Windows 10: Windows 10 does not always recognize MP4 files

  1.    21 Aug 2015 #1

    Windows 10 does not always recognize MP4 files

    Sometimes the video streams, other times I get the message ...

    Can't play. Try playing something else. This items file format may be unsupported, the file extension incorrect, or the file may be corrupted 0xc00d36c4 (0xc00d36c4)

    I know that the file extension is correct, and the file is not corrupted.
    I didn't ever have this problem when using Windows 7.
    Suggestions appreciated
      My ComputerSystem Spec

  2. Posts : 91
    64-bit 10240 10 Pro
       21 Aug 2015 #2

    Welcome to the Forum 1 More Question. I do not seem to have that issue, but I use VSO Video player.
      My ComputerSystem Spec

  3. XweAponX's Avatar
    Posts : 561
    Windows 10 Pro/Windows 7 Ultimate
       21 Aug 2015 #3

    MP4's are handled by iTunes. If you don't need iTunes for a device, then you can use VLC (VideoLAN) which plays almost all formats.

    MP4 is a format used a lot by Apple Products, their paid content is MP4 with a DRM in it, check if the MP4 is paid content, you can use iTunes to check. It will tell you if you need a license to play it.
      My ComputerSystem Spec

  4. Posts : 101
    Windows 8.1 pro upgraded to Windows 10 pro
       21 Aug 2015 #4

    i don't have same issue but i do have iTunes and microsoft music app Groove will play only 50 songs out of 500 or so.. those 50 are the ones i added to iTunes from cds converted to iTunes mp4 ... i did see the reason is if the mp4 files are protected by the digital license it wont play or be seen by the app...
      My ComputerSystem Spec

  5. Posts : 119
    Windows 7 (reverted back)
       21 Aug 2015 #5

    The best solution for nearly any type of file is Videolan/VLC player
    It's free and plays nearly any codec anyone has ever invented

    VLC media Player
      My ComputerSystem Spec

  6.    24 Aug 2015 #6

    Thanks for the replies ... Sorry for taking so long to respond.
    I should elaborate some ...
    I like to take a lot of pictures and videos with my smartphone (android device).
    When I plug my phone into my computer afterwards and try to view, this is when I encounter difficulties.
    Sometimes the video will stream, other times the same clip will not stream and I get the message shown in my original post.
    I tried VLC but that program doesn't seem to want to add files for viewing.
    Never had the problem before using Windows 7.
      My ComputerSystem Spec

  7.    24 Aug 2015 #7

    Use pot player.
      My ComputerSystem Spec


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