I have an ASUS ROG Strix G15 Advanced Edition and it randomally reboots periodically.
I don't know where to start to find why.
ASUS - ROG Strix G15 Advantage Edition 15.6" FHD Gaming Laptop - AMD Ryzen 9-5900HX - 16GB Memory - Radeon RX 6800M - 512GB SSD
Model:G513QY-212.SG15
Win 10 home
Hi, what's the history please? (So often omitted by posters).
E.g.
Is this a new build?
If not, when did this start?
What happened before this started?
How does it shut down- does it shut down normally or abrubtly?
Look at your event viewer. What does it report for these restarts?
Need to separate hardware from software, so
a. Do a clean boot. (Google that or see tutorial if unsure how). Is PC stable?
b. get a live boot disk and boot your PC from that. E.g. Google 'live boot disk' - Bob Omb's, Hiren's, Kyhi's etc. Download iso, create bootable disk.
Is PC stable running from that?
Run memory tests. (Tutorials available) - you can do that when booted from the live boot disk in the hope of avoiding restarts.
Is your RAM all compatible with your MBO?
Are you over-clocking?
There's a start...
Thank you for the reply!
It is a brand new 3 week old laptop.
Version 10.0.19042 Build 19042
Stock.
I don't know what to look for in the logs.
It has happend about 4 times. There are reports from others with the same laptop of the same random reboots.
It has Liquid Metal but I removed that right out the box with battery disconnected.. this is an issue with software I'm sure.
Two times, it happened right after I closed a game I was playing. About 1-3 mins after, it rebooted.
I have odd reports in System in the event viewer I don't understand. I don't understand what they mean. One said there was a crash about 8 minutes before it happened, which is not true.
Time is correct.
This is why I'm here.
a. Note the time of a restartI don't know what to look for in the logs.
b. Open event viewer
c. Look for event at that time related to restart.
If you like a linear list of your events, try Fulleventlogview (free).
What are the event ids?
I suggested a number of other ideas - which you are free to follow.
If you know this model has this problem, and it's new, I suggest you return it.
There is no simple or easy way to diagnose this that I know of.
There are technical tools you can use to log or examine all activity, but these are unlikely to help.
As I said, need to know if hardware or software-related.
If hardware, tenforums can't help you. Sorry.
Have a look in Reliability History and see if there are any errors listed.
If so,then ---view tech details---lines1 & 2 might give some searchable information.
Thank you all for helping sofar.
One thing I noticed in Reliability Monitor that is concerning:
Source
bad_module_info
Summary
Stopped working
Date
7/20/2021 3:32 AM
Status
Report sent
Description
Faulting Application Path: bad_module_info
Problem signature
Problem Event Name: APPCRASH
Application Name: bad_module_info
Application Version: 0.0.0.0
Application Timestamp: 00000000
Fault Module Name: StackHash_0000
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: 00000000
Exception Offset: PCH_84
OS Version: 10.0.19042.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 0000
Additional Information 2: 00000000000000000000000000000000
Additional Information 3: 0000
Additional Information 4: 00000000000000000000000000000000
Extra information about the problem
Bucket ID: 48565509f28d3c5915fb08e8f96ea833 (1583869490661074995)
Was the game you were playing an old one?
If so,then suggest you RIGHT click on either the .EXE or shortcut of that game and select ---properties ---
Click on the ---compatability ---tab.
Check the---Run this program in compatability mode for--- and select the appropriate option.
It is too coincidental for this to happen evey time a game is run and a brand new machine.
The previous system shutdown at 2:06:42 AM on 7/31/2021 was unexpected.
It happened at 2:21 am, that is what just happened.
Got that from Reliability History.
Nothing happened at 2:06.
I'm confused.
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