File explorer problems

  1. Posts : 11
    Windows 10 pro 64 (Version 2400 Built 19042.867)

    File explorer problems

    File explorer is no longer working properly. It has always been fine on this PC until latest update [March 9, 2021—KB5000802 (OS Builds 19041.867 and 19042.867)] or [KB4589212: Intel microcode updates for Windows 10, version 2004 and 20H2, and Windows Server, version 2004 and 20H2].

    What happens is file explorer hangs - thumbnails are not displayed. Same problem within office 365 programs (browse windows) ending up crashing the programs.

    This makes the computer virtually unusable.

    I did a SFC/ scannow but no issues were found.

    Is there any way to fix this?

    thanks in advance!

    Edition Windows 10 Pro
    Version 20H2
    Installed on ‎14/‎08/‎2020
    OS build 19042.867
    Experience Windows Feature Experience Pack 120.2212.551.0
      My Computer

  2. Posts : 565
    Windows 10 Professional 64-bit

    Maybe a faulty update. WUs usually create restore points so can you restore back to how it was before?
    It will mean that MS pushes the updates back onto your machine but next time it may install correctly.

    Another possibility - Are all your drivers up-to-date, including graphics drivers?
      My Computers

  3. Posts : 42,889
    Win 10 Pro (22H2) (2nd PC is 22H2)

    You might check to see if you got the associated SSU (see thread below). On another recent thread, different update, the user found the SSU hadn't been delivered. Uninstalled it, reinstalled, solved.

    KB5000802 CU Windows 10 v2004 build 19041.867 and v20H2 19042.867

    Also see comments following for any similar experiences.
      My Computers


  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 13:59.
Find Us

Windows 10 Forums