Laptop Battery dead

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  1. Posts : 191
    Windows 10
       #1

    Laptop Battery dead


    Hi

    Windows 10

    A 2 fold question. I have an HP Omen Laptop and for some time now that battery refuses to charge. For long time though the computer recognized that there was a battery as it always said it had 92% charge remaining but it would not charge.

    So first question is is there some setting I may have accidently bumped that would turn off charging ability?

    Second part is unfortunately even though it had 92% charge apparently my power adapter was not fully seated one day and I didn't notice that it was running on battery power until the laptop just shut off one day no warnings or anything about battery power levels.

    Then recently I started to get this windows blue screen saying there was some error and needed to restart. I searched the error code and they suggested doing a Windows Memory diagnostic check and it also did indicate that power supplies could be a cause of the issue.

    So I went ahead and checked using the WDT and if returned that there was some hardware issues and to contact the manufacturer.

    But not going to go that route as would probably just replace the system if I had to.

    But my second question is this. If it is the dead battery causing these blue screens like the article mention could be a potential cause is there a way to get windows to ignore the fact that the battery is dead especially since I use a power supply 99.9% of the time.

    The battery on this laptop is internal (Didn't realize that when I bought the system) so can't easily change it short of pulling the back off. But is there a way to get windows to ignore the state of the batter?

    Thanks
    Dave
      My Computer


  2. Posts : 16,894
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #2

    Dave,

    I suggest you get hold of the servicing manual for your model then remove the battery.

    Then assess any remaining symptoms.

    Denis
      My Computer


  3. Posts : 191
    Windows 10
    Thread Starter
       #3

    Try3 said:
    Dave,

    I suggest you get hold of the servicing manual for your model then remove the battery.

    Then assess any remaining symptoms.

    Denis
    I know how to do that without the manual but is a pain taking the backing off and on with those small screws so reason I asked if there was a way to get windows to ignore the issue without the need to take the back off and such.
      My Computer


  4. Posts : 1,621
    Windows 10 Home
       #4

    "...Second part is unfortunately even though it had 92% charge apparently my power adapter was not fully seated one day and I didn't notice that it was running on battery power until the laptop just shut off one day no warnings or anything about battery power levels..."

    Going forward, download either batterybar or battery monitor. I have batterbar just above my bottom taskbar. Blue color = laptop battery being charged. Black color = battery fully charged. Green = no ac going to ac adapter or ac adapter not charging battery. Because my displays remain just above the tiny batter bar, I instantly get "told" if my battery is not being charged.
      My Computer


  5. Posts : 16,894
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #5

    Dave,

    I do not believe that there is any method for getting Windows to ignore the existence of a connected battery.

    Once it is physically disconnected, you can assess those other symptoms without any concern that the battery is causing them.

    You could usefully run a battery report beforehand to get a report on the battery condition [Last full charge / Design charge] to see if the battery itself is exhausted.
    The 92% reading just means 92% of what it is capable of charging to nowadays and bears on relation to its design charge.
    Code:
    PowerCfg /batteryreport /output D:\Desktop\BatteryReport.html /Duration 1
    Choose your own output folder

    Denis
      My Computer


  6. Posts : 1,621
    Windows 10 Home
       #6

    Was the laptop battery recharged to its 92% level? If yes, yay! I take it this laptop is outside of it warranty period? Try3 is just one of the top guns in here, I an intermediate will listen in and learn, because my Chromebook is the same way -- no easy way to access its internal battery. I just added the extension BatteryInfo to my Chromebook, it gives a power left percentage in an always visible tiny square. BatteryBar and Battery Monitor are for Windows.
      My Computer


  7. Posts : 191
    Windows 10
    Thread Starter
       #7

    RolandJS said:
    "...Second part is unfortunately even though it had 92% charge apparently my power adapter was not fully seated one day and I didn't notice that it was running on battery power until the laptop just shut off one day no warnings or anything about battery power levels..."

    Going forward, download either batterybar or battery monitor. I have batterbar just above my bottom taskbar. Blue color = laptop battery being charged. Black color = battery fully charged. Green = no ac going to ac adapter or ac adapter not charging battery. Because my displays remain just above the tiny batter bar, I instantly get "told" if my battery is not being charged.
    I installed batbar and it is showing a black battery icon in my taskbar with A/C inside. If I point at it I get the following pop up which hasn't changed since I took it few minutes ago still says calculating

    Laptop Battery dead-2021-03-08_08h06_07.png
      My Computer


  8. Posts : 1,621
    Windows 10 Home
       #8

    Thanks for the update Dave! I will look into my Windows 7 laptop's batterybarPro and see if my copy is similarly in error. I been using the Green-Blue-Black display as a rough "Norad" much more than the numbers, so again I thank you for the heads-up! I wonder if Battery Monitor is more accurate.
      My Computer


  9. Posts : 191
    Windows 10
    Thread Starter
       #9

    RolandJS said:
    Was the laptop battery recharged to its 92% level? If yes, yay! I take it this laptop is outside of it warranty period? Dave and Try3 are just two of the top guns in here, I an intermediate will listen in and learn, because my Chromebook is the same way -- no easy way to access its internal battery. I just added the extension BatteryInfo to my Chromebook, it gives a power left percentage in an always visible tiny square. BatteryBar and Battery Monitor are for Windows.
    It was at 92% for long time but I knew there was an issue as I unplug the laptop at night so no risk of lighting strikes (Yeah lost system to lightening reason I unplug) and I use to just shut down and unplug and let the battery take care of the shut down but one night I unplugged it and the laptop just shut down right away. Happened a couple times so knew there was an issue going on with the battery no longer powering the laptop.

    So it sat at 92% for long time being I always using the A/C adapter, but one day it wasn't fully seated and it drained the battery and it's still dead in fact the Bios is also effected as it keeps advising me when I boot up
      My Computer


  10. Posts : 16,894
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #10

    I have to remove 16 screws to remove my battery. I would definitely do it in your position because it would be the only way of deciding whether my computer itself had a problem or not.

    Denis
      My Computer


 

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