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Dell Inspiron 15 5000 Stuck Loading Windows
A friend had given me a Dell Inspiron Inspiron 15 5000 Series (Intel ) - 5567 P66F laptop to repair. It belongs to his teenage son who uses it for school. It tries to boot into windows from the HD but gets stuck on the Dell Logo trying to load windows with a turning circle. My guess is that it happened after some kind of an update. I could not get into windows or windows tools from the HD so I booted from a Win 10 installation usb to get into advanced options and Windows repair tools. Here is what I have done so far.
1- I tried startup repair but it failed
2- I used system restore but both restore points failed
3- I ran command prompt sfc /scannow but it failed to run properly
4- I ran chkdsk but it failed to run properly
5- I tried to do an upgrade repair install from the USB to keep files and settings but i got a message that that this can only be done from within windows. The problem is I can't boot into win 10 from the HD.
6- I removed the HD and tested the drive on another machine and did a disk check and defrag and it appears to be working fine.
In the BIOS have the option to revert to the factory shipping condition. I could also do a clean Win 10 install. The problem is that would remove all apps and personal files which is not what I want to do.
I would like to either get Win 10 to boot, or try an upgrade repair install that keeps files and apps. The problem is I can't get into Windows to do the install to keep files and apps.
Your thoughts and suggestions would be appreciated.
Kind regards
Chris
Last edited by Chris Nicola; 12 Jun 2021 at 06:07.