Left shift creating asterisk character, right shift creating comma?


  1. Darkstrike
    Posts : 292
    Windows 10 Professional 64-bit
       New #1

    Left shift creating asterisk character, right shift creating comma?


    Hi everybody,

    I'm really stuck on this one. I have a lady who asked me to take a look at her laptop, which is an Asus Viviobook X540U.

    It's working perfectly, but since last night, if you press the left shift key you get an asterix character and if you press the right shift key you get a comma character!

    Every other key and letter on the keyboard works perfectly, and I've checked all of the settings I can think of, and nothing looks changed? She said there was a Windows update last night, so I even went and removed all the updates that came in last night as well, and it's still doing it.

    I have noticed that when I plug in an external keyboard, it will still cause this glitch on the built-in keyboard, but it will not do it on the external keyboard that's plugged in...

    Does anyone have any idea what could be causing this? I don't think it's a physical fault with the keyboard, because if I go into the BIOS and type something in, say, a password field, the shift keys do not create characters there... Only under windows...

    Any help would be appreciated as it's driving her crazy! And I'm quite lost as I've never seen this before...

    Thanks!
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  3. bro67
    Posts : 9,788
    Mac OS Catalina
       New #2

    Her keyboard is messed up.
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  4. spunk
    Posts : 4,782
    Windows 11 Pro 64 Bit 22H2
       New #3

    1. To test, use Onscreen Keyboard - Type OSK in Windows Start Search Box (Cortana) > Click On-Screen Keyboard. Does it happen here?
    2. Run Keyboard Troubleshooter

    Type Troubleshoot in Windows Start Search box > Click Troubleshoot > Scroll down and click Keyboard > Run the troubleshooter > Follow onscreen directions

    3. Uninstall Keyboard Driver
    Windows Key+X (Or right click on Start) > Click Device Manager > Expand Keyboards > Right click on Standard PS/2 Keyboard > Uninstall > Reboot the computer to reinstall

    4: Turn off filter keys in Ease of Access
    Type ease in Windows Start Search box > Click Ease of Access > Click Make the Keyboard easier to use > Ensure Turn on filter Keys is not checked

    Source - https://support.microsoft.com/en-us/help/17417/...
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