Can't create a new folder Win10

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  1. Posts : 21,421
    19044.1586 - 21H2 Pro x64
       #11

    mate, please update your PC info https://www.tenforums.com/profile.php?do=extra to include as much information as possible about your system, including windows version # from "winver" command so we may better help you. Thanks
      My Computer


  2. Posts : 21,421
    19044.1586 - 21H2 Pro x64
       #12

    @stub mate, did this issue start after a specific Windows update or any event you recall or always been there on this PC?
      My Computer


  3. Posts : 157
    Win10 v20H2 Build 19042.804
    Thread Starter
       #13

    Hi Steve,

    Sorry for the delayed response. I got suddenly flooded with a string of problems to resolve. Some were windows related. here is the result of my sfc and dism powershell commands...

    sfc completed 100% successfully. Windows Resource Protection found some corrupt files and successfully repaired them. Do you need to see the log? It's quite lengthy. Or are you simply happy to hear the system is repaired?

    dism restored operation completed successfully.

    I will try to complete that information as best I can after this.

    I had this machine approx 3.5yrs. This was my first time with Windows 10 since Windows 2. I would say this not being able to create a new folder started happening approx 1.5 years ago. But it's been getting worse. It was about the time I thought I caught a virus, But somebody investigated and gave me their opinion that in their opinion I dodged the bullet. Which I believed also. However I've been having problems again but this time with the ALPS driver. I looked it up in Windows, but it wasn't very helpful apart from a Danish women mentioning how to disable the driver. I followed her example and disabled (not deleted) the driver. When I rebooted I couldn't login with my pin, and I cannot reset my pin either. This is all new stuff happened in the last couple of days. The Accounts, Sign In options don't display since I disabled the driver. I haven't yet tried to re-enable the driver.

    rgds
    stu
      My Computer


  4. Posts : 56,792
    Multi-boot Windows 10/11 - RTM, RP, Beta, and Insider
       #14

    Stub, seems you have multiple issues that are generating more issues and it's getting rather muddied. You followed and tried various hit and miss solutions and still after 1 1/2 years can't create a folder, among other problems.

    If you can get signed on in any manner, I would strongly suggest an In-Place Repair of your machine. You won't lose any data or apps, just get a fresh copy of Windows 10 installed. It can cure a host of ills.

    Repair Install Windows 10 with an In-place Upgrade
      My Computers


  5. Posts : 7,607
    Windows 10 Home 20H2
       #15

    Right-click on the Start button --> Windows PowerShell.
    Run the following command to create a new folder.

    MD "C:\A new folder"
      My Computer


  6. Posts : 157
    Win10 v20H2 Build 19042.804
    Thread Starter
       #16

    f14tomcat said:
    Stub, seems you have multiple issues that are generating more issues and it's getting rather muddied. You followed and tried various hit and miss solutions and still after 1 1/2 years can't create a folder, among other problems.

    If you can get signed on in any manner, I would strongly suggest an In-Place Repair of your machine. You won't lose any data or apps, just get a fresh copy of Windows 10 installed. It can cure a host of ills.

    Repair Install Windows 10 with an In-place Upgrade

    I'm open to this solution. It sounds like it should do the trick :)
      My Computer


  7. Posts : 56,792
    Multi-boot Windows 10/11 - RTM, RP, Beta, and Insider
       #17

    stub said:
    I'm open to this solution. It sounds like it should do the trick :)
    Yell if you need any help.
      My Computers


  8. Posts : 157
    Win10 v20H2 Build 19042.804
    Thread Starter
       #18

    Well. to start with I could download MediaControlTool20h2.exe. But whenever I ran it to download the windows.iso, it failed just before starting the download. With Error Code: 0x80080005-0x90018. So I went looking for help at Microsoft. Which was not a great decision. Using my browser because I'm on the other side of the world to Microsoft. After getting past their Robot, I eventually got to chat with a real person. So first 20-30 minutes wasted. Then I wasted another maybe 2-3hrs chatting with up to 3 or 4 different people, at least one for less than 3 seconds. We figured out that some program/app was running which would not allow me to run the CMD shell because it was in use. Eventually the last person had a great idea for him to look at my machine remotely. BAD MOVE. I had got to the stage of removing almost everything that ran at startup, from chats with various support personnel. One of the first thing he did was to try to reboot the machine, which although it worked, was a disaster. No network, nothing working. It took me about another 40 minutes to decide I needed to recover my machine with a normal boot. Which I did. Phew! Almost back to normal, with a little tweaking. So I decided I should try to download the Windows.iso, which up until now would not download. Which to my surprise started to download. At 2% my last support person was back on the chat after being disconnected for about 30 minutes when the computer rebooted. I said "DONT DO ANYTHING" because I'm downloading Windows.iso. He said he understood and said he had a direct link to that file which would be a lot faster than the normal download. So I stopped my download and started downloading from that link. Started fine, and was quicker. But shortly after 2% it stopped. And nothing I could do to get it started again. So had to start the original (slow) download again, and went to bed. My disk is 80% empty. So plenty of space.

    The bottom line is I am able to download the file. But I cannot find it on my hard disk. So still unable to burn the .iso And I think I'm going to have to download it AGAIN This really is turning into an epic saga. Which I just have to get thru.

    One good thing seems to have happened though. Which surprised me. I seem to be running on my last backup. I've no idea really. I didn't do it intentionally. Because my problem with resetting my PIN number seems to have returned to normal. I was able to reset my PIN, which I wasn't able to do before. This problem only appeared when I tried to remove the ALPS driver, so I'm guessing the ALPS driver is still going to be a problem because it's not listed in my device drivers, and I believe this to be malware. Which I'm guessing will not be removed by the a Wndows10 Refresh because I don't want to lose all my current settings. So this problem is likely to still be around after I've refreshed my Windows. Hopefully in the next 24 hours.
    Last edited by stub; 04 Mar 2021 at 23:22.
      My Computer


  9. Posts : 1,604
    Win 10 home 20H2 19042.1110
       #19

    You have a desktop computer.... is this a software program that was on a laptop that you backed up from a previous computer and then added to this computer?
      My Computers


  10. Posts : 157
    Win10 v20H2 Build 19042.804
    Thread Starter
       #20

    I'm not 100% sure. But I believe I installed ALPS on the desktop because I was told I needed it for some reason. But it could have been on my exterior drive at some point.

    - - - Updated - - -

    OK. I tried to reinstall Win10, keeping my data and apps. It failed at 80% complete with the error....

    We couldn't install Windows 10
    We set your PC back to the way it was right before you started installing Windows 10.

    0x80070780-0x2000C
    The workstation failed in SAFE_OS phase with an error during APPLY_IMAGE option

    I was getting my hopes up about this fix. Everything was going good until 80%. No I'm totally dejected
      My Computer


 

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