Cannot create a new folder - HELP!!!

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  1. Posts : 6
    Windows 10
       #1

    Cannot create a new folder - HELP!!!


    As of this morning, I cannot create a new folder in File Explorer in Win 10. When I click on the New Folder icon in the ribbon, nothing happens. When I try to access the New... option from the menu, the second menu item simply reads (Empty), instead of Shortcut and Folder. I need this function back ASAP. Please help!
    Build 17618.1000
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  2. Samuria's Avatar
    Posts : 6,556
    windows 10
       #2

    Welcome to the forum. Can you create from cmd prompt ie md test

    Create New Folder in Windows 10
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  3. Posts : 6
    Windows 10
    Thread Starter
       #3

    I do not know what you are asking for.
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  4. Brink's Avatar
    Posts : 59,993
    64-bit Windows 11 Pro for Workstations
       #4

    Hello Gary,

    Since you say the New context menu is empty, you could try adding the items you want back using option 1 in the tutorial below to see if that may fix it.

    Add or Remove Default New Context Menu Items in Windows 10
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  5. Paul Black's Avatar
    Posts : 15,116
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #5

    Hello @Gary Townshend,
    Welcome to TenForums.

    Gary Townshend said:
    I do not know what you are asking for.

    In a CMD Prompt, type the following Command and press Enter . . .

    Code:
    
    md "%UserProfile%\Desktop\Test_Folder"

    A folder named Test_Folder should appear on your Desktop.

    I hope this helps.
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  6. Try3's Avatar
    Posts : 9,732
    Windows 10 Home x64 Version 21H2 Build 19044.1348
       #6

    Gary Townshend said:
    … When I try to access the New... option from the menu, the second menu item simply reads (Empty), instead of Shortcut and Folder.
    Gary,

    I think posting screenshots would help people to understand your problem and would deal with the questions that have been asked.
    Personally, I think the most appropriate tool will be the Snipping tool because you can set that for a 5 second delay, bring up the context menu you want people to see and then make the picture.
    How to Upload and Post Screenshots and Files - TenForumsTutorials
    my ditty - A basic guide to using the Snipping tool - TenForums

    Denis



    Welcome to TenForums.

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  7. Posts : 6
    Windows 10
    Thread Starter
       #7

    The Test Folder did appear, but


    Wow, this is strange. The Registry edits suggested by Brink have done nada.

    The suggestion to create Test_Folder did do that. But using that as an example, I get a context menu that does not include Folder.
    Cannot create a new folder - HELP!!!-screenshot-2021-10-23-11_20_26-am.png
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  8. Try3's Avatar
    Posts : 9,732
    Windows 10 Home x64 Version 21H2 Build 19044.1348
       #8

    I think your test folder exercise proves that this is not a permissions issue.

    Does the fault exist in Safe mode?
    Does the fault exist in another user account?

    Personally, I think I'd skip ahead a bit and run
    SFC - TenForumsTutorials
    then, if the fault persisted,
    Repair Install - TenForumsTutorials

    Best of luck,
    Denis
      My Computer


  9. Posts : 6
    Windows 10
    Thread Starter
       #9

    Drats!


    We are making no progress. The problem is still there in Safe Mode.

    - - - Updated - - -

    This is obviously frustrating. I need this function back to be able to do a job to supplement my meager income. It was working just fine yesterday. I read on another thread that Google OneDrive might be interfering. Since I don't use that, I have uninstalled that. Thanks for all your advice so far, but let's see if we can find the actual problem, and get me back to work!
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  10. dalchina's Avatar
    Posts : 33,775
    Win 10 Pro (1903) (2nd PC is 21H2)
       #10

    It was working just fine yesterday.
    Try using a System Restore point created before 'yesterday', assuming you have one..

    It's a great idea to have both restore points created on a schedule (tutorial available) and to use disk imaging regularly and routinely. That way you've 2 possible ways to fix many things yourself without assistance.


    When you used the reg files from Brink's tutorial and merged them, did you get a UAC prompt as the tutorial describes?
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