Have lost ability to move files, folders, windows; can't select text;


  1. Nikilet
    Posts : 274
    Windows 10
       New #1

    Have lost ability to move files, folders, windows; can't select text;


    OS 2004 version 19041.685

    I can not move any of my files or folders. When I open something I can not move the window. Google Chrome will not open. I've tried a system restore to the day before this happened, which would have been 1/5/2021 and it completed successfully but did not change this situation.

    Right now I am going through some instructions found at Cant move desktop icons or drag and drop files - Microsoft Community
    I am running sfc /scannow for the second time. I ran it once and it reported that there were some files that had been replaced or fixed. Before I could take a screenshot of it something happened and the screen turned white and I didn't get it, so I'm running it again to see what happens.

    I just discovered I can't select text. I also can not change my desktop background or theme. I can select it and it appears to be selected, but it does not change. When I click on a link in my email it does not take me to it.

    Previous to this happening I was watching a video on YouTube about Blake Sheldon and Amanda Lambert. I had put it on pause and left to do something. When I came back the video picture had changed so I just closed it out and then discovered I couldn't move my files and folders.

    I just thought of something else I did before I started watching that video. I received instructions through an article I get on how to keep the taskbar from being hidden, so I applied those instructions, and it did work. But maybe that is what has screwed things up. These were the instructions I followed: When a Program Window Covers the Taskbar – Cloudeight InfoAve (thundercloud.net)
      My Computers
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  3. Paul Black
    Posts : 18,044
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       New #2

    Hello @Nikilet,

    OK, let's see if we can get any results now. If after the SFC run, if it shows that there were ERRORS, you could post the SFC Error Report. I am sure that somebody will be able to help.

    Please perform the following . . .

     SFC and RestoreHealth

    [1] Press the Win + X keys together > Command Prompt (Admin).
    [2] Highlight ALL the commands below.
    [3] Press the Ctrl + C keys together.
    [4] Right-click inside the Administrator: Command Prompt Window > Paste.
    [5] Press Enter.

    Code:
    
sfc /scannow
Dism /Online /Cleanup-Image /RestoreHealth

    • When the above has finished processing . . .

    [6] Right-click on the title bar of the Administrator: Command Prompt Window > Edit > Select All.
    [7] Right-click on the title bar of the Administrator: Command Prompt Window again > Edit > Copy.

    • Paste the results into your post using the [CODE] tags . . .

    [8] In your post, click the Hashtag icon #.
    [9] Click INSIDE the [CODE]Here[CODE] tags and press the Ctrl + V keys together.

    • In your post it will look like this . . .

    Code:
    
<<< Results here >>>

    IMPORTANT:

    [1] It is recommended that when running SFC that Fast Startup is turned OFF . . .

    > How to Turn On or Off Fast Startup in Windows 10

    [2] If SFC finds errors that it can NOT repair, run SFC again [ upto 3 more times, Restarting after each ].
    [3] To run DISM, you MUST be connected to the Internet to allow the repair of any Component Store corruption.

    NOTE: The SFC restarts allow any pending actions to be implemented.

     SFC Error Report

    However, if there are STILL SFC ERRORS . . .

    [1] Press the Win + X keys together > Command Prompt (Admin).
    [2] Highlight the command below.
    [3] Press the Ctrl + C keys together.
    [4] Right-click inside the Administrator: Command Prompt Window > Paste.
    [5] Press Enter.

    Code:
    
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log > "%userprofile%\Desktop\SFC_Details.txt"

    • This will create a SFC_Details.txt file on the Desktop.

    EITHER:

    Copy & Paste the results into your post using the [CODE] tags . . .

    [1] Open the SFC_Details.txt file in Notepad.
    [2] Press the Ctrl + A keys together.
    [3] Press the Ctrl + C keys together.
    [4] In your post, click the Hashtag icon #.
    [5] Click INSIDE the [CODE]Here[CODE] tags and press the Ctrl + V keys together.

    • In your post it will look like this . . .

    Code:
    
<<< Results Here >>>

    OR:

    UPLOAD the file => How to Upload and Post Screenshots and Files at Ten Forums.

    I hope this helps.
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  4. Nikilet
    Posts : 274
    Windows 10
    Thread Starter
       New #3

    Paul Black: I have no idea what happened but I seem to be clear. I started to follow your instructions. Within seconds of the sfc /scannow now starting to run the command prompt window moved on my screen to a different location. I checked to see if I could resize the window and that worked; then check text selection and that works. It's like something was stuck and suddenly snapped free.

    I'd really like to know what caused this.
      My Computers
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  6. Paul Black
    Posts : 18,044
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       New #4

    Hello @Nikilet,

    Nikilet said:
    Paul Black: I have no idea what happened but I seem to be clear. I started to follow your instructions. Within seconds of the sfc /scannow now starting to run the command prompt window moved on my screen to a different location. I checked to see if I could resize the window and that worked; then check text selection and that works. It's like something was stuck and suddenly snapped free.

    I'd really like to know what caused this.
    Perhaps SFC fixed the issue while it was running.
    Anyway, I am glad that everything is OK now.
      My Computer
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