Can't create a new folder Win10

Stub, seems you have multiple issues that are generating more issues and it's getting rather muddied. You followed and tried various hit and miss solutions and still after 1 1/2 years can't create a folder, among other problems.

If you can get signed on in any manner, I would strongly suggest an In-Place Repair of your machine. You won't lose any data or apps, just get a fresh copy of Windows 10 installed. It can cure a host of ills.

Repair Install Windows 10 with an In-place Upgrade

stub said:

I'm open to this solution. It sounds like it should do the trick :)

Yell if you need any help.

Well. to start with I could download MediaControlTool20h2.exe. But whenever I ran it to download the windows.iso, it failed just before starting the download. With Error Code: 0x80080005-0x90018. So I went looking for help at Microsoft. Which was not a great decision. Using my browser because I'm on the other side of the world to Microsoft. After getting past their Robot, I eventually got to chat with a real person. So first 20-30 minutes wasted. Then I wasted another maybe 2-3hrs chatting with up to 3 or 4 different people, at least one for less than 3 seconds. We figured out that some program/app was running which would not allow me to run the CMD shell because it was in use. Eventually the last person had a great idea for him to look at my machine remotely. BAD MOVE. I had got to the stage of removing almost everything that ran at startup, from chats with various support personnel. One of the first thing he did was to try to reboot the machine, which although it worked, was a disaster. No network, nothing working. It took me about another 40 minutes to decide I needed to recover my machine with a normal boot. Which I did. Phew! Almost back to normal, with a little tweaking. So I decided I should try to download the Windows.iso, which up until now would not download. Which to my surprise started to download. At 2% my last support person was back on the chat after being disconnected for about 30 minutes when the computer rebooted. I said "DONT DO ANYTHING" because I'm downloading Windows.iso. He said he understood and said he had a direct link to that file which would be a lot faster than the normal download. So I stopped my download and started downloading from that link. Started fine, and was quicker. But shortly after 2% it stopped. And nothing I could do to get it started again. So had to start the original (slow) download again, and went to bed. My disk is 80% empty. So plenty of space.

The bottom line is I am able to download the file. But I cannot find it on my hard disk. So still unable to burn the .iso And I think I'm going to have to download it AGAIN This really is turning into an epic saga. Which I just have to get thru.

One good thing seems to have happened though. Which surprised me. I seem to be running on my last backup. I've no idea really. I didn't do it intentionally. Because my problem with resetting my PIN number seems to have returned to normal. I was able to reset my PIN, which I wasn't able to do before. This problem only appeared when I tried to remove the ALPS driver, so I'm guessing the ALPS driver is still going to be a problem because it's not listed in my device drivers, and I believe this to be malware. Which I'm guessing will not be removed by the a Wndows10 Refresh because I don't want to lose all my current settings. So this problem is likely to still be around after I've refreshed my Windows. Hopefully in the next 24 hours.