backspace key behavior changed

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  1. Matthew Wai's Avatar
    Posts : 6,248
    Windows 10 Home 20H2
       #21

    3point1 said:
    I am often forced to install a piece of s/w in order to, e.g. attend a meeting, so it is possible.
    Go to "Programs and Features". See whether there is software recently installed.

    3point1 said:
    Can we get rid of that? I've dl, installed, and run Matthew's app.
    Run the following command via Windows PowerShell. See whether it will find "Microsoft Update Health Tools".

    Get-WmiObject -Class Win32_Product|Select Name
      My Computer

  2. 3point1's Avatar
    Posts : 107
    Win 10 ver 20H2
    Thread Starter
       #22

    Matthew Wai said:
    Go to "Programs and Features". See whether there is software recently installed.
    Lots of activity - much of it is simply updates, but much is new also - the majority of what I see that's new has been installed during troubleshooting or is a reinstall of s/w I've used for years. Anything labeled Microsoft came with a system update.
    backspace key behavior changed-installed-apps.png

    Run the following command via Windows PowerShell. See whether it will find "Microsoft Update Health Tools".
    Get-WmiObject -Class Win32_Product|Select Name
    (First time using PowerShell - I've always used cmd.) No Update Health Tools here. Don't know where Google Update Helper came from (and it doesn't appear in Programs and Features) - I try to stay away from Google as much as I can. Most of what appears here is not new - Qortal & SD Card Formatter are the only things that I know are new.
    backspace key behavior changed-pwrshell.png
      My Computer


  3. Posts : 1,646
    Windows 10 Pro 21H1 19043.928
       #23

    Good afternoon 3 point1.

    Please excuse my late response, I have a few non-PC related distractions these days.

    Just to summarize where we're at for late comers to the thread;

    On July 12th you posted about the repeat function for all keys was delayed about 3 seconds, regardless of the settings used in 'Keyboard Properties'.
    You also said an external USB keyboard works perfectly.
    Booting to Safe Mode had no effect, key repeat still delayed.
    Originally, you had suggested that the problem began about 2 days prior to July 12th.

    Please let me know if anything above is not accurate.

    From my point of view, this fault is either a new third party app or corrupt driver related. Having said that, I must acknowledge that I've read countless posts about unsolved keyboard issues relating to 20H2.
    Hopefully, we can discover a solution other than rolling back the OS to 2004.

    As a test, could you temporarily uninstall 'Cisco Webex Meetings'? I note that the installation date is July 9th or 3 days prior to your OP.
    Uninstall & reboot, then test key repeat rate. I trust the repeat rate in settings is still set to fast, might be worth a check.

    If this action doesn't produce positive results, how about temporarily uninstalling 'GoToMeeting'? Original install date was June 26th.
    Uninstall & reboot, then test key repeat rate.

    backspace key behavior changed-0722-3point1-prog-instal-dates.jpg



    If you would prefer to delay those app deletions and test another possibility first, we could try the corrupt driver angle first. Whatever you prefer will be fine.

    Open the 'Device Manager', expand 'Keyboards' right-click on both 'HID Keyboard Device' and select 'Uninstall device'.
    If you're asked to save or delete driver files, select delete.

    backspace key behavior changed-0722-uninstall-device.jpg

    Restart your PC and check key repeat rate.

    Not to worry, Windows will automatically re-install the deleted keyboard devices with a fresh driver file.



    Hi @Matthew Wai. I caught a glimpse of KB4023057 back in post #12 and suggested the OP install your CMD & VB Scripts to clean that out and also control future Windows & driver updates.

    I note that the 'Disable hijacker.cmd' is no longer included as a separate file in the 2021/07/07 version, obviously the code still exists elsewhere as after the OP'er ran the new version, 'Microsoft Update Health Tools was cleaned & removed.

    Could you please confirm?

    Matthew, I believe that you are using 20H2. Could you please confirm the rev # for the HID keyboard driver version you have? TIA


    I'm curious to see if your 20H2 contains the same HID keyboard drivers as the OP'er.

    backspace key behavior changed-0722-hid-keyboard-drvr-ver.jpg
    Last edited by W10 Tweaker; 22 Jul 2021 at 13:59.
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  4. 3point1's Avatar
    Posts : 107
    Win 10 ver 20H2
    Thread Starter
       #24

    W10 Tweaker said:
    Good afternoon 3 point1.
    Please excuse my late response, I have a few non-PC related distractions these days.
    No worries, we all have lives outside the internet
    Just to summarize where we're at for late comers to the thread;
    Please let me know if anything above is not accurate.
    It's all correct.
    From my point of view, this fault is either a new third party app or corrupt driver related. Having said that, I must acknowledge that I've read countless posts about unsolved keyboard issues relating to 20H2.
    Hopefully, we can discover a solution other than rolling back the OS to 2004.
    Yikes! Yes, let's do!
    I've uninstalled Webex Meetings, GoToMeeting, and a few other things I don't need, after I uninstalled the keyboard drivers. Rebooted after each uninstall. Still no joy.
      My Computer

  5. Matthew Wai's Avatar
    Posts : 6,248
    Windows 10 Home 20H2
       #25

    W10 Tweaker said:
    I'm curious to see if your 20H2 contains the same HID keyboard drivers as the OP'er.
    I don't have an HID keyboard.

    backspace key behavior changed-standard-keyboard.jpg

    W10 Tweaker said:
    the 'Disable hijacker.cmd' is no longer included as a separate file in the 2021/07/07 version
    Everything in "Disable hijackers.cmd" has been put into "Commands.cmd", which will be run when you click on the "Confirm" button on the "Control Windows Update" window.

    3point1 said:
    Don't know where Google Update Helper came from (and it doesn't appear in Programs and Features) - I try to stay away from Google as much as I can.
    Run the following command via Windows PowerShell (Admin). See whether it will be uninstalled.

    $A=GWMI -Class Win32_Product|?{$_.Name -eq "Google Update Helper"};$A.Uninstall()

    3point1 said:
    No Update Health Tools here.
    Run the following command via Windows PowerShell. It should have been uninstalled and disabled after you ran my script.

    GSV -Name "Microsoft Update Health Service"|Select StartType, Status
      My Computer

  6. Matthew Wai's Avatar
    Posts : 6,248
    Windows 10 Home 20H2
       #26

    W10 Tweaker said:
    I'm curious to see if your 20H2 contains the same HID keyboard drivers as the OP'er.
    I found the following drivers in my 20H2.

    backspace key behavior changed-keyboard-drivers.jpg

    backspace key behavior changed-my-keyboard-drivers.jpg

    backspace key behavior changed-hid-driver.jpg

    W10 Tweaker said:
    Not to worry, Windows will automatically re-install the deleted keyboard devices with a fresh driver file.
    The following command should re-install them.
    Code:
    PnPUtil -i -a "%WinDir%\System32\DriverStore\FileRepository\keyboard.inf_amd64_5938c699b80ebb8f\keyboard.inf"
    Last edited by Matthew Wai; 23 Jul 2021 at 02:17.
      My Computer

  7. 3point1's Avatar
    Posts : 107
    Win 10 ver 20H2
    Thread Starter
       #27

    I'm not clear from what I see if Google Update Helper was uninstalled or not, but the troublesome MS app is gone.
    backspace key behavior changed-image.png



    keyboard driver cmd unsuccessful
    backspace key behavior changed-image.png
      My Computer

  8. Matthew Wai's Avatar
    Posts : 6,248
    Windows 10 Home 20H2
       #28

    3point1 said:
    I'm not clear from what I see if Google Update Helper was uninstalled or not
    Run the following PowerShell command again. If "Google Update Helper" is not found, it has been uninstalled.

    GWMI -Class Win32_Product|Select Name

    3point1 said:
    keyboard driver cmd unsuccessful
    I forgot to mention that it should be run on Command Prompt rather than PowerShell. However, you have to run it only after you have uninstalled the problematic keyboard driver. It will re-install the driver from the "DriverStore" folder. Wait for W10 Tweaker's instructions before taking action.

    3point1 said:
    the troublesome MS app is gone.
    Congratulations!
      My Computer

  9. 3point1's Avatar
    Posts : 107
    Win 10 ver 20H2
    Thread Starter
       #29

    Matthew Wai said:
    Run the following PowerShell command again. If "Google Update Helper" is not found, it has been uninstalled.
    It is gone!
    I forgot to mention that it should be run on Command Prompt rather than PowerShell. However, you have to run it only after you have uninstalled the problematic keyboard driver. It will re-install the driver from the "DriverStore" folder. Wait for W10 Tweaker's instructions before taking action.
    OK. Hanging tight for now.
      My Computer


  10. Posts : 1,646
    Windows 10 Pro 21H1 19043.928
       #30

    Good afternoon 3point1,

    I've located a registry tweak for these keyboard adjustments and would like to try that fix before proceeding with reloading of drivers. Normally, I'd choose the driver refresh solution first, however; after reading too many similar tales from Lenova users, this solution might be simpler and more likely to resolve the issue.

    Press Win key + R, type regedit + return.

    Navigate to the following destination or copy & paste into the navigation bar;

    Code:
    Computer\HKEY_CURRENT_USER\Control Panel\Keyboard
    backspace key behavior changed-0730-reg-keyboard-adjust.jpg


    Please capture a screenshot of the before settings & post into the thread. Next, save the current settings by select file/export...

    backspace key behavior changed-0730-reg-file-export.jpg


    Type in a filename & save to your desktop or other preferred location. I recommend using a mmdd date code prefix for the filenames.

    backspace key behavior changed-0730-reg-export-file.jpg


    Now that you've created a registry key backup file you can make adjustments here to test the repeat rate functionality.


    Double-click [KeyboardSpeed] in the right pane and change the value data. The settings range from 0 (slow) to 31 (fast).

    backspace key behavior changed-0730-reg-keyboardspeed-rate.jpg


    After changing the settings you must close all open apps and logout, then login again. This will save the registry settings and hopefully change the key repeat rate.


    I'll try to stay with you in a more timely fashion until this is resolved.
      My Computer


 
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