How to troubleshoot directory problems

On this computer with Windows 1909 I've just downloaded a third version of mediacreationtool20H2.

Also on this computer years ago I downloaded an older Windows 10 iso.

The older Windows 10 iso I'm able to open and view setup.exe.

The new Windows 10 iso I need help in opening the iso and viewing setup.exe

If the iso is clicked it opens a box with windows then rapidly closes.

The 20H2 media creation tool never opens.

How can the directory be troubleshooted so that a brand new download can be opened to setup?











This is the view after launching the old media creation tool.
The brand new download I would like to open to this window.
How can the directory be troubleshooted so that the new download opens to this Window?




A new user named test was created.

The computer was rebooted.

When test was opened it displayed:
Hi
We're getting things ready for you.
This may take a few minutes.
Almost there.

Log on was performed with password from the administrative account.
Firefox was opened.
Media creation tool was downloaded.
It behaved in the same way as the above images.

How can the download be explored and opened so that setup.exe can be viewed?
How can the directory problem get fixed?

Code:

Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.

Try the new cross-platform PowerShell https://aka.ms/pscore6

Microsoft DiskPart version 10.0.18362.1

Copyright (C) Microsoft Corporation.
On computer: DESKTOP-K2CP43S

DISKPART> lis dis

  Disk ###  Status         Size     Free     Dyn  Gpt
  --------  -------------  -------  -------  ---  ---
  Disk 0    Online          698 GB      0 B

DISKPART> lis vol

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
  Volume 0     G                       DVD-ROM         0 B  No Media
  Volume 1     K   System Rese  NTFS   Partition    499 MB  Healthy    System
  Volume 2     C   Windows      NTFS   Partition    689 GB  Healthy    Boot
  Volume 3     D   HP_TOOLS     FAT32  Partition   2056 MB  Healthy

DISKPART> sel dis 0

Disk 0 is now the selected disk.

DISKPART> lis par

  Partition ###  Type              Size     Offset
  -------------  ----------------  -------  -------
  Partition 1    Primary            499 MB  1024 KB
  Partition 2    Primary            689 GB   500 MB
  Partition 3    Primary           2056 MB   689 GB
  Partition 4    Recovery          7148 MB   691 GB

DISKPART> sel par 1

Partition 1 is now the selected partition.

DISKPART> det par

Partition 1
Type  : 07
Hidden: No
Active: Yes
Offset in Bytes: 1048576

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 1     K   System Rese  NTFS   Partition    499 MB  Healthy    System

DISKPART> sel par 2

Partition 2 is now the selected partition.

DISKPART> det par

Partition 2
Type  : 07
Hidden: No
Active: No
Offset in Bytes: 524288000

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 2     C   Windows      NTFS   Partition    689 GB  Healthy    Boot

DISKPART> sel par 3

Partition 3 is now the selected partition.

DISKPART> det par

Partition 3
Type  : 0C
Hidden: No
Active: No
Offset in Bytes: 740501225472

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 3     D   HP_TOOLS     FAT32  Partition   2056 MB  Healthy

DISKPART> sel par 4

Partition 4 is now the selected partition.

DISKPART> det par

Partition 4
Type  : 27
Hidden: No
Active: No
Offset in Bytes: 742657097728

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 4         Recovery     NTFS   Partition   7148 MB  Healthy    Hidden

DISKPART> exit

Leaving DiskPart...
PS C:\windows\system32> reagentc /info
Windows Recovery Environment (Windows RE) and system reset configuration
Information:

    Windows RE status:         Enabled
    Windows RE location:       \\?\GLOBALROOT\device\harddisk0\partition4\Recovery\WindowsRE
    Boot Configuration Data (BCD) identifier: 238da88d-49fb-11e9-92c9-c3d8e506f5ea
    Recovery image location:
    Recovery image index:      0
    Custom image location:
    Custom image index:        0

REAGENTC.EXE: Operation Successful.

PS C:\windows\system32> bcdedit /enum

Windows Boot Manager
--------------------
identifier              {bootmgr}
device                  partition=K:
description             Windows Boot Manager
locale                  en-us
inherit                 {globalsettings}
default                 {current}
resumeobject            {97834dea-4a44-11e9-907f-e2908fa00de5}
displayorder            {current}
toolsdisplayorder       {memdiag}
timeout                 30

Windows Boot Loader
-------------------
identifier              {current}
device                  partition=C:
path                    \windows\system32\winload.exe
description             Windows 10
locale                  en-us
inherit                 {bootloadersettings}
recoverysequence        {238da88d-49fb-11e9-92c9-c3d8e506f5ea}
displaymessageoverride  CommandPrompt
recoveryenabled         Yes
allowedinmemorysettings 0x15000075
osdevice                partition=C:
systemroot              \windows
resumeobject            {97834dea-4a44-11e9-907f-e2908fa00de5}
nx                      OptIn
bootmenupolicy          Standard
PS C:\windows\system32>