1. Posts : 623
    Windows 10 Pro 19042 x64

    NTDLL.DLL error

    Hello,Recently I tried to run "Video to Video Converter" program, it gave error notices (2) as on attached screenshot.This program worked always nicely, no problems.Tried to reboot - same results.Reinstalled the program - same results.Ran sfc scan - everything clean.
    Something else to do ?Answers will be appreciated.ThanksMotimProgram version 10 pro, winver 19041.264 x 64
    Attached Thumbnails Attached Thumbnails NTDLL.DLL error-dll-errors.jpg  
      My Computer

  2. Posts : 1,613
    win10 home

    The error---ntdll.dll---indicates file corruption or missing files.
    Run---sfc /scannow---followed by---dism /online /cleanup-image /restorehealth---which hopefully may repair the files.
    If it doesn't,then a clean install could be the appropriate solution.
    Have you checked ---Reliability History--- and ---dxdiag--- for any entries relevant to the problem?
      My Computer

  3. Posts : 2,935
    Windows 10 Home x64

    SFC depends on dism so you must run dism before sfc.
      My Computer

  4. EOF
    Posts : 85
    Win7 Ultimate

    I suggest also to do the SFC scan but also to check what is logged in windows event logger too.

    Maybe you can see the problem logged tehre.

    Press Windows+R to open the Run dialog, enter eventvwr (or eventvwr. msc) and hit OK.

    My best regards.
      My Computer

  5. Posts : 1,613
    win10 home

    sfc restores from a cached copy found in the Windows folder and does not require Internet access.If sfc does not fix the problem,then dism is used to fix image corruption,from a Windows update source,requiring Internet access.
    sfc can then be used again to confirm dism was successful in repairing the component store.
    Win 10 built-in tools can sometimes be used to supplement each other,rarely in a complementary role.
      My Computer


  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 17:06.
Find Us

Windows 10 Forums