Dell Splash Screen

Page 3 of 3 FirstFirst 123

  1. Posts : 1,807
    Windows 10 Pro 21H1 19043.1348
       #21

    Garciamk4 said:
    No 3rd party programs.

    Intel Active Management Technology is showing up with a yellow triangle in the device manager.



    I went into the Dell website and installed the Windows 7 version for this specific pc using the service tag number on the lable, rolling back this driver did not fix the issue.

    Afterwards I ran Windows update, it found an updated version for Windows 10, after installing that, the problem still persist regardless which driver is installed the Intel Active Management technology Driver shows up yellow in the device manager.


    Hi Garciamk4, welcome to Ten Forums.

    When you installed win7 drivers, were they installed using Compatibility Mode?

    I successfully installed all of the drivers on an old Dell Studio 1747 (that came with Windows 7) using Compatibility Mode.

    I have screenshots that I can post when I sign on with my pc later, using a smartphone now.

    I believe this tutorial covers using Compatibility Mode.

    Change Compatibility Mode Settings for Apps in Windows 10


    I made a few screenshots covering installing a program using Compatibility Mode.


    Locate the driver file using Windows Explorer, right-click, select 'Troubleshoot compatibility'.

    Dell Splash Screen-0220b-troubleshoot-compatibility.jpg


    Select 'Troubleshoot program'.

    Dell Splash Screen-0220c-troubleshoot-program.jpg


    Select 'The program worked in earlier versions of Windows but won't install or run now' and next.

    Dell Splash Screen-0220d-worked-earlier-version.jpg


    Select 'Windows 7' and next.

    Dell Splash Screen-0220e-select-os-type.jpg


    Select 'Test the Program'.

    Dell Splash Screen-0220f-test-program.jpg


    This is the method I used to install all the drivers in my old Dell Studio 1747. I had zero hiccups and no exclamation marks in the device manager when finished. I'm uncertain if you will require to uninstall your current drivers first, I'd try installing using this method without removing current ones first.

    Choose one of the devices with an exclamation mark in the device manager for your first attempt. Personally, I'd install every driver again using this method but maybe you should just correct anything that appears as a fault in your device manager.

    If you have any questions or concerns, please feel free to ask or inquire further.
    Last edited by W10 Tweaker; 21 Feb 2021 at 09:41.
      My Computer


  2. Posts : 11
    Windows 10 Pro
    Thread Starter
       #22

    @W10 Tweaker No I haven't but I will definitely try this today and get back to you.

    - - - Updated - - -

    I remove the Intel active management technology driver with the yellow mark.

    I then went into dell.com and redownload the driver specifically for this PCs service tag, the only one available of course is Windows 7 version.

    Once downloaded, I right click on the installer, went into properties and enabled compatibility mode for Windows 7 and also enabled run as administrator.

    I ran the installer and now I'm getting on the device manager (PCI serial Port) with an yellow mark on it.

    - - - Updated - - -

    Details When looking under Properties I can see the Vendor and Device I'ds I no longer see the Intel Active management Tech driver just PCI Serial Port PCI\VEN_8086&DEV_1C3D&SUBSYS_047E1028&REV_04
      My Computer


  3. Posts : 1,807
    Windows 10 Pro 21H1 19043.1348
       #23

    Garciamk4 said:
    @W10 Tweaker No I haven't but I will definitely try this today and get back to you.

    - - - Updated - - -

    I remove the Intel active management technology driver with the yellow mark.

    I then went into dell.com and redownload the driver specifically for this PCs service tag, the only one available of course is Windows 7 version.

    Once downloaded, I right click on the installer, went into properties and enabled compatibility mode for Windows 7 and also enabled run as administrator.

    I ran the installer and now I'm getting on the device manager (PCI serial Port) with an yellow mark on it.

    So the question is, did this correct the fault with the Intel Management Engine and it now it doesn't have an Exclamation symbol?

    I would have guessed that the PCI serial Port is related to the chipset drivers. Could you please post a screenshot of the available drivers from the Dell site for your PC? Be certain to redact your Service tag before posting. That should never be displayed online anywhere.
      My Computer


  4. Posts : 11
    Windows 10 Pro
    Thread Starter
       #24

    Did not Resolve the issue, when running windows update on that specific driver PCI Serial Port, it seems it's the same Intel Mnagement Engine driver issue.

    I searched search online for the device ID and vendor ID and ran into a few forums that states its connected to the Intel active management technology driver, and someone provided a link to a fix wich then directed me to a driver that supposedly fixes the issue, but no joy.

    *How I Fixed the Issue*


    When running the newly downloaded driver it seems to go through just fine but doesn't fixes the issue through the installer.

    So what I ended up doing was going into Safe Mode, then going into the Device Manager, I then Right Clicked on the (PCI Serial Port) Driver, I then selected Search Manually for driver and directed it to where the newly downloaded installer was, because I noticed there was a folder that said drivers within the installer, when directed to that folder and hitting next it's seemed have to found the driver and fixed the issue.

    I no longer see the (PCI Serial Port) instead I now see again the (Intel Active Management Technology Driver) without the yellow triangle.
      My Computer


  5. Posts : 17,015
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #25

    Well done, now Backup and Restore Device Drivers - TenForumsTutorials and make a new system image.

    All the best,
    Denis
      My Computer


  6. Posts : 1,807
    Windows 10 Pro 21H1 19043.1348
       #26

    Excellent work Garciamk4, congrats on solving the issue.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 03:59.
Find Us




Windows 10 Forums