Windows 10 is stuck at brand logo during the start up process

AddRAM said:

You have to have a drive connected to install windows on.
No clue as to why you can`t get into the Bios.

Thank you.

Yes, I have to have d drive connected to install Windows on. But at the moment, there is no way for me to install Windows on any drive. Anything connected to this machine now is nothing but a dead device. Either there is no BIOS or the BIOS is malfunctioning or dead. Cannot install anything on anything right now.

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MaloK said:

Very good note. If you are working on carpet, leave power cord plugged, put PSU switch off, and always touch casing before computer parts. This saves a lot of trouble in on site interventions. You can also get loaded just by manipulating a plastic bag.

Thank you.

Very valuable advice. I'll remember all of that.

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RJARRRPCGP said:

Looks more like a classic drive failure to me!

Thank you.

Do you mean a bad SSD? The OS of this machine is installed on an SSD, 128GB.

If it is a bad SSD causing the trouble, I am confused then.
First, as I understand, it is not the drive or the OS on the drive that starts the machine, but the BIOS.
If this is correct, then, it is not the drive or the OS on the drive that stops the starting of the machine, but the BIOS.
If all of these are correct, remove the drive from the motherboard, the BIOS then ought to run.
Read situation now is that every device and cable are remove or disconnected from the motherboard, but
the power cable is connected to the machine and then power on, THERE IS NOT A TRACE OF THE BIOS.
Do you still think the problem is the drive failure?

Again, thank you and really appreciate.

As mentioned by dalchina, it might be worth trying to reset the Bios by either taking the CMOS battery out and/or using the CMOS jumper ?

Acer Aspire T3-715 Motherboard Front IO — Acer Community

AddRAM said:

What make and model is the SSD ?

Do you see anything at all on the screen ?

Manufacturer's Logo ?

Anything at all ?

Thank you.

The brand is Lite On & the model is 1GB 128 (capacity 128GB).

"Do you see anything at all on the screen ?"
I saw the "acer" logo on the screen when when the hang-up happened the first time a week ago.
I stell see the "acer" logo on the screen today when the power is on.

What actually happens step-by-step is :
1.The start button is pressed to have the power on,
2.Power is on & there is no "B" sound signal & light on front panel is on & fan on CPU turns & 2~3 seconds after power on the screen is on & the "acer" is on & start process stops right here & now everything (keyboard, mouse, all USB ports) is dead & but the power button or the start button is functioining, it turns power on and off. Nothing else.

Did you try removing the cmos battery and leave it out for a rew minutes.
Laptop is stuck at acer logo screen - swift 3 — Acer Community

dalchina said:

What exactly do you see/hear when you switch the machine on (with no disks in)? Screen? Fans? Lights?- or is it still as pictures in post #13?If that's not what you see now, have you considered the CMOS batttery could be dead? Or you might have a corrupt BIOS... which I'd leave to someone more familiar with that.

Thank you.

When the machine is switched on, with or whithout disks connected to the main board, the situation is as the following:
Power is on & there is no "B" sound signal & light on front panel is on & fan on CPU turns & 2~3 seconds after power on the screen is on & the "acer" is on & start process stops right here & now everything (keyboard, mouse, all USB ports) is dead & but the power button or the start button is functioining, it turns power on and off. Nothing else.

"is it still as pictures in post #13?"
Yes, it is.

"the CMOS batttery could be dead?"
Yes, I have thought about this possibility, but do not know how tell for sure whether it is dead or not.

"Or you might have a corrupt BIOS..."
Yes, thought about his too. But untill now, there is no tell whether the CMOS battery or BIOS is malfunctioning or dean.

With all these uncertain possibilities, I am puzzled.

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das10 said:

As mentioned by dalchina, it might be worth trying to reset the Bios by either taking the CMOS battery out and/or using the CMOS jumper ?
Acer Aspire T3-715 Motherboard Front IO — Acer Community

Thank you.

Appreciate the link.

"reset the Bios"This how I have tried to reset it.
1. With power off, press the power button or start button and hold it down for three minutes.
2. With power off, take the CMOS battery out of its socket for three minutes (I did it for eight minutes).
Nothing difference after these tests.

It is very possible that I did not do it the right way, DO NOT KNOW HOW (my headache).

"using the CMOS jumper"
Sorry to tell. There is no cap on the pumper pins on the main board of my T3-715. It looks that there has never been a cap, because the naked pins are now rusted or dressed in dust.

I know from old type of hard drives that there are jumper pins on hard drive, and there is a cap on the pins. Move the cap from one set of pins to another for make a jump. I have never tried it.

No, I have tried this on my T3-715 because 1. I do not exactly know how to do it, and 2. the cap is missing (maybe any metal can do the trick, not sure & dare not try).

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SIW2 said:

Did you try removing the cmos battery and leave it out for a rew minutes.
Laptop is stuck at acer logo screen - swift 3 — Acer Community

Thank you.

Very kind of you to provide the link.

"Did you try removing the cmos battery and leave it out for a rew minutes."
Yes. I have tried. But it did not make any difference.

SIW2 said:

Did you try removing the cmos battery and leave it out for a rew minutes.
Laptop is stuck at acer logo screen - swift 3 — Acer Community

Thank you.

Yes. Did it twice.
First try, disconnect the power and then press & hold the start button down for 3 minutes.
2nd try, disconnect power & take the coin battery out for 8 minutes & put it back & connect power & power on.
None of the tests made any difference.

If there are no peripherals attached, then another thing to try is different ram, or try one stick at a time. Not impossible it is a ram issue, or perhaps it just needs reseating.