Page 1 of 2 12 LastLast

  1. Joined : Aug 2015
    Connecticut
    Posts : 3
    Win 10, 7, XP (in VM), Ubuntu, OSX
       17 Aug 2015 #1

    Pictures Lost On Upgrade


    Hi y'all,

    My upgrade (laptop) went smoothly. However, a friend upgraded her computer and said her pictures are lost. I tried talking her through searching for them, and she said the ones that appear are 0 bytes in size. Of course, she should have backed up her files beforehand, but she's past that point.

    If she rolls back to 7, might she get her pix back?
    If she rolls back to 7, can she reupgrade to 10?
    Any suggestions appreciated.

    Thanks
      My System SpecsSystem Spec


  2. Joined : Aug 2015
    Posts : 441
    Windows 10
       17 Aug 2015 #2

    lektrikpuke said: View Post
    Hi y'all,

    My upgrade (laptop) went smoothly. However, a friend upgraded her computer and said her pictures are lost. I tried talking her through searching for them, and she said the ones that appear are 0 bytes in size. Of course, she should have backed up her files beforehand, but she's past that point.

    If she rolls back to 7, might she get her pix back?
    If she rolls back to 7, can she reupgrade to 10?
    Any suggestions appreciated.

    Thanks
    There should be a windows old folder in the C: drive have her check in there, double-click the Windows.old folder, double-click the Users folder, double-click your username, Open the folders that contain the files you want to retrieve.
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Posts : 51
    windows 10 home 64bit
       17 Aug 2015 #3

    Bazz said: View Post
    There should be a windows old folder in the C: drive have her check in there, double-click the Windows.old folder, double-click the Users folder, double-click your username, Open the folders that contain the files you want to retrieve.
    I do not think photos will be in windows old, maybe if she undid win10 install she might get them back...

    Len
      My System SpecsSystem Spec


  4. Joined : Aug 2015
    Posts : 610
    W10
       17 Aug 2015 #4

    Where, in which folder did she store the images? Was that somewhere inside her user folder? Note that what is called "Pictures" inside the user folder only is a link, which must not necessarily point to a location inside that user folder. Or have they maybe even been on another drive?

    I still believe that these files must still be there...somewhere...
      My System SpecsSystem Spec


  5. Joined : Aug 2015
    Posts : 441
    Windows 10
       17 Aug 2015 #5

    I am assuming that they were in her pictures folder, this was for the windows 8 upgrades however I would think it will be the same Retrieving files from the Windows.old folder - Windows Help
      My System SpecsSystem Spec


  6. Joined : Aug 2015
    Posts : 181
    Windows 10
       17 Aug 2015 #6

    Has she done a command line filename search of all of her storage drives?

    It's hard for me to imagine that the installation of an OS would zero out her picture files.
      My System SpecsSystem Spec


  7. Joined : Aug 2015
    Connecticut
    Posts : 3
    Win 10, 7, XP (in VM), Ubuntu, OSX
       17 Aug 2015 #7

    Yes, walked her through search (command line). No, pics are not in Windows.old (on my pc), so I'm assuming they're not there either in hers. She is very tech unsavy, so she probably put them in Pictures. Mine transferred over no problem when I did the upgrade today, so I have no idea what her problem is.

    If she downgrades (to find the pics), can she upgrade again (for free)?
      My System SpecsSystem Spec


  8. Joined : Aug 2015
    Posts : 441
    Windows 10
       17 Aug 2015 #8

    lektrikpuke said: View Post
    Yes, walked her through search (command line). No, pics are not in Windows.old (on my pc), so I'm assuming they're not there either in hers. She is very tech unsavy, so she probably put them in Pictures. Mine transferred over no problem when I did the upgrade today, so I have no idea what her problem is.

    If she downgrades (to find the pics), can she upgrade again (for free)?
    Yes in fact she can do better than upgrade she can do a clean install.
      My System SpecsSystem Spec


  9. Joined : May 2015
    Central IL
    Posts : 3,067
    EL Capitan
       17 Aug 2015 #9

    If the pictures are not where they are supposed to be in the user Picture's folder. Uninstalling will not bring them back from the digital trash dump.

    As it states before you do the upgrade. Always make sure that you have everything you want to keep for documents, pictures, music, videos backed up.
      My System SpecsSystem Spec


  10. Joined : Aug 2015
    Connecticut
    Posts : 3
    Win 10, 7, XP (in VM), Ubuntu, OSX
       17 Aug 2015 #10

    Again, I realize (and even told her) that you should always back stuff up (which is why the cloud, SaaS, and computers becoming nothing more than dumb terminals is happening), but that's in the past.

    Anyway, she asked if bringing it to Geek Squad would help. I said to go for it. I'll ask her to keep me in the loop, and if anything comes of it, I'll give you guys a heads up.

    Thanks.
      My System SpecsSystem Spec


 
Page 1 of 2 12 LastLast


Similar Threads
Thread Forum
Solved Lost network connection to QNAP NAS after Windows 10 upgrade
Hi folks, I was apprehensive about Windows 10. I know this because the upgrade icon stated for a while now that it was ready to download and install - but I wasn't. I was quite content with my Windows 7 Ultimate 64-bit OS. Unfortunately,...
Network and Sharing
Solved Homegroup Lost in Upgrade
Upgraded to Windows10. It tells me there IS homegroup and enter the password. When I try it tells me there is NO homegroup found. Ideally I'd like to just set up a new homegroup but I see no option to do that. In the alternative I'll take the old...
Network and Sharing
lost internet after upgrade
I upgraded from 8.1 to 10 and lost LAN, so could not connect to internet. Troubleshooter advised a possible driver problem with the network card, however the Realtek GBT family card showed up as working in device manager. Researching Internet came...
Installation and Setup
Mozilla lost bookmarks and passwords after upgrade
Hey, Anybody else have the wonderful experience of losing all their bookmarks and their password database when they restarted Firefox after the update from Windows 7 (or any other version) -> Windows 10?? Yes, did create system image but did...
Installation and Setup
Solved Account Pictures
13621 If you like to change your 'Account Picture' frequently and would rather not have to navigate to Start>Settings>Accounts>Account Picture and choose from only the last 3 images or Browse for another one, then head over to C:\Users\(your...
Customization
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 21:23.
Find Us
Twitter Facebook Google+



Windows 10 Forums