Click on Power/Sleep but it goes to Lock screen instead

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  1. Posts : 38
    10
       #1

    Click on Power/Sleep but it goes to Lock screen instead


    Win 10 ver 2004. It seems like it is trying to go to sleep because it goes to a black screen for about 10 seconds, then goes to the lock screen. (If on the other hand I click the Username/Lock it goes immediately to the lock screen, so I think it is trying to sleep and unable to.) I've tried disabling Hybrid Sleep, updated drivers, Ran powercfg -requests (showed None). Any ideas? Thanks
      My Computer


  2. Posts : 21,421
    19044.1586 - 21H2 Pro x64
       #2

    Hello Vincenzo ,
    Is your BIOS fairly current too. You said all drivers are up to date from PC manufacturer website including video driver. Does Ctrl-alt-del -> Power icon -> sleep work?
      My Computer


  3. Posts : 38
    10
    Thread Starter
       #3

    ctl-alt-del / power icon/sleep goes to lock screen too.

    Re: BIOS I did a firmware update from the manufacturer, HP. That should update the BIOS right? It was a 3 or 4 minute process before Windows loaded.

    I've also disabled Quick Startup.

    I'll go back to the HP site and check the bios again. It's a friend's computer, I am logging in remotely.

    Thanks
      My Computer


  4. Posts : 21,421
    19044.1586 - 21H2 Pro x64
       #4

    I'm not sure you can put it to sleep remotely. How would you wake it up then?
      My Computer


  5. Posts : 21,421
    19044.1586 - 21H2 Pro x64
       #5

    Are you not able to have someone sit in front of the PC and try and put it to sleep directly (non-remote)?
      My Computer


  6. Posts : 21,421
    19044.1586 - 21H2 Pro x64
       #6

    Please post the output of "powercfg /a" when run on the remote PC.
      My Computer


  7. Posts : 21,421
    19044.1586 - 21H2 Pro x64
       #7

    Post full version of Windows 10 from "winver" command please.
      My Computer


  8. Posts : 21,421
    19044.1586 - 21H2 Pro x64
       #8

    Here is a very powerful little utility I use: NirCmd - Windows command line tool

    If you unzip nircmd to a folder and run "nircmd standby" from that folder via powershell, the PC should sleep - do this as a test if you like on your local PC, then the remote PC. I've used this and other NirSoft products over the years and trust them all
      My Computer


  9. Posts : 21,421
    19044.1586 - 21H2 Pro x64
       #9

    "nircmd standby" will at least prove the PC is capable of sleeping
      My Computer


  10. Posts : 21,421
    19044.1586 - 21H2 Pro x64
       #10

    Vincenzo said:
    ctl-alt-del / power icon/sleep goes to lock screen too.

    Re: BIOS I did a firmware update from the manufacturer, HP. That should update the BIOS right? It was a 3 or 4 minute process before Windows loaded.

    I've also disabled Quick Startup.

    I'll go back to the HP site and check the bios again. It's a friend's computer, I am logging in remotely.

    Thanks
    Run "msinfo32" and see if the BIOS version there corresponds to the BIOS version on the HP site.
      My Computer


 

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