Keyboard typing incorrectly

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  1. Posts : 8
    Windows 10
       #1

    Keyboard typing incorrectly


    My friend has a Lenovo Laptop and is using windows 10. She just opened it one morning and couldn't sign in to windows. It is Windows 10 Home - Version 20H2
    There are several issues and I'm wondering if they are all related to the keyboard or is it possibly the version 20H2. I have read that the Feature Update me not be fully compatible wirh many hardware configurations
    1.Keyboard not working at all when signing in to windows. An ease of access icon has appeared bottom right of screen.
    2. All the desktop icons just disappeared
    3. I put new desktop icons and now they stay highlighted even when I click on the empty desk. They also formed highlighted groups that I can move together but I can't separate them.
    4. If I get the keyboard to work it gives me letters numbers and symbols randomly instead of what I type. Example password HKe75mw53 types out as hkE&%MW%$

    I managed to sign in to windows using pin numbers only by using the on screen keyboard. I can't type in passwords with letters and numbers even with the onscreen keyboard. Also the onscreen keyboard only works sometimes.
    The laptop keyboard doesn't work at all. I connected a wired keyboard and it operates randomly and only sometimes same as the onscreen keyboard.

    I ran a scannow and there were no issues.
    I ran a Norton security scan and no threats
    I have uninstalled the keyboard drivers and checked if they needed updates. There are 2 keyboard devices - HD keyboard device & Standard PS/2 keyboard
    I have tried turning numlock and capslock off and on. I also tried Alt + Spacebar
    Troubleshooter says "Text Services Framework is not running"
    Checked Windows Updates and they are up to date.
    Hoping someone can help me sort this out as I am starting to think a windows reinstall repair maybe the only answer.
      My Computer


  2. EOF
    Posts : 69
    Win7 Ultimate
       #2

    Do you tried to put an external usb keyboard and make a test?
      My Computer


  3. Posts : 8
    Windows 10
    Thread Starter
       #3

    Yes I did attach an external key board and I still had the same problems
      My Computer


  4. Posts : 24,531
    10 Home x64 (21H2) (10 Pro on 2nd pc)
       #4

    wireworkzzz said:
    ...If I get the keyboard to work it gives me letters numbers and symbols randomly instead of what I type. Example password HKe75mw53 types out as hkE&%MW%$
    That example is not random, that is what you would get if you held down the Shift key while you typed on a US layout keyboard..
      My Computers


  5. Posts : 12,415
    Win10 Version 21H2 Pro and Home, Win11 Pro
       #5

    Most Notebooks without the right-side number pay/key pad have an Fn plus another key to activate the key pad part of those keys with the numbers on the same color of the Fn. Need to check the user manual for that hardware setting. For the few times I need it on a 12" and 13" Notebook I picked up an inexpensive number pad that connects via Bluetooth.
      My Computers


  6. Posts : 8
    Windows 10
    Thread Starter
       #6

    I am a desktop user and not that familiar with notepads etc but this one is a laptop with a numeric pad
      My Computer


  7. EOF
    Posts : 69
    Win7 Ultimate
       #7

    I would disconnect the original keyboard from the mobo and connect a usb one to try.

    It looks like one of your shift key is sticking.
    And maybe more too...
      My Computer


  8. Posts : 1,144
    win10 home
       #8

    Run ---dxdiag---and see if there are any reports in the relevant pages.
    Perhaps look in Device Manager and Reliabilty History also.
      My Computer


  9. Posts : 1,408
    Windows 10 Pro
       #9

    Check your region and language settings
      My Computer


  10. Posts : 3,643
    Windows 11 Pro 64 Bit 21H2
       #10

    Berton said:
    Most Notebooks without the right-side number pay/key pad have an Fn plus another key to activate the key pad part of those keys with the numbers on the same color of the Fn.
    On a Lenovo, hold down the FN key and press the NumLk key to gain access to the full keyboard. As for issues with the USB keyboard, as stated, check your Region and Keyboard layout.

    If you successfully logged into laptop and you are missing icons on the desktop, Windows may have logged you into a Default Profile, if your User Profile became corrupted.
      My Computer


 

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