Win 10 pro crashes - no bsod

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  1. lebowski
    Posts : 12
    WIN 10 PRO 21H2 19042.1288
       New #1

    Win 10 pro crashes - no bsod


    I think i may have already answered my own question, but i will describe whats happening and what i've done and see if you guys agree or not.

    machine has started randomly crashing, no bsod, its like someone is turning the power off, it does boot again, and may be good for 5 mins or a few hours then crashes again.
    Event ID 41 - kernal power.

    I have replaced the original dell psu, checked, cleaned and reseated the memory, cpu and power plugs, all is clean and tight.
    my guess is the motherboard is faulty.

    any help is appreciated.

    Machine: DELL XPS 8700
    Windows version number: 21H2
    Build number: 19043.1348
    Last edited by lebowski; 21 Nov 2021 at 00:08.
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  3. SoFine409
    Posts : 1,524
    Win10 Pro
       New #2

    Some things to try but you many have already tried them How to Fix Windows 10 Kernel Power 41 Error? [Solved] - Troubleshooting Central
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  4. joeandmarg0
    Posts : 1,594
    win10 home
       New #3

    Look in Reliability History and see if there are entries covering the crashes.
    If so,then lines 1 & 2 in---view tech details---- will give usable information.
    Also try ---dxdiag---for any reports and in the Display page,note the driver details,visit the maker's site only and download that driver,or later if available,
    Select Display Adapter in Device Manager and uninstall the present driver and insall the new one.
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  6. lebowski
    Posts : 12
    WIN 10 PRO 21H2 19042.1288
    Thread Starter
       New #4

    SoFine409 said:
    Some things to try but you many have already tried them How to Fix Windows 10 Kernel Power 41 Error? [Solved] - Troubleshooting Central
    I did try all those yes, with no luck, guess i'll be looking for another board.
    Thanks anyway.
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  7. Megahertz
    Posts : 6,343
    Windows 11 Pro - Windows 7 HP - Lubuntu
       New #5

    It may be crashing by CPU over temperature. Is your CPU heat sink clean? Is the fan running?
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  8. lebowski
    Posts : 12
    WIN 10 PRO 21H2 19042.1288
    Thread Starter
       New #6

    Megahertz said:
    It may be crashing by CPU over temperature. Is your CPU heat sink clean? Is the fan running?
    CPU temp is fine, and as per my original post, i have cleaned and reseated everything on the board.

    in reliability history, the shutdowns were "hardware" related, so the board is faulty, as i have tested all the components in another system, and they are known to be good.
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  9. Megahertz
    Posts : 6,343
    Windows 11 Pro - Windows 7 HP - Lubuntu
       New #7

    I had a 3rd gen i5 and a Gigabyte Z87 MB.
    Three years from now it began to shutdown by it's own. Began once a week, then once a day, and finished on a way you couldn't boot.
    I replaced the MB and the new system is working perfect till now.
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  10. lebowski
    Posts : 12
    WIN 10 PRO 21H2 19042.1288
    Thread Starter
       New #8

    ok so i borrowed another MB and have tested again, rock solid and reliable, i tortured it with sandra for 3hrs, and it didn't faulter once, so i definately know its the MB.

    Funnily enough, 2 of our office HP's have started doing the same thing.
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  12. Megahertz
    Posts : 6,343
    Windows 11 Pro - Windows 7 HP - Lubuntu
       New #9

    Does the MB smell as it has something that has burned?
    Mine did but I couldn't identify from where it was coming from
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  13. lebowski
    Posts : 12
    WIN 10 PRO 21H2 19042.1288
    Thread Starter
       New #10

    Megahertz said:
    Does the MB smell as it has something that has burned?
    Mine did but I couldn't identify from where it was coming from
    No, no burnt smell although there was some discolouring and dry solder joints near the cpu socket.
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