PC randomly freezes

  1. madmax2's Avatar
    Posts : 126
    Windows 10
       #1

    PC randomly freezes


    Not sure what is going
    but lately my windows 10 has been randomly freezing.. and i need to restart the pc.


    Anyone can help?
    Last edited by madmax2; 15 Jun 2021 at 23:50.
      My Computer


  2. Posts : 1,554
       #2

    Is there a particular program, or are there a tiny group of programs, that lead to PC freezing? I know you used the word random, however, sometimes, the freezing is not really random. Also, was there any major driver update or updating of drivers? How about Windows Updates - any specific or tiny group of WUs done? I think others in here will ask for a list of important hardware in the computer.
      My Computer

  3. madmax2's Avatar
    Posts : 126
    Windows 10
    Thread Starter
       #3

    RolandJS said:
    Is there a particular program, or are there a tiny group of programs, that lead to PC freezing? I know you used the word random, however, sometimes, the freezing is not really random. Also, was there any major driver update or updating of drivers? How about Windows Updates - any specific or tiny group of WUs done? I think others in here will ask for a list of important hardware in the computer.
    not any particular programs..
    i just use it normally with browser and some other apps

    only update was recent 20H2..

    I wonder if low ram is the cause?
    I do have a lot of tabs open..

    My PC hardware/spec is under my bio "My Computer"
    Last edited by madmax2; 16 Jun 2021 at 02:54.
      My Computer


  4. Posts : 1,554
       #4

    "Memory: 16GB" not bad, not bad at all! I have no idea what is causing the freezing, I will listen in and learn from others in here what the solution set is.
      My Computer

  5. Paul Black's Avatar
    Posts : 13,377
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #5

    Hello @madmax2,

    As a start, please perform the following . . .

     SFC and RestoreHealth

    [1] Press the Win + X keys together > Command Prompt (Admin).
    [2] Highlight ALL the commands below.

    IMPORTANT:

    • It is recommended when running SFC that Fast Startup is turned OFF [ Turn it back ON when finished ] => How to Turn On or Off Fast Startup in Windows 10

    • If SFC finds any ERRORS that it can NOT repair, run SFC again upto 3 more times, Restarting after each to allow any pending actions to be implemented.

    • DISM will initially try and Repair ANY Corrupted or Missing files using the Component Store.
      If this is NOT possible, DISM will use Windows Update. Therefore, Internet access is required.
      If you are NOT connected to the Internet, you will receive a Error: 0x800f081f.

    [3] Press the Ctrl + C keys together.
    [4] Right-click inside the Administrator: Command Prompt Window > Paste.
    [5] Press Enter.

    Code:
    
    sfc /scannow
    Dism /Online /Cleanup-Image /RestoreHealth
    sfc /scannow
    

    • When the above has finished processing . . .

    [6] Right-click on the title bar of the Administrator: Command Prompt Window > Edit > Select All.
    [7] Right-click on the title bar of the Administrator: Command Prompt Window again > Edit > Copy.

    • Paste the results into your post using the [CODE] tags . . .

    [8] In your post, click the Hashtag icon #.
    [9] Click INSIDE the [CODE]Here[CODE] tags and press the Ctrl + V keys together.

    • In your post it will look like this . . .

    Code:
    
    <<< Results here >>>
    

     SFC Error Report

    However, if there are STILL SFC ERRORS . . .

    [1] Press the Win + X keys together > Command Prompt (Admin).
    [2] Highlight the command below.

    NOTE:

    If you have a Relocated Desktop, then change the %UserProfile% part of the Command below to the actual path of the Relocated Desktop folder.

    [3] Press the Ctrl + C keys together.
    [4] Right-click inside the Administrator: Command Prompt Window > Paste.
    [5] Press Enter.

    Code:
    
    findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log > "%UserProfile%\Desktop\SFC_Details.log"
    

    • This will create a SFC_Details.log file on the Desktop.

    EITHER:

    Copy & Paste the results into your post using the [CODE] tags . . .

    [1] Open the SFC_Details.log file in Notepad.
    [2] Press the Ctrl + A keys together.
    [3] Press the Ctrl + C keys together.
    [4] In your post, click the Hashtag icon #.
    [5] Click INSIDE the [CODE]Here[CODE] tags and press the Ctrl + V keys together.

    • In your post it will look like this . . .

    Code:
    
    <<< Results Here >>>
    

    OR:

    UPLOAD the file => How to Upload and Post Screenshots and Files at Ten Forums.



    I hope this helps.
      My Computer


  6. Posts : 15
    Windows
       #6

    Freezing can be due to bad RAM too. You can use the Windows Diagnostic Tool to check it.
      My Computer

  7. madmax2's Avatar
    Posts : 126
    Windows 10
    Thread Starter
       #7

    @Paul Black
    Results attached

    Code:
     Microsoft Windows [Version 10.0.19042.985](c) Microsoft Corporation. All rights reserved.
    
    
    C:\WINDOWS\system32>sfc /scannow
    
    
    Beginning system scan.  This process will take some time.
    
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    
    Windows Resource Protection did not find any integrity violations.
    
    
    C:\WINDOWS\system32>Dism /Online /Cleanup-Image /RestoreHealth
    
    
    Deployment Image Servicing and Management tool
    Version: 10.0.19041.844
    
    
    Image Version: 10.0.19042.985
    
    
    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
    
    
    C:\WINDOWS\system32>sfc /scannow
    
    
    Beginning system scan.  This process will take some time.
    
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    
    Windows Resource Protection did not find any integrity violations.
    Attached Thumbnails Attached Thumbnails PC randomly freezes-2021-06-17_11-12-59.jpg  
      My Computer


  8. Posts : 806
    win10 home
       #8

    Does Reliability History have entries covering the problem events,if so,then lines 1&2 should give information for a search.
    Have you looked in Device Manager for error flags,in particular,Display Adapters?
    Also check with ---dxdiag--- for any problem entries and in the Display page,note down the driver details and visit the maker's site only and download that driver,or a later version if available.
    Uninstall the existing driver,then install the new one and uncheck any sections of the driver package which is not applicable to your system.
    Freezing is sometimes caused by old or faulty,or both,drivers.
      My Computer

  9. madmax2's Avatar
    Posts : 126
    Windows 10
    Thread Starter
       #9

    Just an update to this problem

    I notice sometimes the PC would not POST ie show the BIOS..
    Or I need to restart a few times before it would show the POST..

    Not sure what that indicates
      My Computer


  10. Posts : 806
    win10 home
       #10

    Could you clarify the start sequence?
    When the start button is pressed,do you see the motherboard logo,e.g.Gigabyte .Is that what you mean by ---bios---?To display the bios normally requires the ---Delete---key to be pressed.
    If nothing happens when the start button is pressed,a faulty switch or PSU problem is more likely.
      My Computer


 

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