Random reboots, where to post?

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  1. Posts : 5
    10
       #1

    Random reboots, where to post?


    I have an ASUS ROG Strix G15 Advanced Edition and it randomally reboots periodically.
    I don't know where to start to find why.

    ASUS - ROG Strix G15 Advantage Edition 15.6" FHD Gaming Laptop - AMD Ryzen 9-5900HX - 16GB Memory - Radeon RX 6800M - 512GB SSD
    Model:G513QY-212.SG15
    Win 10 home
      My Computer

  2. dalchina's Avatar
    Posts : 32,576
    Win 10 Pro (1903) (2nd PC is 21H1)
       #2

    Hi, what's the history please? (So often omitted by posters).

    E.g.
    Is this a new build?
    If not, when did this start?
    What happened before this started?

    How does it shut down- does it shut down normally or abrubtly?
    Look at your event viewer. What does it report for these restarts?

    Need to separate hardware from software, so
    a. Do a clean boot. (Google that or see tutorial if unsure how). Is PC stable?
    b. get a live boot disk and boot your PC from that. E.g. Google 'live boot disk' - Bob Omb's, Hiren's, Kyhi's etc. Download iso, create bootable disk.

    Is PC stable running from that?

    Run memory tests. (Tutorials available) - you can do that when booted from the live boot disk in the hope of avoiding restarts.

    Is your RAM all compatible with your MBO?

    Are you over-clocking?

    There's a start...
      My Computers


  3. Posts : 5
    10
    Thread Starter
       #3

    Thank you for the reply!

    It is a brand new 3 week old laptop.
    Version 10.0.19042 Build 19042
    Stock.
    I don't know what to look for in the logs.
    It has happend about 4 times. There are reports from others with the same laptop of the same random reboots.
    It has Liquid Metal but I removed that right out the box with battery disconnected.. this is an issue with software I'm sure.

    Two times, it happened right after I closed a game I was playing. About 1-3 mins after, it rebooted.
    I have odd reports in System in the event viewer I don't understand. I don't understand what they mean. One said there was a crash about 8 minutes before it happened, which is not true.
    Time is correct.

    This is why I'm here.
      My Computer

  4. dalchina's Avatar
    Posts : 32,576
    Win 10 Pro (1903) (2nd PC is 21H1)
       #4

    I don't know what to look for in the logs.
    a. Note the time of a restart
    b. Open event viewer
    c. Look for event at that time related to restart.

    If you like a linear list of your events, try Fulleventlogview (free).
    What are the event ids?

    I suggested a number of other ideas - which you are free to follow.

    If you know this model has this problem, and it's new, I suggest you return it.

    There is no simple or easy way to diagnose this that I know of.

    There are technical tools you can use to log or examine all activity, but these are unlikely to help.
    As I said, need to know if hardware or software-related.

    If hardware, tenforums can't help you. Sorry.
      My Computers


  5. Posts : 876
    win10 home
       #5

    Have a look in Reliability History and see if there are any errors listed.
    If so,then ---view tech details---lines1 & 2 might give some searchable information.
      My Computer


  6. Posts : 490
    Windows 10 Pro 21H1 x64
       #6

    Windows can and usually will tell you if it rebooted due to a bugcheck.
      My Computers

  7. Ztruker's Avatar
    Posts : 13,695
    Windows 10 Pro X64 21H1 19043.1110
       #7

    See this tutorial: How to View Reliability History in Windows 10

    It may give you more info.
      My Computers


  8. Posts : 5
    10
    Thread Starter
       #8

    Thank you all for helping sofar.

    One thing I noticed in Reliability Monitor that is concerning:


    Source
    bad_module_info

    Summary
    Stopped working

    Date
    ‎7/‎20/‎2021 3:32 AM

    Status
    Report sent

    Description
    Faulting Application Path: bad_module_info

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: bad_module_info
    Application Version: 0.0.0.0
    Application Timestamp: 00000000
    Fault Module Name: StackHash_0000
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Code: 00000000
    Exception Offset: PCH_84
    OS Version: 10.0.19042.2.0.0.768.101
    Locale ID: 1033
    Additional Information 1: 0000
    Additional Information 2: 00000000000000000000000000000000
    Additional Information 3: 0000
    Additional Information 4: 00000000000000000000000000000000

    Extra information about the problem
    Bucket ID: 48565509f28d3c5915fb08e8f96ea833 (1583869490661074995)
      My Computer


  9. Posts : 876
    win10 home
       #9

    Was the game you were playing an old one?
    If so,then suggest you RIGHT click on either the .EXE or shortcut of that game and select ---properties ---
    Click on the ---compatability ---tab.
    Check the---Run this program in compatability mode for--- and select the appropriate option.
    It is too coincidental for this to happen evey time a game is run and a brand new machine.
      My Computer


  10. Posts : 5
    10
    Thread Starter
       #10

    The previous system shutdown at 2:06:42 AM on ‎7/‎31/‎2021 was unexpected.
    It happened at 2:21 am, that is what just happened.
    Got that from Reliability History.
    Nothing happened at 2:06.

    I'm confused.
      My Computer


 
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