New
#1
Black Screen and Keyboard freezes randomly
Dear Customer Support,
I have endured with the black screen problem for 3 months and now my keyboard freezes randomly,
after Windows 10 update.
1. After the October update, the "restart" windows option always restart with a black screen. I have to press the power button twice to bring up the log in screen. If I do a "shut down" option and restart the PC the login screen is displayed without problem. Can anyone help me?
2. After the November update my keyboard freezes randomly. I have tried uninstalled the driver or enable keyboard filter and some other methods found in google but still the problem exist. I have to shut down and reboot to have the keyboard working again.
Very frustrating and not knowing how I can solve the problems. Please help.
Thank You