1.    21 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 3
    win 10

    another boot problem


    Acer laptop...Windows 10

    Since installing Win 10 I have had the following issue:

    Boot with external power and the LT boots to show the Acer logo

    then goes to black screen and stays there....if I turn off external power

    it then continues to login window and all is well.

    Once logged in if I turn the external power back on all shuts down and i'm back to black screen.

    If I leave external power on at black screen I have to shut down manually and reboot to get to sign in window.

    thanks for any help
      My ComputerSystem Spec
  2.    21 Aug 2015 #2
    Join Date : Aug 2015
    Posts : 441
    Windows 10

    Start menu's search box, type "msconfig" and press ENTER. Select "Selective Startup" on the "General" tab. Uncheck "Load Startup Items." Click the "Services" tab. Check "Hide All Microsoft Services." Click "Disable All," and then click "OK." You'll now need to restart your computer,

    If this allows you to boot into normal Windows, you'll know some program was stopping it from working correctly.
      My ComputerSystem Spec
  3.    21 Aug 2015 #3
    Join Date : Aug 2015
    Posts : 3
    win 10
    Thread Starter

    sorry, that didn't solve the problem
      My ComputerSystem Spec
  4.    21 Aug 2015 #4
    Join Date : Aug 2015
    Posts : 441
    Windows 10

    Quote Originally Posted by leslie123 View Post
    sorry, that didn't solve the problem
    Well I think you have a hardware problem I suggest you roll back to the windows you had before the upgrade and see if the problem persists, if so it's defiantly hardware.
      My ComputerSystem Spec
  5.    21 Aug 2015 #5
    Join Date : Aug 2015
    Posts : 3
    win 10
    Thread Starter

    Already tried that and the problem vanished....only a problem wth Win 10
      My ComputerSystem Spec
  6.    21 Aug 2015 #6
    Join Date : Aug 2015
    Posts : 441
    Windows 10

    Quote Originally Posted by leslie123 View Post
    Already tried that and the problem vanished....only a problem wth Win 10
    Contact your manufacturer to see if this is a common problem and if they have any fix.

    Did you take a system image and try a clean install. this has fixed many issues you just need to know that you can get back to where you started before you do a clean install.
      My ComputerSystem Spec
  7.    21 Aug 2015 #7
    Join Date : Mar 2015
    Posts : 121
    Windows 10
      My ComputerSystem Spec
  8.    21 Aug 2015 #8
    Join Date : Nov 2013
    Toronto
    Posts : 4,612
    Win 10 Pro x64

    Sounds like a Power related issue. Check the Power & Sleep settings and play around with the settings.
      My ComputerSystem Spec

 


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