Display Randomly Turns Off and Fans Speed Up; Has To Be Hard-Shutdown


  1. Posts : 59
    Windows 10 64-bit
       #1

    Display Randomly Turns Off and Fans Speed Up; Has To Be Hard-Shutdown


    Windows Version: 1909 (OS Build 18363.1198)

    This forum has been such a great help before and I come seeking your aid once again.

    The problem is summarized pretty well in the thread title, but some additional info/context may be helpful:

    -Problem began occurring about a week ago, with no changes to the build, for no apparent reason. Occurs once a day. Fans speed up to 100% possible RPM, it sounds like.
    -Computer can be restarted immediately without any apparent issues.
    -I have reviewed prior posts on this forum and elsewhere and am aware that this problem is often reported in relation to a GPU/temperature issue. I recently updated the GPU driver and the issue still occurs. The problem does not appear related to internal temperatures. The crashes have so far happened while the computer is relatively idle (i.e. browsing internet, playing music, maybe a word processing applications open) where it hangs out ~30 C and has not yet happened while gaming (where GPU will plateau at about 80 C with fans going at maybe 60% max RPM).

    I am wondering if a sensor has gone faulty? Any suggestions as to how to diagnose this issue, or a way to get a log/documentation on the crashes would be helpful. I'd be more than happy to replace my GPU, but don't want to bother if the problem will persist.

    Thank you in advance for any assistance anyone can provide. If there's a more appropriate place to put this thread, please just let me know.
      My Computer


  2. Posts : 869
    Windows 10 Professional x64 21H2
       #2

    Pull the Nvidia GTX 1080 and run the system with the onboard video either the VGA or DVI and see if the problem persists. Start simple and work your way up.
      My Computers


  3. Posts : 1,594
    win10 home
       #3

    In the search box,type in---dxdiag---and on the Display page,note down the driver details.
    Go to the maker's site only and download that driver model,or later one if available.
    Use Display Driver Uninstaller [DDU],in SAFE MODE,then install the downloaded one.
    Also check Reliability History and Device Manager for any reports covering the problem.
      My Computer


  4. Posts : 59
    Windows 10 64-bit
    Thread Starter
       #4

    Thank you for the tips guys! I blew out the dust in my computer (it had been a while), having seen that recommendation in some other threads, and that seems to have stopped the problem for now. Is it possible dust could cause a problem not directly related to temp issues?

    I don't have a VGA/DVI cable handy, so I haven't been able to try Lance's method.

    Thank you especially for the reliability history tip! I didn't even know about that feature. I'm not sure how to view any reports that Device Manager might have. The reliability history did have a lot of reports, but I'm afraid I'm not quite savvy enough to know how to interpret them. Below is the report of a "hardware failure." Would a screenshot be more helpful? There are 10-12 different "critical events" according to the reliability history for each of these freezes.

    Source
    Windows

    Summary
    Hardware error

    Date
    ‎12/‎1/‎2020 6:37 PM

    Status
    Report sent

    Description
    A problem with your hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name: LiveKernelEvent
    Code: 117
    Parameter 1: ffffb48d7f4d9010
    Parameter 2: fffff80562cca0d8
    Parameter 3: 0
    Parameter 4: 5388
    OS version: 10_0_18363
    Service Pack: 0_0
    Product: 768_1
    OS Version: 10.0.18363.2.0.0.768.101
    Locale ID: 1033

    Extra information about the problem
    Bucket ID: LKD_0x117_Tdr:3_TdrBug:575504_TdrVTR:0_IMAGE_nvlddmkm.sys_Pascal
    Server information: c05291d2-87c5-4d81-ad03-f1b41cc45e60
      My Computer


  5. Posts : 1,594
    win10 home
       #5

    In the ---view tech details---report,lines 1 # 2 give you the information used to search for a solution,if there is one.Given the almost infinite combination of hardware,software and operating systems,the search can be simple or very frustrating.
    Whenever you see---nvlddmkm.sys---head for Device Manager,specifically Display Adapter and check it.Also the Display page in---dxdiag---and use DDU.
    A combination of dust and moisture can cause electrical shorting problems,where I live,the Wet Season humidity is often 80% plus.
    Do not allow fan blades to turn in reverse when using compressed air.The plain bearings will be wrecked.
    There are two types of fans---standard with plain bearings---expensive with ball bearings---..
      My Computer


  6. Posts : 57
    windows 10 pro
       #6

    Zibeltor said:
    Thank you for the tips guys! I blew out the dust in my computer (it had been a while), having seen that recommendation in some other threads, and that seems to have stopped the problem for now. Is it possible dust could cause a problem not directly related to temp issues?

    I don't have a VGA/DVI cable handy, so I haven't been able to try Lance's method.

    Thank you especially for the reliability history tip! I didn't even know about that feature. I'm not sure how to view any reports that Device Manager might have. The reliability history did have a lot of reports, but I'm afraid I'm not quite savvy enough to know how to interpret them. Below is the report of a "hardware failure." Would a screenshot be more helpful? There are 10-12 different "critical events" according to the reliability history for each of these freezes.

    Source
    Windows

    Summary
    Hardware error

    Date
    ‎12/‎1/‎2020 6:37 PM

    Status
    Report sent

    Description
    A problem with your hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name: LiveKernelEvent
    Code: 117
    Parameter 1: ffffb48d7f4d9010
    Parameter 2: fffff80562cca0d8
    Parameter 3: 0
    Parameter 4: 5388
    OS version: 10_0_18363
    Service Pack: 0_0
    Product: 768_1
    OS Version: 10.0.18363.2.0.0.768.101
    Locale ID: 1033

    Extra information about the problem
    Bucket ID: LKD_0x117_Tdr:3_TdrBug:575504_TdrVTR:0_IMAGE_nvlddmkm.sys_Pascal
    Server information: c05291d2-87c5-4d81-ad03-f1b41cc45e60
    im have the same issue.did u ever find a solution?
    thanks.
      My Computer


  7. Posts : 59
    Windows 10 64-bit
    Thread Starter
       #7

    Yes, ddmeltzer8, I believe the solution was as simple as blowing the dust out of the computer. I have a hand held, plug-in blower, but you can also use compressed air. Like joeandmarg0 said, dust can lead to electrical shorting issues. Ever since I blew out the dust, I haven't had the problem reoccur. My computer ran for 4 days straight without any crashes. Thanks for everyone's help, I'm going to mark the thread as solved.
      My Computer


 

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