Win update or using Bitlocker caused desktop/ folders to be messed up?


  1. Posts : 33
    Win10 Pro
       #1

    Win update or using Bitlocker caused desktop/ folders to be messed up?


    Asus Zenbook UX305 Win 10 pro - I have an SSD drive that is partitioned C: Drive system and progams and D:drive data. On 14th March I was informed that "Feature update to Windows 10, version 20H2" was correctly installed. Current Version now: 20H2 19042.867. MS has also recently suggested that I use Bitlocker to encrypt my data drive. When all this was done and my PC restarted none of my icons were on my desktop and there was the message "D users desktop was not accessible location could not be found". I logged into D drive using my Bitlocker password and thinking it must be the Bitlocker causing the problems, I decided to unlock it and the drive is now unencrypted. But although my D:\Users folder shows on Quick Access and Libraries it is not when I check Drive D properties on this PC. I managed to move the desktop back to D:\Users but in the process several shortcuts of programs and games that I have installed no longer function and I have had to reinstall. What I am concerned about - is this mess due to the 20H2 update or was it Bitlocker or recent driver update? I am also getting a message on updates " Error accounted - A current driver on your PC may be better than the driver we're trying to install. We'll keep trying to install." Also a message " 2021-03 Cumulative Update for Windows 10 Version 20H2 for x64-based Systems (KB5001567)" and that " Intel Corporation - Display - 26.20.100.7325 (4)" was installed on 17th March there are several mentions of this driver sometimes with (2) sometimes with (3) and the one I have copied here with (4) - so could this be the problem? Any help would be appreciated. I have backups but would prefer not to have to reinstall. When I go to system restore the only two restore points are " windows installer modules" one installed on 14th and the other on 16th March. I hope this all makes sense to someone out there!
      My Computers


  2. Posts : 35,531
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #2

    Just considering this, which should be independent of your bitlocker issue:

    I am also getting a message on updates " Error accounted - A current driver on your PC may be better than the driver we're trying to install. We'll keep trying to install."
    - which driver is it?
    Hopefully your Update History (drivers at the bottom) will tell you.

    There are several tutorials related to blocking driver updates if the update is not appropriate and the relevant driver is functioning presently.

    E.g.
    Prevent Windows Update from Updating Specific Device Driver
    affects 1 device

    Enable or Disable Driver Updates in Windows Update in Windows 10
    Turn On or Off Device Driver Automatic Installation in Windows 10
    - affect all
      My Computers


  3. Posts : 33
    Win10 Pro
    Thread Starter
       #3

    Win updates, using Bitlocker messing up desktop /folders?


    Thanks for suggestions. I did include the recent driver updates 'Intel Corporation - Display - 26.20.100.7325" in my long narrative! it seems to have been installed several times - I may check with Intel if any problem with latest win10 update.
      My Computers


 

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