and your experience is no different. When and if I need work done on my PC I go to a local shop where I've been doing business with and I know that they do know what they're doing and they don't try to rip me off. In fact I've sold parts to them that I no longer need.

I totally believe that the use of local shops is a better choice than the "Geek Squad" types.. but as usual. YMMV..

Oh and that's a funny story!!

Jeff

I did it just to see if the Geek Squad here was like the others i read about. . Sure enough, they are! Bunch of greedy little (expletive)'s . . . lol

ukcatsfan83 said:

I did it just to see if the Geek Squad here was like the others i read about. . Sure enough, they are! Bunch of greedy little (expletive)'s . . . lol

It was a good test, IMO. I purchased two TV's from Best Buy and I got an extended warranty but I was lucky and I never had to use it.. in fact the TV is still working great.

They are not the only ones to pull that scam. You needed to get them recorded and post it up on the local news pages on Facebook. Also report their scam to not actually do a proper diagnosis.

Gary said:

When my PC needs fixed I do it. I went to Best buy and asked a TV salesmen what they charge to install a Flat Screen TV. He said $300.00 for a standard install which mean plugging it in and connecting the cable and maybe programming the remote.

I do it myself too. There's a such thing called "Google Search". . I'm not perfect. I don't claim to know everything. Heck, i still have problems sometimes, BUT I do end up always figuring it out. If i can't, then I'll find someone online who can help. NO way am i taking it to those people!