Chatting to micro support and they seem clueless to resolving issues

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  1. Posts : 2,196
    Windows 11 Pro 64bit
       #11

    If Windows is corrupt how are you creating the installation media?
    If you’re downloading from the official MS site then it will be the 20H2 version.
    Once created are you booting from the installation media, deleting any partitions it shows then allowing the media to create the partition it requires & allowing the installation to complete?
    If yes then the problem may be the drive you’re installing Windows on.
      My Computer


  2. Posts : 4,424
    Win 11 Pro 22000.652
       #12

    neil said:
    Huge problems outlined in starter thread. I deleted the windows mmicrosft created and then created my own which were identical. Basically im prevented from putting a brand new version of windows on so i keep getting the corrupt version?
    Sorry, I don't understand.

    I know of nothing that would prevent you from doing a clean install of Win 10 from a USB drive or a DVD. (The DVD might have to be dual layer, now, to have enough space.) The installer is capable of deleting all partitions on the drive and re-creating them afresh.

    Do you have access to a known clean PC to create installation media (using the Media Creation Tool)?
      My Computers


  3. Posts : 6
    ??
    Thread Starter
       #13

    No i do not have access to another pc although i have a tablet and this may be corrupt too. I have an inkling that that someone with tech experience has got into my router and copies all my passwords. How else would i get same problem on my pc after all partition drives being wiped and media creation tool somehow getting corrup files? It was created before the drives were wiped i suppose. It is difficult for me to understand all this but how on earth did i get old copies of edge on a effectively new pc after all drives completely formatted? if you look at my windows mediacreation it will just be putting on the corrupt version again.

    - - - Updated - - -

    Does anyone have any idea why i cannot set up new windows without set up being 20-11-2020 it wont let me do a clean install in recovery?
      My Computer


  4. Posts : 1,336
    Windows 10 Pro 64-bit
       #14

    neil said:
    No i do not have access to another pc although i have a tablet and this may be corrupt too. I have an inkling that that someone with tech experience has got into my router and copies all my passwords. How else would i get same problem on my pc after all partition drives being wiped and media creation tool somehow getting corrup files? It was created before the drives were wiped i suppose. It is difficult for me to understand all this but how on earth did i get old copies of edge on a effectively new pc after all drives completely formatted? if you look at my windows mediacreation it will just be putting on the corrupt version again.

    - - - Updated - - -

    Does anyone have any idea why i cannot set up new windows without set up being 20-11-2020 it wont let me do a clean install in recovery?
    @neil

    If it’s true that both the tablet and acer Aspire xc-780 pc are corrupt along with the real possibility that someone has gotten into your router and knows all of your passwords, those are huge issues.

    You will also have to ensure that your router is safely & securely setup.
    --- You can begin by contacting your ISP provider and ask them about that.
    If you have a personal wireless router, contact the manufacturer.
    You can also see if How to Secure Your Wi-Fi Router and Protect Your Home Network | WIRED is helpful for you.

    I’m hoping that there isn’t someone doing what you might suspect but please don’t speculate: find out.

    You can find out if any of your email accounts have been hacked by visiting have i been pwned?
    Attention Required! | Cloudflare
    Check each one of your email accounts.

    In post #1 “Most of the time I have over the years just kept files and reinstalled windows but been heavily advised to do clean install to overcome infection.”
    --- Are infections still a possibility?

    On “Does anyone have any idea why i cannot set up new windows without set up being 20-11-2020 it wont let me do a clean install in recovery?’
    --- All of the above are pretty good reasons.


    Please fill in your PC system specs
    System Specs - Fill in at Ten Forums
    You will also need to address the tablet: I don’t know what recommendation to give you on that.

    Also post a screenshot of Disk Management
    How to Post a Screenshot of Disk Management
      My Computer


  5. Posts : 6
    ??
    Thread Starter
       #15

    This is hell I reinstalled windows last night clicked save nothing and everything was kept. Then woke today I had no credentials to sign in and I had to change my pin to get in to find I could no longer open edge so forced to remove and do a new install from a download link I have. Photos to come after my new install..
      My Computer


 

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