1.    20 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 3
    windows 10

    Stuck in a Hang up in booting


    Upgrade from Win 7 64bit to Win 10 64 bit on a Gateway laptop 3 days ago and everything worked well.
    This morning the laptop hung up in the booting process and wont fully load the OS. I get to the window logo, a greyed login box, and in task bar the clock and battery icon but nothing else. No start button no search and none of the pinned programs. Setup has only one user
    I cant get into safe mode with Win key + R so I cant even get far enough in to roll back to a restore point or back to Win7 and I would prefer not to have to do a clean install of Win 7, restore my image and then re-upgrade if at all possible.
    Any thoughts/ideas/solutions?
      My ComputerSystem Spec
  2.    20 Aug 2015 #2
    Join Date : Aug 2015
    Posts : 441
    Windows 10

    Quote Originally Posted by Docschmo View Post
    Upgrade from Win 7 64bit to Win 10 64 bit on a Gateway laptop 3 days ago and everything worked well.
    This morning the laptop hung up in the booting process and wont fully load the OS. I get to the window logo, a greyed login box, and in task bar the clock and battery icon but nothing else. No start button no search and none of the pinned programs. Setup has only one user
    I cant get into safe mode with Win key + R so I cant even get far enough in to roll back to a restore point or back to Win7 and I would prefer not to have to do a clean install of Win 7, restore my image and then re-upgrade if at all possible.
    Any thoughts/ideas/solutions?
    You can get into safe mode by shutting the pc down via the power button 3 times in a row from when you see the win logo on boot it will bring up the recovery environment on the next boot.
      My ComputerSystem Spec
  3.    20 Aug 2015 #3
    Join Date : Aug 2015
    Posts : 3
    windows 10
    Thread Starter

    Quote Originally Posted by Bazz View Post
    You can get into safe mode by shutting the pc down via the power button 3 times in a row from when you see the win logo on boot it will bring up the recovery environment on the next boot.
    Thanks Bazz - Will try this in the morning and will let you know if I succeed in getting in and if I can fix the problem.
      My ComputerSystem Spec
  4.    20 Aug 2015 #4
    Join Date : Aug 2015
    Posts : 441
    Windows 10

    Quote Originally Posted by Docschmo View Post
    Thanks Bazz - Will try this in the morning and will let you know if I succeed in getting in and if I can fix the problem.
    Your welcome an please do let me know how you get on.
      My ComputerSystem Spec
  5.    21 Aug 2015 #5
    Join Date : Aug 2015
    Posts : 3
    windows 10
    Thread Starter

    Quote Originally Posted by Bazz View Post
    Your welcome an please do let me know how you get on.
    Well I'm not sure what happened but this morning it started up properly without any glitches. I wonder if it was hung up because of an unfinished update. Restarted several times and it is fine. Thanks for your help Bazz - I never knew about the 3 restart procedure to get into Safe mode. Thanks
      My ComputerSystem Spec
  6.    21 Aug 2015 #6
    Join Date : Aug 2015
    Posts : 441
    Windows 10

    Quote Originally Posted by Docschmo View Post
    Well I'm not sure what happened but this morning it started up properly without any glitches. I wonder if it was hung up because of an unfinished update. Restarted several times and it is fine. Thanks for your help Bazz - I never knew about the 3 restart procedure to get into Safe mode. Thanks
    I'm pleased your up and running without issues.
      My ComputerSystem Spec

 


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