Windows Freeze - Spooler Subsystem App?  

Hello,

Company provided a laptop to use. Works fine except for the occasional freezes that happens a few times a day, and about once every 2 days it freezes so hard I'd need to do a hard restart because even ctrl-alt-del wouldn't work.

The windows 10 reliability monitor always shows the culprit as the Spooler Subsystem App.

I've never experience such a consistent and hard freezes from a printer subsystem before lol... help?

Will installing printer drivers work? This is on a company vpn so it's connected to different printers of different makes at different locations... is that contributing to the problem? So do I have to install drivers for all the different printers?

Windows 10 pro 1909
Build 18363.1198

From reliability monitor:

Description
Faulting Application Path: C:\Windows\System32\spoolsv.exe


Problem signature
Problem Event Name: BEX64
Application Name: spoolsv.exe
Application Version: 10.0.18362.900
Application Timestamp: d44175be
Fault Module Name: LMADTPLANG.DLL
Fault Module Version: 13.1.14.0
Fault Module Timestamp: 51f8bcb7
Exception Offset: 000000000017aa04
Exception Code: c000000d
Exception Data: 0000000000000000
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033
Additional Information 1: dad6
Additional Information 2: dad6670597abde1be136ab1c464983d8
Additional Information 3: 3cb3
Additional Information 4: 3cb352fbbf59c04acd5f5920c739b087



Do let me know what else you need

- - - Updated - - -

Just happened again. This time, while browsing this site funnily enough. Just clicked on a link and the whole pc froze.

DescriptionFaulting Application Path: C:\Windows\System32\spoolsv.exe

Problem signature
Problem Event Name: BEX64
Application Name: spoolsv.exe
Application Version: 10.0.18362.900
Application Timestamp: d44175be
Fault Module Name: LMADTPLANG.DLL
Fault Module Version: 13.1.14.0
Fault Module Timestamp: 51f8bcb7
Exception Offset: 000000000017aa04
Exception Code: c000000d
Exception Data: 0000000000000000
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033
Additional Information 1: dad6
Additional Information 2: dad6670597abde1be136ab1c464983d8
Additional Information 3: 3cb3
Additional Information 4: 3cb352fbbf59c04acd5f5920c739b087

The DLL file seems to be different though

My fault module is LMADTPLANG.DLL
That thread's fault module is C:\Windows\SYSTEM32\ntdll.dll

I follow the same instructions?

Also, when he says "Remove the print driver from there.", he mean to just remove the whole 'Microsoft enhanced Point and Print compatibility driver' registry, or remove the physical file based on the InfPath location?

nope still not working even after removing the registries