Cannot get into windows 10 after a update


  1. Posts : 13
    windows 10
       #1

    Cannot get into windows 10 after a windows update


    Hi everyone

    since doing a update on windows 10 cannot get back into windows 10 repair does not work i get as far as the windows screen and I get the following message

    windows 10 upgrade error code 0xc000000f


    Recovery

    Your PC/device needs to be repaired

    The operating system couldn't be loaded because a critical system driver is missing or contains errors

    File:\Windows.old\WINDOWS\system32\drivers\N360x64\160B000.029\symELAM.sys

    Error code: 0xc000000f


    Startup Repair diagnosis and repair log
    ---------------------------
    Last successful boot time: ‎25/‎05/‎2021 22:05:20 (GMT)
    Number of repair attempts: 25

    Session details
    ---------------------------
    System Disk = \Device\Harddisk0
    Windows directory = E:\WINDOWS
    AutoChk Run = 0
    Number of root causes = 0

    Test Performed:
    ---------------------------
    Name: Check for updates
    Result: Completed successfully. Error code = 0x0
    Time taken = 0 ms

    Test Performed:
    ---------------------------
    Name: System disk test
    Result: Completed successfully. Error code = 0x0
    Time taken = 0 ms

    Test Performed:
    ---------------------------
    Name: Disk failure diagnosis
    Result: Completed successfully. Error code = 0x0
    Time taken = 0 ms

    Test Performed:
    ---------------------------
    Name: Disk metadata test
    Result: Completed successfully. Error code = 0x0
    Time taken = 5344 ms

    Test Performed:
    ---------------------------
    Name: Disk metadata test
    Result: Completed successfully. Error code = 0x0
    Time taken = 15 ms

    Test Performed:
    ---------------------------
    Name: Target OS test
    Result: Completed successfully. Error code = 0x0
    Time taken = 16 ms

    Test Performed:
    ---------------------------
    Name: Volume content check
    Result: Completed successfully. Error code = 0x0
    Time taken = 484 ms

    Test Performed:
    ---------------------------
    Name: Boot manager diagnosis
    Result: Completed successfully. Error code = 0x0
    Time taken = 110 ms

    Test Performed:
    ---------------------------
    Name: System boot log diagnosis
    Result: Completed successfully. Error code = 0x0
    Time taken = 0 ms

    Test Performed:
    ---------------------------
    Name: Event log diagnosis
    Result: Completed successfully. Error code = 0x0
    Time taken = 125 ms

    Test Performed:
    ---------------------------
    Name: Internal state check
    Result: Completed successfully. Error code = 0x0
    Time taken = 62 ms

    Test Performed:
    ---------------------------
    Name: Check for installed LCU
    Result: Completed successfully. Error code = 0x2
    Time taken = 7391 ms

    ---------------------------
    ---------------------------
    Session details
    ---------------------------
    System Disk = \Device\Harddisk0
    Windows directory = D:\WINDOWS
    AutoChk Run = 0
    Number of root causes = 0

    Test Performed:
    ---------------------------
    Name: Check for updates
    Result: Completed successfully. Error code = 0x0
    Time taken = 0 ms

    Test Performed:
    ---------------------------
    Name: System disk test
    Result: Completed successfully. Error code = 0x0
    Time taken = 0 ms

    Test Performed:
    ---------------------------
    Name: Disk failure diagnosis
    Result: Completed successfully. Error code = 0x0
    Time taken = 0 ms

    Test Performed:
    ---------------------------
    Name: Disk metadata test
    Result: Completed successfully. Error code = 0x0
    Time taken = 375 ms

    Test Performed:
    ---------------------------
    Name: Disk metadata test
    Result: Completed successfully. Error code = 0x0
    Time taken = 94 ms

    Test Performed:
    ---------------------------
    Name: Target OS test
    Result: Completed successfully. Error code = 0x0
    Time taken = 62 ms

    Test Performed:
    ---------------------------
    Name: Volume content check
    Result: Completed successfully. Error code = 0x0
    Time taken = 16 ms

    Test Performed:
    ---------------------------
    Name: Boot manager diagnosis
    Result: Completed successfully. Error code = 0x0
    Time taken = 94 ms

    Test Performed:
    ---------------------------
    Name: System boot log diagnosis
    Result: Completed successfully. Error code = 0x0
    Time taken = 15 ms

    Test Performed:
    ---------------------------
    Name: Event log diagnosis
    Result: Completed successfully. Error code = 0x0
    Time taken = 16 ms

    Test Performed:
    ---------------------------
    Name: Internal state check
    Result: Completed successfully. Error code = 0x0
    Time taken = 0 ms

    Test Performed:
    ---------------------------
    Name: Check for installed LCU
    Result: Completed successfully. Error code = 0x2
    Time taken = 8047 ms

    ---------------------------
    ---------------------------
    Session details
    ---------------------------
    System Disk = \Device\Harddisk0
    Windows directory = D:\WINDOWS
    AutoChk Run = 0
    Number of root causes = 1

    Test Performed:
    ---------------------------
    Name: Check for updates
    Result: Completed successfully. Error code = 0x0
    Time taken = 0 ms

    Test Performed:
    ---------------------------
    Name: System disk test
    Result: Completed successfully. Error code = 0x0
    Time taken = 0 ms

    Test Performed:
    ---------------------------
    Name: Disk failure diagnosis
    Result: Completed successfully. Error code = 0x0
    Time taken = 0 ms

    Test Performed:
    ---------------------------
    Name: Disk metadata test
    Result: Completed successfully. Error code = 0x0
    Time taken = 5297 ms

    Test Performed:
    ---------------------------
    Name: Disk metadata test
    Result: Completed successfully. Error code = 0x0
    Time taken = 94 ms

    Test Performed:
    ---------------------------
    Name: Target OS test
    Result: Completed successfully. Error code = 0x0
    Time taken = 62 ms

    Test Performed:
    ---------------------------
    Name: Volume content check
    Result: Completed successfully. Error code = 0x0
    Time taken = 453 ms

    Test Performed:
    ---------------------------
    Name: Boot manager diagnosis
    Result: Completed successfully. Error code = 0x0
    Time taken = 0 ms

    Test Performed:
    ---------------------------
    Name: System boot log diagnosis
    Result: Completed successfully. Error code = 0x0
    Time taken = 16 ms

    Test Performed:
    ---------------------------
    Name: Event log diagnosis
    Result: Completed successfully. Error code = 0x0
    Time taken = 203 ms

    Test Performed:
    ---------------------------
    Name: Internal state check
    Result: Completed successfully. Error code = 0x0
    Time taken = 78 ms

    Root cause found:
    ---------------------------
    Startup Repair has tried several times but still cannot determine the cause of the problem.




    Cannot get into windows 10 after a update-5mbamelam.sys-error.jpg
    Last edited by crokes; 28 May 2021 at 12:42.
      My Computer


  2. Posts : 1,594
    win10 home
       #2

    If you have access to another computer,then the best option is to carry out a Clean Install.
    No doubt you have a backup.
      My Computer


  3. Posts : 4,453
    Win 11 Pro 22000.708
       #3

    SymELAM.sys Windows process - What is it? claims that it's not a Windows file at all, but from Symantec/Norton.

    Maybe this will help: https://answers.microsoft.com/en-us/...8-b4965be209a9
      My Computers


  4. Posts : 13
    windows 10
    Thread Starter
       #4

    did not have a back up really wished I had done so
      My Computer


  5. Posts : 5,330
    Windows 11 Pro 64-bit
       #5

    You can rename the driver causing the error message as with extension .tmp .
      My Computer


 

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