backspace key behavior changed

Page 4 of 5 FirstFirst ... 2345 LastLast
  1. 3point1's Avatar
    Posts : 107
    Win 10 ver 20H2
    Thread Starter
       #31

    Hello W10 Tweaker,
    backspace key behavior changed-2021-07-30-reg-b4-kb-change.png
    The keyboard is already set at 31 - I haven't modified the key.
      My Computer


  2. Posts : 1,658
    Windows 10 Pro 21H1 19043.928
       #32

    3point1 said:
    Hello W10 Tweaker,

    The keyboard is already set at 31 - I haven't modified the key.

    That's unfortunate.

    I have yet to locate any successful fixes online for Lenova 20H2 keyboard issues and since I'm not exactly familiar or experienced in using @Matthew Wai 's suggested approach to refreshing the drivers, I will defer to him to guide you further.

    Matthew, thankyou for adding your PS & CLI solutions to this thread.
    I'd appreciate if you could assist 3point1 in this driver refresh process and I'll observe how you proceed. TIA
      My Computer

  3. Matthew Wai's Avatar
    Posts : 6,267
    Windows 10 Home 20H2
       #33

    W10 Tweaker said:
    I'm not exactly familiar or experienced in using @Matthew Wai 's suggested approach to refreshing the drivers
    I am not familiar or experienced either. I just did the following as a test for the first time.

    (1) Go to Device Manager. Right-click on "HID Keyboard Device" and select "Uninstall device".

    backspace key behavior changed-uninstall-hid-keyboard.jpg

    (2) There is no need to restart Windows. Just run the following two lines of commands via an elevated Command Prompt. Check whether the following folder exists. Change the folder name in the command accordingly if need be.

    C:\Windows\System32\DriverStore\FileRepository\keyboard.inf_amd64_5938c699b80ebb8f

    Code:
    PnPUtil -i -a "%WinDir%\System32\DriverStore\FileRepository\keyboard.inf_amd64_5938c699b80ebb8f\keyboard.inf"
    
    PnPUtil /scan-devices



    Microsoft Windows [Version 10.0.19042.746]
    (c) 2020 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>PnPUtil -i -a "%WinDir%\System32\DriverStore\FileRepository\keyboard.inf_amd64_5938c699b80ebb8f\keyboard.inf"
    Microsoft PnP Utility

    Processing inf : keyboard.inf
    Successfully installed the driver.
    Driver package added successfully.
    Published name : keyboard.inf


    Total attempted: 1
    Number successfully imported: 1


    C:\Windows\system32>PnPUtil /scan-devices
    Microsoft PnP Utility

    Scanning for device hardware changes.
    Scan complete.

      My Computer


  4. Posts : 1,658
    Windows 10 Pro 21H1 19043.928
       #34

    Thanks, Matthew.


    I believe the OP'er has two 'HID keyboard' entries, should both be deleted?

    I understand this is a generic driver, would saving the existing driver first be unnecessary and complete overkill?


    I thought of testing this process on my backup (old) laptop but have been too preoccupied to find the time lately.

    I knew you would prove the process if you had not used it before.
      My Computer

  5. Matthew Wai's Avatar
    Posts : 6,267
    Windows 10 Home 20H2
       #35

    W10 Tweaker said:
    I understand this is a generic driver, would saving the existing driver first be unnecessary and complete overkill?
    The OP may run the following commands to create a system restore point and back up the driver beforehand.
    Code:
    Copy "%WinDir%\System32\drivers\kbdhid*.sys" "%UserProfile%\Desktop\"
    
    Powershell -ExecutionPolicy Bypass "Checkpoint-Computer -Description ABC -RestorePointType "MODIFY_SETTINGS""

    W10 Tweaker said:
    I believe the OP'er has two 'HID keyboard' entries, should both be deleted?
    Uninstall the one referring to the problematic keyboard.
      My Computer

  6. 3point1's Avatar
    Posts : 107
    Win 10 ver 20H2
    Thread Starter
       #36

    Good morning,

    Before I saw the updates to this post this morning, the Mini Tool I installed earlier in the troubleshooting process alerted me to new updates, as it has been every morning since I installed it. A few days ago I installed a couple of older updates it offered, hoping they would fix the issue. This morning I installed an Intel .net update that had something to do with firmware, rebooted, and voila! The keyboard is functioning perfectly again!

    Meanwhile, I've made a couple of attempts at using my preferred mouse as described earlier in this thread & addressed a couple of months ago in a separate thread (misbehaving mouse after driver updates), but it's still doing the same undesirable behavior. W10 Tweaker, are you still willing to help resolve the mouse issue, and if so should I start a new thread, pick up where the old thread left off, or continue on here?
      My Computer



  7. Posts : 1,658
    Windows 10 Pro 21H1 19043.928
       #37

    Matthew Wai said:
    The OP may run the following commands to create a system restore point and back up the driver beforehand.
    Code:
    Copy "%WinDir%\System32\drivers\kbdhid*.sys" "%UserProfile%\Desktop\"
    Powershell -ExecutionPolicy Bypass "Checkpoint-Computer -Description ABC -RestorePointType "MODIFY_SETTINGS""
    Uninstall the one referring to the problematic keyboard.
    Thanks Matthew.


    3point1 said:
    Good morning,
    Before I saw the updates to this post this morning, the Mini Tool I installed earlier in the troubleshooting process alerted me to new updates, as it has been every morning since I installed it. A few days ago I installed a couple of older updates it offered, hoping they would fix the issue. This morning I installed an Intel .net update that had something to do with firmware, rebooted, and voila! The keyboard is functioning perfectly again!

    And a Good morning to you too.

    That's excellent news and good to hear.

    Could you look in the Update History in wumt (search by date) and identify the update specifically? This could help other users that find this thread.

    backspace key behavior changed-0804-wumt-upd-history.jpg



    3point1 said:
    Meanwhile, I've made a couple of attempts at using my preferred mouse as described earlier in this thread & addressed a couple of months ago in a separate thread (misbehaving mouse after driver updates), but it's still doing the same undesirable behavior. W10 Tweaker, are you still willing to help resolve the mouse issue, and if so should I start a new thread, pick up where the old thread left off, or continue on here?

    Sure, I'm happy to help investigate your mouse issues.

    I would suggest continuing the mouse exploration in the thread you already started and marking this thread as solved.


    Update the mouse thread with anything new you've learned, adding a link to this thread with a brief description of the problem & solution found.

    Also indicate which mouse you've successfully been using since and if it uses proprietary or generic Micro$oft drivers.

    I have more mouse-related questions and will save them for the mouse thread, after you've added an update there.
      My Computer

  8. Matthew Wai's Avatar
    Posts : 6,267
    Windows 10 Home 20H2
       #38

    W10 Tweaker said:
    Could you look in the Update History in wumt (search by date) and identify the update specifically?
    The OP posted the following screenshot in post #18. There were two Intel updates. Neither of them showed "Firmware", while the Lenovo update showed "Firmware".

      My Computer


  9. Posts : 1,658
    Windows 10 Pro 21H1 19043.928
       #39

    Glad to see you're still paying attention.


    I'll check out those updates tomorrow on my PC.

    Lenovo doesn't seem to be overly helpful with defining their updates.
      My Computer

  10. 3point1's Avatar
    Posts : 107
    Win 10 ver 20H2
    Thread Starter
       #40

    W10 Tweaker said:
    Could you look in the Update History in wumt (search by date) and identify the update specifically? This could help other users that find this thread.
    backspace key behavior changed-wumt-aug-5.png

    Update the mouse thread with anything new you've learned, adding a link to this thread with a brief description of the problem & solution found.
    Will do.

    Thank you for staying with me while these issues get resolved. I've got one more - the one that actually started everything, which is a video issue. But we'll talk about that after we get the mouse sorted.
      My Computer


 
Page 4 of 5 FirstFirst ... 2345 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 04:39.
Find Us




Windows 10 Forums