Sleep Mode help


  1. Posts : 102
    Windows 10
       #1

    Sleep Mode help


    Hello,

    So this computer I am working on, will go to sleep on its own. It is a Dell 3020 with windows 10 business. It continues to go to sleep regardless of the fact that I have disabled sleep. I've flashed the BIOS and checked to see if it needed any other driver updates. The OS build is 19042.630 if that helps at all. I'm completely stumped as to why it keeps going to sleep.
      My Computer


  2. Posts : 1,594
    win10 home
       #2

    In the search box,type in ---cmd---select---run as administrator---.
    In the box,type in ---powercfg /help---press Enter and you will be presented with a list of options,some of which might provide you with suggestions.Note the space between g and /.
      My Computer


  3. Posts : 102
    Windows 10
    Thread Starter
       #3

    Did a sleepstudy using the cmd line you suggested and it shows multiple abnormal-shutdown-user-not-present-trace...

    What could be causing these? Nothing comes up in the BIOS and I've swapped out the PSU

    - - - Updated - - -

    Log Name: System
    Source: Microsoft-Windows-Kernel-Power
    Date: 11/30/2020 4:11:45 PM
    Event ID: 41
    Task Category: (63)
    Level: Critical
    Keywords: (70368744177664),(2)
    User: SYSTEM
    Computer: S1C138
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
    <EventID>41</EventID>
    <Version>8</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000002</Keywords>
    <TimeCreated SystemTime="2020-12-01T00:11:45.1598108Z" />
    <EventRecordID>3710</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>S1C138</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>
    <Data Name="Checkpoint">0</Data>
    <Data Name="ConnectedStandbyInProgress">false</Data>
    <Data Name="SystemSleepTransitionsToOn">0</Data>
    <Data Name="CsEntryScenarioInstanceId">0</Data>
    <Data Name="BugcheckInfoFromEFI">false</Data>
    <Data Name="CheckpointStatus">0</Data>
    <Data Name="CsEntryScenarioInstanceIdV2">0</Data>
    <Data Name="LongPowerButtonPressDetected">false</Data>
    </EventData>
    </Event>

    Here is the event log I am seeing

    - - - Updated - - -

    Turns out it was a power issue with the building. The outlets were set to power off after a certain set of time of no motion. A stupid feature imo, but whatever, changing the outlet fixed the issue.
      My Computer


 

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