Dell Precision 7740 Sleep Mode - Black Monitors/Restart


  1. Posts : 1
    Windows 10 Pro 64
       #1

    Dell Precision 7740 Sleep Mode - Black Monitors/Restart


    Alas, I cannot precisely the exact moment of the annoying changes in sleep mode.

    It is possible that an nVidia RTX Quadro 5000 driver could be a culprit.

    No configuration, apart that above, has been made to the power setting.

    At present after putting the laptop workstation in a sleep mode, the computer wakes up on the keyboard key pressed but the monitors are black.

    What is more bizarre when I turn off/on the first in a chain (dell monitor connected to the second) the laptop restarts.

    I have clean reinstalled the driver, updated BIOS - all in vain.

    I would be deeply thankful for any piece of helpful advice.



    Precision 7740
    Nvidia RTX Quadro 5000

    Two Dell additional monitors connected in chain and via usb type-c single cable to the laptop.

    Windows 10 Entreprise 1909 OS build 18363.1139
      My Computer

  2. steve108's Avatar
    Posts : 13,060
    19041.1083 - 2004/20H1 Home x64
       #2

    YRCL hello and welcome to TF

    I would disable Windows "fast startup" and see if it fixes the issue. Next check your BIOS and drivers are all up to date. /EDIT see you said BIOS is current. How about all other drivers?
      My Computer

  3. steve108's Avatar
    Posts : 13,060
    19041.1083 - 2004/20H1 Home x64
       #3
      My Computer

  4. steve108's Avatar
    Posts : 13,060
    19041.1083 - 2004/20H1 Home x64
       #4

    It's possible Nvidia driver could be the problem. You could try uninstall and reinstalling it if other suggestions don't resolve it.
      My Computer


 

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