Frequent system freezes (no BSOD) on new pc

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  1. Posts : 10
    w10 pro 64 bit
       #1

    Frequent system freezes (no BSOD) on new pc


    Hello,

    I have a new pc which is only two weeks old. I'm experiencing a lot of system freezes, and they happen like this:
    - Chrome (or whatever application i'm running, it's usually in chrome but can also happen in Spotify client etc) will start to lag, then become unresponsive, then the rest of the PC freezes up entirely. I can still move the mouse cursor but ctrl+alt+del doesnt work and i have to do push the reset button.

    It's not releated to heat, as it has never happened when i'm gaming and the temps are high, but only when in semi-idle mode, like watching youtube.

    Full system specs:
    Mb: ASUS ROG Strix B550-F Gaming Wifi
    Main Drive: Samsung 970 EVO Plus 1TB M2 SSD
    RAM: 64GB HyperX DDR4 3200MHz CL16
    CPU: AMD Ryzen 7 5800X
    GPU: RTX 3070TI Zotac Trinity 8GB
    PSU: Corsair RM850W (2019)

    OS: Windows 10 Pro 64 bit
    Version 21H1 (OS Build 19043.1110)

    I have had these issues since day 1 or 2, so almost right away.

    All drivers are up to date.


    Please help me find a solution.
      My Computer


  2. Posts : 1,572
    win10 home
       #2

    In Powershell [as administrator] type in ---dxdiag---then press Enter.
    In the Display page,note the driver details and also check each page for any information relating to the freezes.
    Visit the maker's site only and download that driver,or a later version if available.
    In Device Manager,select the Display Adapter,uninstall the driver then install the new one.
    Also have a look in Reliability History for any entries covering the freeze periods.If there are,---view tech details---might give usable information in lines 1&2.
    Is the pc home built?
      My Computer


  3. Posts : 4,752
    Windows 11 Pro 64 Bit 22H2
       #3

    Try a Clean Boot. If this works, you can keep it this way. Or you can add one startup item or service at a time until it starts Freezing again, then you will know the culprit.
      My Computer


  4. Posts : 6,246
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #4

    It seems to be a memory issue.
    Shutdown, remove the power cord from the PS, wait 30 sec to discharge the capacitors, and remove the memory sticks and insert them again till they are locked.
    On BIOS, set XMP to disabled (should run at 2400MHz). Boot and see if problem is over. If so set XMP to enabled and test it again
      My Computers


  5. Posts : 10
    w10 pro 64 bit
    Thread Starter
       #5

    joeandmarg0 said:
    In Powershell [as administrator] type in ---dxdiag---then press Enter.
    In the Display page,note the driver details and also check each page for any information relating to the freezes.
    Visit the maker's site only and download that driver,or a later version if available.
    In Device Manager,select the Display Adapter,uninstall the driver then install the new one.
    Also have a look in Reliability History for any entries covering the freeze periods.If there are,---view tech details---might give usable information in lines 1&2.
    Is the pc home built?
    Yes the pc is home built

    - - - Updated - - -

    Megahertz said:
    It seems to be a memory issue.
    Shutdown, remove the power cord from the PS, wait 30 sec to discharge the capacitors, and remove the memory sticks and insert them again till they are locked.
    On BIOS, set XMP to disabled (should run at 2400MHz). Boot and see if problem is over. If so set XMP to enabled and test it again
    I tried this but nothing changed, I've had two freezes today (one during complete idle, the other when just watching youtube).
      My Computer


  6. Posts : 4,594
    Windows 10 Pro
       #6

    Did you do the clean Boot yet ?
      My Computers


  7. Posts : 6,246
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #7

    AddRAM said:
    Did you do the clean Boot yet ?
    A Clean Boot and a drive check is a good start.

    Open a CMD window as administrator and type:
    chkdsk c: /f
    It will say your disk is in use and ask if you want to schedule to next start = yes
    Restart
      My Computers


  8. Posts : 4
    Windows 10 Pro
       #8

    You can also try to running Windows Memory Diagnostic, which might be able to find any RAM errors.

    Also, are you over clocking your memory or using your own settings? Sometimes that causes weird things to happen, and sometimes it only happens on certain motherboards, too. Try running everything thing (including the CPU) at speck, nothing over clocked, and see if you still get any issues.

    You can also try to run DISM and SFC, and maybe that might find/fix something.

    Usually todays SSD's don't come broken and buggy, but it's possible and it has happened before. So to rule out any SSD issues, use the program that Samsung has (you may need to download it) to check the disk for errors, report on its' SMART status, run trim, and so on.

    Regarding the use of chkdsk on your ssd, I've heard that you shouldn't run it because there is (or was) an issue or bug with Windows 10 that caused BSOD problems — but this might have been fixed by now, I don't know for sure. Although, CHKDSK is still ok to use on physical platter disk drives. You could try the built in GUI to look for errors by right clicking your drive (in file explorer), click properties, then tools and finally click the check disk for system errors button. I don't know what the gui program is running — chkdsk or sfc or something else in the background — so it might just be safer to use the ssd program that the manufacture provides to look for disk errors.

    Your PSU is new and made by a decent company, so it shouldn't be causing errors — but it's always a possibility. Here is information from Cosair on how to test your Power Supply for issues: How to: Test a power supply unit – Corsair

    Other than that, make sure that you have any BIOS updates, Windows updates, and all that stuff. Doing a virus and malware scan is also helpful. If you've done any system tweaks, you may want try turning them off and see if that resolves your issues. Sometimes it can be really tricky to find out the cause of the issue.

    I hope that you get your system up and working again soon!
      My Computer


  9. Posts : 10
    w10 pro 64 bit
    Thread Starter
       #9

    Megahertz said:
    A Clean Boot and a drive check is a good start.

    Open a CMD window as administrator and type:
    chkdsk c: /f
    It will say your disk is in use and ask if you want to schedule to next start = yes
    Restart
    I did the chkdsk but nothing changed. I am now in clean boot, unsure how to test whats causing it still, i guess just run the programs one by one and then idle to see if the freeze still happens (lately most freezes have been when i come back from afk, some program like chrome or spotify etc will act up and then the whole pc will freeze shortly after) ?


    One example from the other night: I feel asleep listening to music, woke up an hour later and the music was not playing. I checked the headset and it was turned on, i checked spotify and it was running. As I'm looking around to see why the music isnt playing, I opened youtube to try another sound source, and youtube gave the msg "are you experiencing playback problems?" or something, and then the freeze happened. Maybe these freezes are related to Razer Synapse? I know there are a lot of problems with it..


    Gonna start some programs and see if it freezes, guess i will do a lot of reboots and hopefully can determine what it is. Appreciate everyones help, thx!

    - - - Updated - - -

    gothique11 said:
    You can also try to running Windows Memory Diagnostic, which might be able to find any RAM errors.

    Also, are you over clocking your memory or using your own settings? Sometimes that causes weird things to happen, and sometimes it only happens on certain motherboards, too. Try running everything thing (including the CPU) at speck, nothing over clocked, and see if you still get any issues.

    You can also try to run DISM and SFC, and maybe that might find/fix something.

    Usually todays SSD's don't come broken and buggy, but it's possible and it has happened before. So to rule out any SSD issues, use the program that Samsung has (you may need to download it) to check the disk for errors, report on its' SMART status, run trim, and so on.

    Regarding the use of chkdsk on your ssd, I've heard that you shouldn't run it because there is (or was) an issue or bug with Windows 10 that caused BSOD problems — but this might have been fixed by now, I don't know for sure. Although, CHKDSK is still ok to use on physical platter disk drives. You could try the built in GUI to look for errors by right clicking your drive (in file explorer), click properties, then tools and finally click the check disk for system errors button. I don't know what the gui program is running — chkdsk or sfc or something else in the background — so it might just be safer to use the ssd program that the manufacture provides to look for disk errors.

    Your PSU is new and made by a decent company, so it shouldn't be causing errors — but it's always a possibility. Here is information from Cosair on how to test your Power Supply for issues: How to: Test a power supply unit – Corsair

    Other than that, make sure that you have any BIOS updates, Windows updates, and all that stuff. Doing a virus and malware scan is also helpful. If you've done any system tweaks, you may want try turning them off and see if that resolves your issues. Sometimes it can be really tricky to find out the cause of the issue.

    I hope that you get your system up and working again soon!
    Hi,

    the only system tweaks I have done is undervolting the cpu to lower the temps (i've set core clock speeds to 4ghz and 1.25V max voltage output). I however doubt that this can be the cause of the freezes. As far as im aware, I could go even lower than 1.25V @ 4ghz (from what i've read others do with the same cpu) and since I have never had any system freeze during gaming (including 12 hour long sessions) where the cpu utilization is actually high, I'm thinking this is related to some background process or service that is running.

    When I installed the drivers for my motherboard, I got a lot of bloatware from Asus. I was not able to remove all of it, perhaps something that is still there is causing it, or something important was accidentally removed..

    - - - Updated - - -

    I can now confirm that it happened again in CLEAN BOOT.

    Same as before, i'm afk listening to music, suddenly quiet, then whole pc freeze.


    - - - Updated - - -

    gothique11 said:
    You can also try to running Windows Memory Diagnostic, which might be able to find any RAM errors.

    Also, are you over clocking your memory or using your own settings? Sometimes that causes weird things to happen, and sometimes it only happens on certain motherboards, too. Try running everything thing (including the CPU) at speck, nothing over clocked, and see if you still get any issues.

    You can also try to run DISM and SFC, and maybe that might find/fix something.

    Usually todays SSD's don't come broken and buggy, but it's possible and it has happened before. So to rule out any SSD issues, use the program that Samsung has (you may need to download it) to check the disk for errors, report on its' SMART status, run trim, and so on.

    Regarding the use of chkdsk on your ssd, I've heard that you shouldn't run it because there is (or was) an issue or bug with Windows 10 that caused BSOD problems — but this might have been fixed by now, I don't know for sure. Although, CHKDSK is still ok to use on physical platter disk drives. You could try the built in GUI to look for errors by right clicking your drive (in file explorer), click properties, then tools and finally click the check disk for system errors button. I don't know what the gui program is running — chkdsk or sfc or something else in the background — so it might just be safer to use the ssd program that the manufacture provides to look for disk errors.

    Your PSU is new and made by a decent company, so it shouldn't be causing errors — but it's always a possibility. Here is information from Cosair on how to test your Power Supply for issues: How to: Test a power supply unit – Corsair

    Other than that, make sure that you have any BIOS updates, Windows updates, and all that stuff. Doing a virus and malware scan is also helpful. If you've done any system tweaks, you may want try turning them off and see if that resolves your issues. Sometimes it can be really tricky to find out the cause of the issue.

    I hope that you get your system up and working again soon!
    I ran the Windows Memory Diagnostic, it found no errors.

    - - - Updated - - -

    Megahertz said:
    It seems to be a memory issue.
    Shutdown, remove the power cord from the PS, wait 30 sec to discharge the capacitors, and remove the memory sticks and insert them again till they are locked.
    On BIOS, set XMP to disabled (should run at 2400MHz). Boot and see if problem is over. If so set XMP to enabled and test it again
    I cant find any option of XMP in bios, i checked every subcategory..
      My Computer


  10. Posts : 6,246
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #10

    DDR4 runs at default 2400 MHz. To run at 3200 it has to be overclocked. On Intel MB it calls XMP (Extreme Memory Profile) and it is set on BIOS.
    If I were you I would reset BIOS and load defaults, (AMD Ryzen 7 5800X at 3.8 - 4.8 GHz) and let it adjust the core voltages.
    What was the temperatures you were reaching with defaults voltages?
    Ryzen-7-5800x
      My Computers


 

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