PC randomly resets all files.


  1. Posts : 8
    Windows 10
       #1

    PC randomly resets all files.


    Hi!
    My PC randomly started seeming off, so I signed in & out, it got stuck on a Preparing Windows screen.
    I restarted it, and it did the same thing, but this time booted in. Most apps were here, but every single file is gone. All my settings, files, account data, everything.

    What happened, and can I fix it?

    (V2004 Build 19041.867)
      My Computer


  2. Posts : 34,882
    Win 10 Pro (1903) (2nd PC is 21H2)
       #2

    Hi, it sounds as if you've been signed in with a temporary profile.
    Fix You've been signed in with a temporary profile in Windows 10

    Check your disk in case something bad is happening. E.g.
    Hard Disk Sentinel (SSD's too) - best instant appraisal right on its GUI. Trial. Portable version available.

    Are you using disk imaging routinely so you have a means of restoring your O/S and any imaged partition to a previous good state? E.g. Macrium Reflect (free). Then, if you can't fix this, restore a disk image.
      My Computers


  3. Posts : 8
    Windows 10
    Thread Starter
       #3

    dalchina said:
    Hi, it sounds as if you've been signed in with a temporary profile.
    Fix You've been signed in with a temporary profile in Windows 10

    Check your disk in case something bad is happening. E.g.
    Hard Disk Sentinel (SSD's too) - best instant appraisal right on its GUI. Trial. Portable version available.

    Are you using disk imaging routinely so you have a means of restoring your O/S and any imaged partition to a previous good state? E.g. Macrium Reflect (free). Then, if you can't fix this, restore a disk image.
    Tried, I think I am now on my normal account, but data erases on restart.
      My Computer


  4. Posts : 34,882
    Win 10 Pro (1903) (2nd PC is 21H2)
       #4

    Thank you for your reply. Note the tutorial is relatively technical so needs following exactly. You may find useful hints in the comments following. Yo may also try asking a question related to it by posting a comment there, with a link to this thread.

    First verify this is indeed the problem you're experiencing- or perhaps you could confirm this is so having followed the tutorial.



    You could restore your PC from an image you created before upgrading. (no reply to my question on this).

    Likewise, you still haven't checked your disk.

    I think I am now on my normal account,
    Try pasting
    %userprofile%
    into your file explorer address bar or open a command prompt and type
    echo %userprofile%

    Is this what you expect?

    From there, if you open, say, Desktop or Documents, do you see your data?

    but data erases on restart.
    What exactly does this mean? Is it deleted?

    Perform the checks above when this happens. Are the results different?
      My Computers


 

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