New HP laptop stuck at "preparing to reset". Windows 10 Home in S mode


  1. Posts : 9
    Windows 10 Home in S mode- OS build 19041.329. VERSION 2004
       #1

    New HP laptop stuck at "preparing to reset". Windows 10 Home in S mode


    Hello Tenforums,
    Here is my issue. I want to return to the store a new laptop.
    I only used it one time. I turned it on, went thru the welcome prompts & Microsoft account set up, etc.
    So I read on how to reset in windows in settings recovery. I chose for it to reset everything & reinstall Windows since I won't be keeping the pc.. I read it would take hours, I walked away & came back 45 min later only to see it is stuck in "preparing to reset ", Status Downloading-32%. This device will automatically re-start.

    I started at 4:00 pm. 3.5 hours have gone by and it's still in the same place. Mouse won't work. It's plugged into the electricity.
    I can wait overnight to see if something changes by morning.
    But if not, what can I do?
    Please see screen shot.
    Please advise, thanks in advance.
    Attached Thumbnails Attached Thumbnails New HP laptop stuck at "preparing to reset". Windows 10 Home in S mode-20201108_192928.jpg  
      My Computer

  2. NavyLCDR's Avatar
    Posts : 15,659
    Windows 10 Pro
       #2

    Turn it off and take it back to the store for a refund.
      My Computer


  3. Posts : 9
    Windows 10 Home in S mode- OS build 19041.329. VERSION 2004
    Thread Starter
       #3

    Hi Navy,
    After 7 hrs, i took your advice. I powered it down. Nothing was compromised, so it seems. It's like it never tried to Reset. I was afraid pc would corrupt, or screen would burn freeze. Thank you.
      My Computer


 

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