Dell BT Travelmouse - > Constantly quitting


  1. Posts : 273
    Windows 10 Home 1909 18363.900
       #1

    Dell BT Travelmouse - > Constantly quitting


    Topic pretty much says it. Every 3-5 minutes I hvce to turn off the mouse and back on to hook up to BT since upgrading to Windows 10.

    I checked and don't find any drivers. It appears it just uses Windows native drivers, and the latest is 2006 drivers.

    Do I need to throw this mouse away and get a newer one? Or do you have any suggestions for a fix?

    Thanks...
      My Computer


  2. Posts : 273
    Windows 10 Home 1909 18363.900
    Thread Starter
       #2

    Well, I purchased a Microsoft Mouse on Amazon that the reviews said works on Windows 10, and I'm having the same problems with it.

    It did NOT come with drivers. Drivers being used are still 2006 drivers. I did download and install the configuration software, but that did not update the drivers.

    I'm considering backing out of Windows 10 for now. Pretty frustrating.
      My Computer


  3. Posts : 273
    Windows 10 Pro 1709 x64
       #3

    I use a Microsoft sculpt comfort BT mouse myself and have no problems with connection dropouts at all. I'm using the manufacturer's driver from Win 10 update though.
      My Computer


  4. Posts : 273
    Windows 10 Home 1909 18363.900
    Thread Starter
       #4

    theveterans said:
    I use a Microsoft sculpt comfort BT mouse myself and have no problems with connection dropouts at all. I'm using the manufacturer's driver from Win 10 update though.
    That's the exact mouse I purchased. No drivers came with it. I did a Google Search on "microsoft sculpt comfort mouse driver", and the first item took me to this page which had no driver downloads, just Mouse and Keyboard Center 2.5. I installed, no help.

    ...
    I just called Microsoft and am waiting for a call back. Maybe they can get me drivers.
      My Computer


  5. Posts : 273
    Windows 10 Home 1909 18363.900
    Thread Starter
       #5

    Well, the call with MIcrosoft was interesting.

    They hooked to my PC remotely; went into Device Manager; Clicked the Update Drivers button on the mouse - It replied I had the latest drivers; Clicked on the Update Drivers for the mouse in the Blue Tooth menu, same reply.

    They they declared it was fixed.

    It never updated any drivers at all. Of course, it's working now. But I expect the mouse will quite in just a few minutes, and I'll have to call back again.
      My Computer


 

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