Dell Precision 7730 Freezes when waking up from sleep after updates


  1. Posts : 4
    Windows 10
       #1

    Dell Precision 7730 Freezes when waking up from sleep after updates


    Hi all, I have a Dell Precision 7730 laptop with build 19041.867 which installed updates earlier today, and everything seemed fine up until I put the laptop in sleep mode. When I opened it back up and woke it back up half an hour later, the screen never came on and the keyboard was unresponsive(the back lighting still worked when I pushed a key). The only way to get it to work was to hard-shutdown and turn back on. This has been happening every single time today. I checked Event Viewer and it has not been reporting anything obvious as to why this is happening. I have noticed that every time I started the laptop today that it has been stating these:
    "The driver \Driver\WudfRd failed to load for the device ACPI\INT3400\2&daba3ff&0."(and USB\VID_0A5C&PID_5832&MI_01\6&528937a&0&0001.)

    "A service was installed in the system.

    Service Name: PCDSRVC{265AE4C0-6837E1AD-06040000}_0 - PCDR Kernel Mode Service Helper Driver
    Service File Name: c:\program files\dell\supportassistagent\pcdr\supportassist\6.0.7240.285\pcdsrvc_x64.pkms
    Service Type: kernel mode driver
    Service Start Type: demand start
    Service Account: "

    "A service was installed in the system.

    Service Name: Nal Service
    Service File Name: C:\WINDOWS\system32\Drivers\iqvw64e.sys
    Service Type: kernel mode driver
    Service Start Type: demand start
    Service Account: "

    "A service was installed in the system.

    Service Name: MpKsl69046f4f
    Service File Name: C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{8AD32359-FFDF-4B52-9D12-B97478AE013A}\MpKslDrv.sys
    Service Type: kernel mode driver
    Service Start Type: demand start
    Service Account: "

    Here is a picture of the updates that were installed:
    Dell Precision 7730 Freezes when waking up from sleep after updates-updatesdone.png
      My Computer


  2. Posts : 366
    Windows 10 Pro x64
       #2

    Open Control Panel and find the device manager. Open that and see if there is an exclamation point next to any of the devices. If there is, this will be the device that it could not load the driver for. Find out which device it is, and check for a updated driver.

    It sounds like it may be a video driver issue. What video hardware does that machine use? Im assuming its a Quadro card, either an M or P series.
      My Computers


  3. Posts : 4
    Windows 10
    Thread Starter
       #3

    ArazelEternal said:
    Open Control Panel and find the device manager. Open that and see if there is an exclamation point next to any of the devices. If there is, this will be the device that it could not load the driver for. Find out which device it is, and check for a updated driver.

    It sounds like it may be a video driver issue. What video hardware does that machine use? Im assuming its a Quadro card, either an M or P series.
    I looked in the Device Manager and nothing showed an exclamation point next to it. The laptop has a Radeon Pro WX 4150 graphics card in it.
    Here is a list of optional updates in Windows Update. Should I install one of these?
    Dell Precision 7730 Freezes when waking up from sleep after updates-optionalupdates.png
      My Computer


  4. Posts : 366
    Windows 10 Pro x64
       #4

    Rodj said:
    I looked in the Device Manager and nothing showed an exclamation point next to it. The laptop has a Radeon Pro WX 4150 graphics card in it.
    Here is a list of optional updates in Windows Update. Should I install one of these?
    Dell Precision 7730 Freezes when waking up from sleep after updates-optionalupdates.png
    Its hard to know which driver to install since we dont know what device the driver is for that wont load.

    It looks like Windows is suggesting a BIOS update there, the Dell Firmware. I dont know if I would install that one. Go to Dell's website and look for a new BIOS update for your model. Install it if there is one. I have a Precision 3520. Updating the BIOS on these is pretty fool proof. Just make sure the system is plugged in when you do it.

    After that, I would download IOBit Driver Booster and let it update all your drivers. I use the pro version on my system and it has always worked very well for me.

    ----------------UPDATE-------------

    Do you use Dell Command Update on your system? If you dont, I recommend it. It will help keep your drivers and BIOS updated. You can set it to check for updates weekly, monthly, or even daily if desired. I have it check weekly.

    Also, if you decide to run the driver booster, post a screenshot of the suggested updates before you do so. Id be interested to see what it wants to update.
      My Computers


  5. Posts : 4
    Windows 10
    Thread Starter
       #5

    ArazelEternal said:
    Its hard to know which driver to install since we dont know what device the driver is for that wont load.

    It looks like Windows is suggesting a BIOS update there, the Dell Firmware. I dont know if I would install that one. Go to Dell's website and look for a new BIOS update for your model. Install it if there is one. I have a Precision 3520. Updating the BIOS on these is pretty fool proof. Just make sure the system is plugged in when you do it.

    After that, I would download IOBit Driver Booster and let it update all your drivers. I use the pro version on my system and it has always worked very well for me.

    ----------------UPDATE-------------

    Do you use Dell Command Update on your system? If you dont, I recommend it. It will help keep your drivers and BIOS updated. You can set it to check for updates weekly, monthly, or even daily if desired. I have it check weekly.

    Also, if you decide to run the driver booster, post a screenshot of the suggested updates before you do so. Id be interested to see what it wants to update.
    After doing the updates Dell recommended on their website, the issue is fixed now. I do have Command Update but for some reason after Windows updated, it kept telling me there were no updates despite it telling me there was updates last week that were the ones listed on the website.
    Here is a image from Driver Booster:Dell Precision 7730 Freezes when waking up from sleep after updates-availableupdates.png
    Most of the ones that aren't visible in the image for some reason say 7/18/1968.
      My Computer


  6. Posts : 366
    Windows 10 Pro x64
       #6

    Glad the issues are fixed. I would update all those drivers that it recommends. Keeping drivers updated and keeping the BIOS up to date is one of the best ways to keep your system performing at its best.

    Please leave some reputation if you found my advice helpful. Thank you.
      My Computers


 

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