Updated from Windows 8 to 10, sleep mode is no longer available

A few days ago I updated my HP Envy laptop from Windows 8 to Windows 10. I used to be able to close the lid and the computer would enter sleep mode, and come out of it when I opened the lid. After updating, it now goes into hibernation mode when I close the lid. In the Sleep and Power Settings, the only options available for me to choose for when I close the laptop lid are "Do Nothing," "Hibernate," and "Shut Down."


Following recommendations for similar issues, I updated the driver for my display adapter. Unfortunately, this hasn't changed anything. I've noticed, however, that in the Device Manager, the symbol next to the Intel(R) HD Graphics Family has a little exclamation point in a yellow triangle. Under the display adapter Device status it reads "Windows has stopped this device because it has reported problems. (Code 43)"

In addition to finding no mention of sleep mode anywhere on my computer, I'm now unable to change the screen brightness by any means.


I read somewhere that I can allow sleep mode by changing something related to the BIOS? This sounds complicated. Has anyone else experienced these symptoms? What do you recommend I do?
Thanks!

sleepmode888 said:

Following recommendations for similar issues, I updated the driver for my display adapter. Unfortunately, this hasn't changed anything. I've noticed, however, that in the Device Manager, the symbol next to the Intel(R) HD Graphics Family has a little exclamation point in a yellow triangle. Under the display adapter Device status it reads "Windows has stopped this device because it has reported problems. (Code 43)"

Has anyone else experienced these symptoms? What do you recommend I do?

First I would try to resolve the issue in the Device Manager. Have you already seen this:

intel(r) hd graphics family - is this compatible with windows 10?

Thanks, I haven't seen that yet. These people have the same display adapter type as me. The discussion in the thread you linked and the thread it refers to (link below) seems to be about people who still have Windows 8 and are looking to see if their hardware is compatible before they update.
http://answers.microsoft.com/en-us/w...=1433450577399

I'm not quite sure what they're discussing. It seems there's some program you can download that assesses your hardware to check if it is compatible with Windows 10 before you update, but I have already updated. Will that help me at all?

sleepmode888 said:

Thanks, I haven't seen that yet. These people have the same display adapter type as me. The discussion in the thread you linked and the thread it refers to (link below) seems to be about people who still have Windows 8 and are looking to see if their hardware is compatible before they update.
http://answers.microsoft.com/en-us/w...=1433450577399

I'm not quite sure what they're discussing. It seems there's some program you can download that assesses your hardware to check if it is compatible with Windows 10 before you update, but I have already updated. Will that help me at all?

Regarding an updated driver, is this what you used:

Intel Download Center

I didn't use that, I used the device manager in Windows to search for and install the latest driver updates. I'll try the Intel site when I get back to my laptop.

I downloaded the .exe file from the Intel link you posted. It stated "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer." This was followed by the message "This operating system is not supported."

I will search the HP website for Windows 10 and driver help.

AddRAM said:

Not sure what you did, but you`re not suppose to be able to upgrade from Windows 8 to Windows 10, someone correct me if I`m wrong.

To get the Free Win10 one is supposed to be running Win7 w/SP1 or Win8.1, kinda leaves Win8.0 out. But I think the Upgrade can be done from a downloaded .iso file but may not always be free.

sleepmode888, from my experiences dealing with problems with the several versions of Windows I'd say you're probably better off not using Sleep or Hibernation, seem to cause more issues for users than are needed.

This solves neither the sleep mode nor the brightness adjustment problem.