backspace key behavior changed

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  1. Posts : 1,670
    Windows 10 Pro 21H1 19043.1237
       #11

    idgat said:
    Have you trued/tested another keyboard (also use different connection from the one you have - i.e. if wireless, test cabled).

    Wouldn't be the first time, by a long shot, that such a phenomenon has been purely co-incidental.
    A good idea and was answered afirmatively in post #5, question #5.

    An external keyboard works perfectly, according to the OP'er.
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  2. 3point1's Avatar
    Posts : 107
    Win 10 ver 20H2
    Thread Starter
       #12

    W10 Tweaker said:
    From the search on your taskbar, could you please type winver followed by enter and post a screenshot of the results?
    see below
    If you also search windows update history from the taskbar, you will see a different report like the image I posted. It will also include an area for driver updates.
    Thanks for that tip! I do wish they'd stop moving things around and making them difficult/tricky to find! I'm including 3 screenshots below: the most recent "feature" & "quality" updates, driver updates, & "other" updates. Hopefully something there will be telling.
    When did you update to 20H2?
    IDK, but on 3/25 (the oldest "quality" update listed) it was updated.
    I would have killed that process too, I've heard it returns after the next boot. If that's the case, disabling might be preferred.
    Yes, when I searched it I found no easy instructions on permanently disabling it, but figured temp killing the process wouldn't hurt anything.
    Attached Thumbnails Attached Thumbnails backspace key behavior changed-winver.png   backspace key behavior changed-updates-1.png   backspace key behavior changed-updates-2.png   backspace key behavior changed-updates-3.png  
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  3. Posts : 1,670
    Windows 10 Pro 21H1 19043.1237
       #13

    Good morning 3point1.


    I wanted you to launch the winver app and post the resulting window. This screenshot is from 2019 and provides the OS version with the build number.

    backspace key behavior changed-1118a-winver.jpg


    I believe the 'Windows Update History' has been in the same place for a long time, the method to access it might have changed though. Microsoft thrives on changing things often and without much regard for any form of logic that most of us can follow.

    As a rule of thumb, when searching for something new, I use the Taskbar search first and Win key + X, second. Between those two routes, you will locate most of the common features you will require, mostly.


    In your original post, dated July 10, you had indicated that Windows Update was disabled but your screenshots above indicate otherwise.

    From your first screenshot, I see a nasty update that might prevent you from controlling Windows Updates. KB4023057 is notorious for defeating controls we've installed. Matthew Wai's CMD & VB scripts will uninstall this KB and prevent it from being re-installed. MS sends it out periodically under the guise of it being a required Security update, among other things.

    Microsoft pushes out KB4023057 again to enforce Windows 10 upgrades - gHacks Tech News


    After reading of similar incidents, I'd suggest testing the keyboard behavior after booting to Safe Mode. This test will help to confirm if a third party app is causing this disturbance. I have another test, however; it is dependant on the outcome of booting to Safe Mode.

    Boot into Safe Mode on Windows 10
    Last edited by W10 Tweaker; 19 Jul 2021 at 12:04.
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  4. idgat's Avatar
    Posts : 1,186
    Windows 10 Pro
       #14

    W10 Tweaker said:
    A good idea and was answered afirmatively in post #5, question #5.

    An external keyboard works perfectly, according to the OP'er.

    Ah, sorry, missed that response.

    Then conversely, I wonder if the "faulty" keyboard has been tested in another device?

    But really, mouse AND NOW keyboard problems .... ?
    misbehaving mouse after driver updates
    Were they a desktop set (brand and model?)?
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  5. Posts : 1,670
    Windows 10 Pro 21H1 19043.1237
       #15

    idgat said:
    Ah, sorry, missed that response.

    Then conversely, I wonder if the "faulty" keyboard has been tested in another device?

    But really, mouse AND NOW keyboard problems .... ?
    misbehaving mouse after driver updates
    Were they a desktop set (brand and model?)?


    There's lot of info in this thread and easy to miss one tiny detail. The PC is a laptop so testing the built-in keyboard elsewhere isn't an option.

    My money is either a third party app is interfering or the drivers don't function with the current OS after recent updates.

    One step at a time and we'll get this working again.
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  6. idgat's Avatar
    Posts : 1,186
    Windows 10 Pro
       #16

    W10 Tweaker said:
    There's lot of info in this thread and easy to miss one tiny detail. The PC is a laptop so testing the built-in keyboard elsewhere isn't an option.
    Damn! Short attention span at work again - I blame the internet .... and alcohol.

    I think I'll stop now .....
      My Computer



  7. Posts : 1,670
    Windows 10 Pro 21H1 19043.1237
       #17

    idgat said:
    Damn! Short attention span at work again - I blame the internet .... and alcohol.

    I think I'll stop now .....

    LOL, is that a breakfast beer or a late night?

    Your current time shows 06:18
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  8. 3point1's Avatar
    Posts : 107
    Win 10 ver 20H2
    Thread Starter
       #18

    W10 Tweaker said:
    Good morning 3point1.
    I wanted you to launch the winver app and post the resulting window. This screenshot is from 2019 and provides the OS version with the build number.
    Ah, OK here ya go:
    backspace key behavior changed-winver.png
    From your first screenshot, I see a nasty update that might prevent you from controlling Windows Updates. KB4023057 is notorious for defeating controls we've installed. Matthew Wai's CMD & VB scripts will uninstall this KB and prevent it from being re-installed. MS sends it out periodically under the guise of it being a required Security update, among other things.
    Microsoft pushes out KB4023057 again to enforce Windows 10 upgrades - gHacks Tech News
    Yikes! Can we get rid of that? I've dl, installed, and run Matthew's app. Here are 4 updates it's offering:
    backspace key behavior changed-updts-avail.png
    After reading of similar incidents, I'd suggest testing the keyboard behavior after booting to Safe Mode. This test will help to confirm if a third party app is causing this disturbance. I have another test, however; it is dependant on the outcome of booting to Safe Mode.
    Boot into Safe Mode on Windows 10
    It's been ages since I've booted into safe mode! Done, with no problems. What next?
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  9. Posts : 1,670
    Windows 10 Pro 21H1 19043.1237
       #19

    Good morning 3point1.

    Thanks for posting the screenshot of your winver. It is as expected, however; I prefer to see the evidence before accepting the expectation as fact.


    The successful test booting to Safe Mode is very revealing, if everything functions correctly. Now we're searching for a third party app or driver that is starting with Windows (regular boot mode).

    Until we get your PC back to 100%, I'd recommend hiding those driver updates and save the screenshot on your desktop as a reminder. Click the 'Select all' box in the upper left and then the +H button.

    Questions before the next step;

    1) Do you have any externally connected devices besides a Bluetooth Receiver for the Logitech Mouse?
    2) What problem or problems caused you to disable Eset Antivirus?
    3) After booting to Safe Mode, was the key repeat issue completely resolved?
    4) After booting to Safe Mode did your Mouse perform correctly?
    5) Have you tried removing the Bluetooth Receiver for the Logitech Mouse, install a generic wired mouse and restart?
    6) Had you installed any new software besides Windows updates, just before this problem started?
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  10. 3point1's Avatar
    Posts : 107
    Win 10 ver 20H2
    Thread Starter
       #20

    W10 Tweaker said:
    Good morning 3point1.
    And top 'o the mornin' to you as well!
    1) Do you have any externally connected devices besides a Bluetooth Receiver for the Logitech Mouse?
    Not currently, but I do attach flash drives, SD cards, external hard drives, a USB microscope, etc.
    2) What problem or problems caused you to disable Eset Antivirus?
    I was directed in the "misbehaving mouse" thread, ditto with NordVPN.
    3) After booting to Safe Mode, was the key repeat issue completely resolved?
    Ah, another misunderstanding - I only booted, I did not testing as you'd mentioned you had something in mind based on the results of Safe Mode boot. I'll post back in a few moments.
    4) After booting to Safe Mode did your Mouse perform correctly?
    I'll check my original mouse when I redo the safe mode boot.
    5) Have you tried removing the Bluetooth Receiver for the Logitech Mouse, install a generic wired mouse and restart?
    I haven't owned a wired mouse in years, so no.
    6) Had you installed any new software besides Windows updates, just before this problem started?
    You're talking to an old fart with spotty memory. To the best of my recollection no, but I am often forced to install a piece of s/w in order to, e.g. attend a meeting, so it is possible.

    BRB

    - - - Updated - - -

    The keyboard behavior did not improve in safe mode.

    Mouse behavior was briefly tested and I didn't experience any issues, but the problems with the mouse are not consistent - they are often enough to affect productivity and cause frustration, but cannot be reproduced on demand. However, I'm encouraged by the lack of mouse problems in safe mode so left my preferred (trackball) mouse attached until I see evidence that it still has a problem.
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