Another weird issue with Ryzen

Hello everyone,

I searched the entered internet but no threads solved my problems, let me explain. It's the old "stuttering with ryzen problem"
Yeah, there are thousands of threads with this problems but none of them fixed it for me.

The problem started with my new PC (check my system spec)

Basically, every time i drag a window from chrome or outlook (in particolar) the entire system will stutter.
Not just that, if i do that while i have a video on YouTube (with tech stats on to see the fps drops) on another windows i can see clearly that I'm loosing FPS while I'm dragging the windows itself.

I tried so many things.

• Reset the Bios (so i removes the XMP stuff and tried without)
• Checked the SATA driver, but no. i do not have the old amd driver used for w8, i did a new installation of windows 10 20H2 with latest updates
• Tried to reinstall video driver with ddu in safe mode
• tried without chipset driver, then i reinstalled
• i unplugged every devices from my pc
• i tried to close every non microsoft application that i can see( even the services)
• Uninstalled the msi dragon center and other stuff that maybe caused the problem
• tried the latest beta bios
• Tried to tight the heatsink on the CPU
• tried to unplug every power cable from the motherboard
• Updated every driver
• Uninstalled and reinstalled the network driver

It's really hard to explain to you, i can play a game or doing a SINGLE application really smoothly, without any problem but as soon as I tried to open multiple stuff simultaneously i will get this "stutters". And it's really hard to isolate the problem, because for example with the file explorer that doesn't occurs.

Of course, sometimes (rarely than "visual lag" ) with the visual stutters the sound will stutter too. It's like the prelude of a blu screen but that never appears. To be honest, one time it crashed but it was months ago and the BSOD analyser can't find the dump. sigh.

So..I was thinking that maybe i can "cause" a BSOD so i can analyse the dump, but i tried some intense workload and nothing...still stutters but no bsod. Any ideas for that?

I tried LatencyMon to see what happens and when i move the windows there are usually two process that has an high routine execution time

• nvlddmkm.sys --related to nvidia driver, but what can i do other then proceed with a clean install of the driver? --> related to that, sometimes i have the dxgkrnl.sys --> also connected with the video driver, being the directx graphics kernel
• ndis.sys
  -->tried to disable every network devices but nothing seems to change, and as i mentioned before, update every network drivers

To "prove" that it's not just my eyes or something, even YouTube right now will put every videos in 480p in auto mode, and not in the highest quality possibile.
Of course, if i have turn it on manually it will work perfectly fine, but when i drag the windows and the stutters occurs, YouTube will turn it down again.
My main use is for college work and of course, browsing the internet and this problems is bothering me a lot. It happens much more often when I have to do with multitasking than playing a game or doing a single application.

I REALLY do not want to reinstall windows...in the past I solved all my problems with this solution but nowadays i have this habit that i want to understand the problem so it can never reappears. But this time I'm loosing the hope actually.
Of course I did a clean install when i built the new PC. I meant just that i don't want to do that a second time 🙂

I dont know, before that i was using my old pc, a 3770 but i NEVER had this problems with the same installed programs. With another computer that i had (sigh its stolen), a 7700K with Z170 Gaming M7, absolutely nothing like that.

The last AMD system that i used was a FX-8350 and i don't remember things like that, even with that kind of CPU.

Do you have some ideas, tests that I can do? All ears.

Thank you.

Thomas

1. Your screen resolution is quite high at 2560 x 1440. Is it the "Recommended" resolution for your GPU? If not then maybe try the recommended resolution which may be 1920 x 1080 instead?

2. Your Ryzen CPU is capable of being overclocked but I assume you have not done this since this can cause instability?

Ghot said:

Well, here is something you might be interested in. It's called an In-Place Upgrade. It repairs Windows without altering your drivers, programs or data.

Repair Install Windows 10 with an In-place Upgrade







Here is the short version of the In-place upgrade tutorial...

DISABLE non-Microsoft:
a) antivirus software
b) firewall software
c) drive encryption software

Make a full OS backup with a program like Macrium Reflect (free)
Macrium Software | Macrium Reflect Free

Go here and get the Media Creation Tool and save it to your desktop.
https://www.microsoft.com/en-us/soft...load/windows10

RUN the Media Creation Tool and use it to: Create an ISO image... save IT to your desktop.
This will be the latest version of the ISO image.



Right click the ISO image and choose: MOUNT
Open File Explorer and you will see a new drive letter. It will look like a DVD optical drive.
Double click the new drive letter to open it.
Find setup.exe and double click it to start the in-place upgrade.

Choose the Keep personal files and apps option.

After it's all done... to UNmount the ISO image, right click the new drive letter and choose: EJECT.


The ONLY thing you will lose is some of your personalizations. Your programs and data will be intact.

Thank you ! I'm gonna try it as soon as I can and I'll let you know

wiganken said:

1. Your screen resolution is quite high at 2560 x 1440. Is it the "Recommended" resolution for your GPU? If not then maybe try the recommended resolution which may be 1920 x 1080 instead?

2. Your Ryzen CPU is capable of being overclocked but I assume you have not done this since this can cause instability?

Well, I tried also in 1080p but nothing seems to change. But I don't think that's going to be a problem i mean technically this card should output at 8K. Of course, in game is another story

Nono, absolutely no OC right now :) Just default settings + XMP + Secure boot (I also tried without but nothing changed)

Hello again,
I gathered some time to test everything.
Test number 1° : In- Place Upgrade
Everything went great but it was exactly the same issue. The same weird stuttering with Chrome and Outlook..
So I tried the 2° test, a clean install of windows 10
After that, I installed chrome and outlook and nothing else. Same problem as before, BUT they became less pronounced.
So I deduced that it's perfectly normal and with tons of application it gets worse.
I also tried that on my uncle pc (Ryzen 5 5600x, Win10-20H2, Asus b550 16gb..) and the problem is still there.
He never noticed that problem before so I guess I'm the problem here
Last test I have to try, is to take an intel machine and compare it with mine at the same time and test them.
But for now, I'm satisfied, as I saw that the problems is not only mine .
Thank you for all your help.
Thanks for the Macrium tip too, I didn't want to reinstall everything
Thomas

It's not something I've noticed with my system. (See "My Computer". ) I run at UHD (3840 X 2160), 60Hz.

I'd expect a GTX1650 to handle high resolutions without difficulty, but I don't own one.

A really kind user wrote to me in private to try the last test...and it worked.
I disabled the hardware acceleration on both Chrome and Outlook and it worked, the lags and stuttering are gone
Thank you @dekayd and I hope it can help somebody else.
P.S.= It's something I read on internet but I always thought "why would I have to disable HW acceleration, it wouldn't be better with it ? " Apparently not, even if I do not understand why... It's a GPU acceleration right? Maybe it can work with just one windows/task at the time, so when I tried to move another windows rapidly it'll lag?
I don't know, i'm just guessing.

@tommyatlon7
Happy it worked out and thank you for letting us know.