Please help me diagnose this terrible malaise

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  1. Posts : 3
    Windows 10
       #1

    Please help me diagnose this terrible malaise


    I was running out of space on my HP Pavilion 17-ab008no and asked my technician whether it was possible to upgrade my laptop by switching the original SSD 128GB with a corresponding one with greater capacity. He said yes and asked me to go purchase a Samsung EVO 860 500GB, which I did. Alongside the original SSD mentioned above, this laptop came with a 1TB HDD drive. I told my technician that I kept Dropbox, OneDrive, and my Adobe Creative Cloud applications (including several third-party plugins) on that drive.

    Please note that besides running out of space, I never had any performance issues with this laptop before. I own several computers, and this HP Pavilion was my absolute favorite — a steady, dependable, and powerful workhorse that's given me nothing but joy.

    Well. When I got my computer back, it took me six minutes to log into it, and once I'd logged into it, nothing worked. My technician had installed the Samsung EVO 860 500GB alongside the original SSD, removed the original 1TB HDD, and placed it in an external hard drive cabinet. When I told him the computer wasn't functioning anymore, he couldn't understand it and felt I was questioning his know-how and blaming him unfairly. I told him that it'd been a mistake to take the HDD out, as it was the home of several heavy applications, all of which were configured to run at startup. Before I relinquished the laptop back to him, I changed that configuration so that neither Dropbox, OneDrive, or Adobe Creative Cloud applications would run at startup.

    My technician, being in possession of my computer once again, couldn't understand what I'd been complaining about. The computer was working just fine! I tried, once again, to explain the thing about the applications on the HDD and reminded him I'd altered the configuration so as to facilitate booting. I asked him to simply remove the original SSD and to return the HDD to its original place. Instead of doing so, and without consulting me about his plans, he went ahead and purchased a better SSD. He explained that the original SSD was an M.2, so he bought a Kingston A200 SSD M.2 500GB and mounted it in place of the Samsung EVO 860 he’d asked me to buy. Instead of returning the original HDD to its place, he decided to go buy a better HDD, a Samsung EVO 870 SSD M.2 1TB. The original HDD he placed in the external hard drive cabinet.

    Of course it ended up with me paying for the new components and compensating him for his overtime.

    When my technician finally returned my laptop, its display was not working properly anymore. It flickers, flashes, goes dark, displays vertical lines, you name it. I've run several diagnostic tests, updated GPU drives and tried lots of other troubleshooting steps, all to no avail. I believe the problem is of a mechanical nature, probably a loose cable or something. My technician has personal problems and won’t return my messages. I’ve not been able to use my computer for over a month now.

    I’m hesitant to surrender my laptop to a new technician as it contains lots of personal and confidential information on both drives. If the problem is indeed of a mechanical nature, I could encrypt the two drives, but before I do so I must be sure as to whether my diagnose is correct. So I wonder, would you please take a look at this video — Lydia's Pavilion Flickering Display 720p - YouTube — and tell me what you think? Thank you in advance!

    Windows 10 Home
    20H2
    OS Build 19.042-928
    Windows Feature Experience Pack 120.2212.551.0
      My Computer


  2. Posts : 17,607
    Win 10 Home 10.0.19044.1706 (x64) [21H2]
       #2

    @lydiadx

    Yes, if "moving" the display does that, then it's a loose connection or even a bad cable.

    And yes... you need a new technician.

    And yes... you can encrypt your drives. Make sure you write down the password or key used to encrypt the drives.



    /edit

    Now that you "have" and external drive, you may want to move as much personal and confidential information to that external drive.
    This way, in the future, if you need to give the computer to a technician again, you can just keep the external drive at home.
      My Computer


  3. Posts : 56,050
    Multi-boot Windows 10/11 - RTM, RP, Beta, and Insider
       #3

    I sympathize with all you have gone thru, and it certainly sounds like your technician is less than A1.

    You say this toward the end of your post:

    I’m hesitant to surrender my laptop to a new technician as it contains lots of personal and confidential information on both drives.

    Was this an issue with your current technician? If not, why would it be with another technician?
      My Computers


  4. Posts : 3
    Windows 10
    Thread Starter
       #4

    Hi Ghot, and thank you for commenting! Yes, that's what I thought. However, there are some inconsistencies to the display's behavior pattern. Sometimes it'll behave as it's supposed to for up to an hour (so long as I don't touch the lid), and then, suddenly, without me touching anything (not even the keyboard or the mouse), it'll start misbehaving again. Is this kind of behavior consistent with the diagnosis?

    - - - Updated - - -

    Thank you, f14tomcat, for your sympathy! The explanation is simple: my technician is someone I've known for 15 years, and a good friend to boot. That notwithstanding, I was hesitant to surrender the laptop even to him.
      My Computer


  5. Posts : 17,607
    Win 10 Home 10.0.19044.1706 (x64) [21H2]
       #5

    lydiadx said:
    Hi Ghot, and thank you for commenting! Yes, that's what I thought. However, there are some inconsistencies to the display's behavior pattern. Sometimes it'll behave as it's supposed to for up to an hour (so long as I don't touch the lid), and then, suddenly, without me touching anything (not even the keyboard or the mouse), it'll start misbehaving again. Is this kind of behavior consistent with the diagnosis?


    Ofc, there may be other issues... but if moving the display causes what is shown in your video, there is definitely a problem with the connector or the ribbon cable.

    As for it happening when NOT moving the display or touching the keyboard... if could still be the cable. There might be a fan kicking on, that is enough to wiggle the cable.
      My Computer


  6. Posts : 56,050
    Multi-boot Windows 10/11 - RTM, RP, Beta, and Insider
       #6

    lydiadx said:
    Hi Ghot, and thank you for commenting! Yes, that's what I thought. However, there are some inconsistencies to the display's behavior pattern. Sometimes it'll behave as it's supposed to for up to an hour (so long as I don't touch the lid), and then, suddenly, without me touching anything (not even the keyboard or the mouse), it'll start misbehaving again. Is this kind of behavior consistent with the diagnosis?

    - - - Updated - - -

    Thank you, f14tomcat, for your sympathy! The explanation is simple: my technician is someone I've known for 15 years, and a good friend to boot. That notwithstanding, I was hesitant to surrender the laptop even to him.
    I suspected as much. No further explanation necessary.
      My Computers


  7. Posts : 3
    Windows 10
    Thread Starter
       #7

    I have several external drives, Ghot, and have had such for years. The thing is, all my files are stored in several cloud applications. I keep no files in my computers, only applications (and they are many). I've yet to find a way to block my cloud applications from unauthorized access without resorting to removing them from the system altogether. I have over 1TB worth of files on Dropbox alone.
      My Computer


  8. Posts : 17,607
    Win 10 Home 10.0.19044.1706 (x64) [21H2]
       #8

    lydiadx said:
    I have several external drives, Ghot, and have had such for years. The thing is, all my files are stored in several cloud applications. I keep no files in my computers, only applications (and they are many). I've yet to find a way to block my cloud applications from unauthorized access without resorting to removing them from the system altogether. I have over 1TB worth of files on Dropbox alone.


    Understood.
    Finding a trustworthy technician is hard.
    I would suggest that it might be time to start doing these little projects (like a bigger OS drive), by yourself.
    There are tons of step by step guides on youtube for disassembling laptops.
      My Computer


  9. Posts : 56,050
    Multi-boot Windows 10/11 - RTM, RP, Beta, and Insider
       #9

    And tons of people here handy with a screwdriver and advice.
      My Computers


  10. Posts : 1,336
    Windows 10 Pro 64-bit
       #10

    @lydiadx Let's see if I have this right:
    You wanted to upgrade the "original SSD 128GB with a corresponding one with greater capacity". As a result you purchased a recommended "Samsung EVO 860 500GB".
    --- He explained why he replaced the "original SSD was an M.2, so he bought a Kingston A200 SSD M.2 500GB" instead.
    --- He also decided "to go buy a better HDD, a Samsung EVO 870 SSD M.2 1TB.
    --- Plus he "removed the original 1TB HDD, and placed it in an external hard drive cabinet.

    It sounds like you presently have a Kingston A200 SSD M.2 500GB as your OS drive. Is that the case?
      My Computer


 

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