Dell Splash Screen

Hello everyone

The issue I'm encountering is quite annoying but I guess it can be considered minor. So this is the issue, when starting up my PC the Dell splash screen pops up and the bar starts to load, but only goes up halfway and doesn't progress further unless the USB keyboard is unplugged.

In other words for it to progress into windows I have to disconnect the USB keyboard Everytime I boot the PC, it does this with all of my keyboards, once the splash screen progress I can plug the keyboard back in and everything loads up just fine.

NOTE: The keyboard issue doesnt seem to be an issue when restarting the PC, it only occurs when the PC is shutdown and then powered up up again. (If I restart the PC without shutting it down the Dell screen Bar loads up just fine and goes into windows with keyboard still connected)

I'm also getting a message at the beginning stating that (ME is in recovery state) but I tend to ignore it since it's not affecting anything that I know off, PC seems to go into Windows and operate normally regardless the message.

Garciamk4 said:

...I'm also getting a message at the beginning stating that (ME is in recovery state) but I tend to ignore it since it's not affecting anything that I know off, PC seems to go into Windows and operate normally regardless the message.

That could indicate a corrupt bios, according to Dell Support...

If you run into an error on boot-up which states “ME is in recovery mode”, it could indicate a corrupt BIOS installation...

https://www.dell.com/support/kbdoc/0...-recovery-mode


...and according to this Dell Community post.

...What cause's the ME is in recovery state error in the first place? As an IT professional with 13 years in the industry I can say with confidence that it is caused by corrupted firmware. There are probably hundreds of thousands of ways this can happen. Sometimes it happens during a BIOS upgrade, sometimes it could be faulty memory, or sometimes it could just be bad luck, sun spots, or Tuesday. Once this happens the firmware will attempt to "restore" it as best it can, which usually means not at all. Thus you get "ME is in recovery state" and you will probably see the accompanying famous Yellow Exclamation Mark in the Device Manager next to "Intel (R) Active Management Technology - SOL (COM4)".

https://www.dell.com/community/Lapto...934826#M669128

A corrupt bios could explain you strange keyboard issue, as the keyboard would be part of the bios POST sequence of tests.

Thanks for the Replies, I Just ordered some Fresh CR2032 (Duracell) Coin Batteries as I saw this as a possible solution on one of the links posted.

Should be here today via (Amazon) I'll repost to see if that fixes the issue. If not I dont know what else to do but to run the Bios update once again with the fresh battery installed and see where that goes.

The original Battery I pulled out just a minute ago has Mitsubishi engraved on it so I'm guessing its probably the original one.

Garciamk4 said:

...If not I dont know what else to do but to run the Bios update once again with the fresh battery installed and see where that goes...

'Once again'? Does that imply that you recently updated your BIOS, and perhaps the problems started after that? If so, you should download a fresh copy of the BIOS update from Dell Support in case your first copy is corrupted.

New CR2032 batteries came in Wednesday, I replace the battery and although I'm still getting (ME is in Recovery State) it seemed to have fixed the keyboard issue since the battery replacement I haven't had to disconnect the keyboard.

I was thinking of re-running the BIOS update with the fresh batteries would that be a safe thing to?

- - - Updated - - -

Steve C said:

A new CR2032 battery should be c. 3.2V. My desktop PC fails to boot if the voltage drops much below 2.8V.

First try loading the BIOS defaults. If that fails then flash the BIOS with the latest version available from Dell.

Yets it's already on the latest Bios available from the Dell Website (A24) Would it be safe to re run it?

Try3 said:

Yes, if it is an updated Bios rather than a Bios update [see my previous post].
- If it is an updated Bios [i.e. a full Bios] then it should be fine.
- If it is just an update to parts of an existing Bios version then I don't know. I have never re-installed a Bios update.

Denis

I believe it is, Urgent Version A24, I thought it was A18, I'm Currently sitting on a black screen Updating system Firmware in red text Flash Progress 0%. For about 5min