Windows Freeze - Spooler Subsystem App?


  1. Posts : 10
    Win 10 64bit
       #1

    Windows Freeze - Spooler Subsystem App?


    Hello,

    Company provided a laptop to use. Works fine except for the occasional freezes that happens a few times a day, and about once every 2 days it freezes so hard I'd need to do a hard restart because even ctrl-alt-del wouldn't work.

    The windows 10 reliability monitor always shows the culprit as the Spooler Subsystem App.

    I've never experience such a consistent and hard freezes from a printer subsystem before lol... help?

    Will installing printer drivers work? This is on a company vpn so it's connected to different printers of different makes at different locations... is that contributing to the problem? So do I have to install drivers for all the different printers?

    Windows 10 pro 1909
    Build 18363.1198

    From reliability monitor:

    Description
    Faulting Application Path: C:\Windows\System32\spoolsv.exe


    Problem signature
    Problem Event Name: BEX64
    Application Name: spoolsv.exe
    Application Version: 10.0.18362.900
    Application Timestamp: d44175be
    Fault Module Name: LMADTPLANG.DLL
    Fault Module Version: 13.1.14.0
    Fault Module Timestamp: 51f8bcb7
    Exception Offset: 000000000017aa04
    Exception Code: c000000d
    Exception Data: 0000000000000000
    OS Version: 10.0.18363.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: dad6
    Additional Information 2: dad6670597abde1be136ab1c464983d8
    Additional Information 3: 3cb3
    Additional Information 4: 3cb352fbbf59c04acd5f5920c739b087



    Do let me know what else you need

    - - - Updated - - -

    Just happened again. This time, while browsing this site funnily enough. Just clicked on a link and the whole pc froze.

    DescriptionFaulting Application Path: C:\Windows\System32\spoolsv.exe

    Problem signature
    Problem Event Name: BEX64
    Application Name: spoolsv.exe
    Application Version: 10.0.18362.900
    Application Timestamp: d44175be
    Fault Module Name: LMADTPLANG.DLL
    Fault Module Version: 13.1.14.0
    Fault Module Timestamp: 51f8bcb7
    Exception Offset: 000000000017aa04
    Exception Code: c000000d
    Exception Data: 0000000000000000
    OS Version: 10.0.18363.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: dad6
    Additional Information 2: dad6670597abde1be136ab1c464983d8
    Additional Information 3: 3cb3
    Additional Information 4: 3cb352fbbf59c04acd5f5920c739b087
      My Computer


  2. Posts : 26,984
    Windows 10 (Pro and Insider Pro)
       #2

    Delete that printer from your "Printers and devices". If you need it, reinstall the drivers again

    There are also some more detailed instructions dated to even before 2010 about that..

    Print Spooler service crashing

    In short: You can delete that printers from Registry, and restart spooler service. Both locations are in the Thread above
      My Computers


  3. Posts : 10
    Win 10 64bit
    Thread Starter
       #3

    The DLL file seems to be different though

    My fault module is LMADTPLANG.DLL
    That thread's fault module is
    C:\Windows\SYSTEM32\ntdll.dll

    I follow the same instructions?

    Also, when he says "
    Remove the print driver from there.", he mean to just remove the whole 'Microsoft enhanced Point and Print compatibility driver' registry, or remove the physical file based on the InfPath location?
      My Computer


  4. Posts : 10
    Win 10 64bit
    Thread Starter
       #4

    nope still not working even after removing the registries
      My Computer


 

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