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  1. Posts : 7,968
    Windows 11 Pro 64 bit
       #11

    Garciamk4 said:
    New CR2032 batteries came in Wednesday, I replace the battery and although I'm still getting (ME is in Recovery State) it seemed to have fixed the keyboard issue since the battery replacement I haven't had to disconnect the keyboard.

    I was thinking of re-running the BIOS update with the fresh batteries would that be a safe thing to?

    - - - Updated - - -


    Yets it's already on the latest Bios available from the Dell Website (A24) Would it be safe to re run it?
    You can reflash with the same BIOS version but using the latest one is preferable.
      My Computers


  2. Posts : 11
    Windows 10 Pro
    Thread Starter
       #12

    Steve C said:
    You can reflash with the same BIOS version but using the latest one is preferable.
    Thanks for the Advice, I attempted Re-Flashing with the latest but unfortunately it didn't progress pass 0% after 30min so I ended up powering the Sytem down.

    I notice the currently installed Bios version is in fact A24 and the Latest on the dell website is also A24. I guess the (ME is in recovery state) does indeed state the Bios currently installed may be corrupt and preventing me from being able to refalsh.

    After powering It down system started up just fine but ofcourse (ME in recovery State) is still there considering the Bios reflash never went through.

    I guess there is no way of fixing that but all in all the keyboard issue is fixed after changing the Cmos battery.
      My Computer


  3. Posts : 1,345
    Windows 10 Pro 64-bit
       #13

    Download & run Dell Support Assist
    https://www.dell.com/support/content.../supportassist

    See what it reports and what it fixes or recommends to fix
      My Computer


  4. Posts : 11
    Windows 10 Pro
    Thread Starter
       #14

    MeAndMyComputer said:
    Download & run Dell Support Assist
    https://www.dell.com/support/content.../supportassist

    See what it reports and what it fixes or recommends to fix
    UPDATE:

    1.) I Ran Support Assist Everything Pass

    2.) Device Manager does show that there is a Problem with the Intel (R) Active Management Technology -SQL (COM3) Which I believe according to one of the Replies Mentioned on this post that it could be tied to a corrupt Bios.

    3.) Googled some info Online and found a possible Solution,

    The error message ME state in recovery mode displays on a black screen when the computer starts. Windows does eventually start. (To resolve this issue, download and install the latest version of Intel Full Management Engine (ME) Firmware Component for your computer model from the Intel Download Center.)

    4.) Ran a tool (Intel® Converged Security and Management Engine Version Detection Tool (Intel® CSMEVDT) from this Site Downloads for Intel(R) Active Management Technology (Intel(R) AMT)
    Error came up Stating the Following.

    Tool Started 2/19/2021 12:58:59 PM

    Name: GARCIAMK4-PC
    Manufacturer: Dell Inc.
    Model: OptiPlex 990
    Processor Name: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz
    OS Version: Microsoft Windows 10 Pro
    Status: Detection Error: This system may be vulnerable, either the Intel(R) MEI/TXEI driver is not installed (available from your system manufacturer) or the system manufacturer does not permit access to the ME/TXE from the host driver.
    Tool Stopped

    I thought the issue may be due to the fact that I Did upgrade to Windows 10 PRO from window 7 and perhaps there is a Driver Conflict, But I ran the Windows Update several times and found no New Software for Intel-Active-Management-Technology\Intel Full Management Engine (ME) Firmware Component.

    - - - Updated - - -

    Would it be Safe to run this, or would this be to risky?

    https://www.dell.com/support/home/en...driverid=rm0nf
      My Computer


  5. Posts : 7,968
    Windows 11 Pro 64 bit
       #15

    Garciamk4 said:
    Thanks for the Advice, I attempted Re-Flashing with the latest but unfortunately it didn't progress pass 0% after 30min so I ended up powering the Sytem down.

    I notice the currently installed Bios version is in fact A24 and the Latest on the dell website is also A24. I guess the (ME is in recovery state) does indeed state the Bios currently installed may be corrupt and preventing me from being able to refalsh.

    After powering It down system started up just fine but ofcourse (ME in recovery State) is still there considering the Bios reflash never went through.

    I guess there is no way of fixing that but all in all the keyboard issue is fixed after changing the Cmos battery.
    See this from Dell https://www.dell.com/support/kbdoc/e...uter-or-tablet
      My Computers


  6. Posts : 1,345
    Windows 10 Pro 64-bit
       #16

    Post #14 "I thought the issue may be due to the fact that I Did upgrade to Windows 10 PRO from window 7"
    How long have you been running Windows 10 PRO?
    How did you upgrade to Windows 10 PRO?

    I know you said that Dell Support Assist didn't find any problems but if you have an OptiPlex 990, I became curious

    I looked up Dell OptiPlex 990 support
    https://www.dell.com/support/home/en...ex-990/drivers
    Windows 10 is not supported on this product
      My Computer


  7. Posts : 17,049
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #17

    Garciamk4 said:
    Would it be Safe to run this, or would this be to risky?
    https://www.dell.com/support/home/en...driverid=rm0nf
    Please explain why you think this is a driver for your hardware.

    If you don't think this is a driver for your hardware then don't run it.

    Denis
      My Computer


  8. Posts : 11
    Windows 10 Pro
    Thread Starter
       #18

    MeAndMyComputer said:
    Post #14 "I thought the issue may be due to the fact that I Did upgrade to Windows 10 PRO from window 7"
    How long have you been running Windows 10 PRO?
    How did you upgrade to Windows 10 PRO?

    I know you said that Dell Support Assist didn't find any problems but if you have an OptiPlex 990, I became curious

    I looked up Dell OptiPlex 990 support
    https://www.dell.com/support/home/en...ex-990/drivers
    Windows 10 is not supported on this product
    Yes I noticed that as well, I suppose that a driver incompatibility may be the main issue as suppose to a corrupt Bios.

    - - - Updated - - -

    Try3 said:
    Please explain why you think this is a driver for your hardware.

    If you don't think this is a driver for your hardware then don't run it.

    Denis
    The Package description below doesn't specify model in specific so I thought perhaps it would. In other words it only Mentions Make, OptiPlex, Latitude, XPS and OS. I figured Mines is an OptiPlex on Windows 10 so I took the leap.

    This package provides the package for the Intel(R) Management Engine Firmware update, and is supported on the Dell Latitude, OptiPlex, XPS and Workstation models running the following Windows operating systems: Windows 7 32/64bit, Windows 8.1 64bit and Windows 10 64bit, Windows Server 2k8 and Windows Server 2012.

    I did run it but unfortunately the Update button didn't appear after running it so it didn't work. No big deal guess it just have to stay that way for now since there is no solution.

    - - - Updated - - -

    MeAndMyComputer said:
    How long have you been running Windows 10 PRO?
    How did you upgrade to Windows 10 PRO?
    Updated via Microsoft Website https://www.microsoft.com/en-us/soft...load/windows10
    Ran their setup when i was on windows seven upgraded to Win10.

    I'ts been about 6 Months More or less.
      My Computer


  9. Posts : 1,345
    Windows 10 Pro 64-bit
       #19

    Are you using a 3rd party to manage Windows 10 drivers?
    In Device Manager, are there any yellow markers?

    On the Error on boot "ME is in recovery mode"
    https://www.dell.com/support/kbdoc/e...-recovery-mode

    Issue 1: ME is in recovery mode
    If you run into an error on boot-up which states “ME is in recovery mode”, it could indicate a corrupt BIOS installation is preventing the system from recognizing the hard drive. This can occur if a system has any type of power outage/surge during BIOS installation or when the BIOS download is corrupt.
    NOTE: If the motherboard was just replaced, please verify that the Intel Active Management Technology was configured.

    Anything look applicable to you?
      My Computer


  10. Posts : 11
    Windows 10 Pro
    Thread Starter
       #20

    MeAndMyComputer said:
    Are you using a 3rd party to manage Windows 10 drivers?
    In Device Manager, are there any yellow markers?
    No 3rd party programs.

    Intel Active Management Technology is showing up with a yellow triangle in the device manager.

    MeAndMyComputer said:
    NOTE: If the motherboard was just replaced, please verify that the Intel Active Management Technology was configured.

    Anything look applicable to you?
    I went into the Dell website and installed the Windows 7 version for this specific pc using the service tag number on the lable, rolling back this driver did not fix the issue.

    Afterwards I ran Windows update, it found an updated version for Windows 10, after installing that, the problem still persist regardless which driver is installed the Intel Active Management technology Driver shows up yellow in the device manager.
      My Computer


 

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