Windows Time Service not running and did not update with time change

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  1. Posts : 72
    Windows 10 home
       #1

    Windows Time Service not running and did not update with time change


    Our clocks went back an hour last night and a few hours ago I realized that the clock in my computer did not update with the time change.
    I checked the date & time section of the computer and set time automatically is on, set time zone automatically is on, the time zone is correct and adjust for daylight saving time automatically is set to on as well.

    I tried turning the set time automatically off, refreshing and then turning it back on but it still did not fix the time. So I ended up setting the time manually.

    I then went to services.msc and checked Windows Time and it is not running and it states the start up type is manual. Everything is greyed out so I can not change the setting it to automatic or anything else.

    I did start doing some searching and found information stating "How to fix Windows time service not running on windows 10" and it stated ---- To fix the problem, you need to perform an SFC scan. Once the SFC scan is finished, check if the problem is still there. - the problem was still there

    If the issue is still present, your next step would be to run DISM scan. To do that, start Command Prompt as administrator and run DISM /Online /Cleanup-Image /RestoreHealth command. Once the DISM scan is finished, check if the problem still persists. --- the problem continued so I did as the information stated which was "If the issue is still present, repeat the SFC scan and check if that solves the issue"

    The service is still greyed out and I cannot change the setting. I never had this problem in the past when our clocks change (going forward in the spring and going back an hour in the fall).

    I am running windows 10 home; version 2004; installed on 8/31/2020; os build 19041.572
    The computer is a dell with an intel core 95-4460 CPU @ 3.20 GHZ; 8GB installed ram; and it is a 64 bit operating system/ x64-based processor.

    I have come across other information to try and resolve this issue, but thought it would be better to check here before doing anything that may or may not help or make things worse. I know that it is easy enough to change the time myself twice a year, but I would really like to know how to fix the issue with the Windows Time Service being greyed out and not running.

    Any assistance would be greatly appreciated.


    - - - Updated - - -

    I should mention that since I have windows 10 home I do not have the group policy editor on this computer.
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  2. Posts : 1,867
    Windows 10 Pro 2004 20H1
       #2

    Manual is the correct startup type for the Windows Time Service.

    Starting with SFC and DISM is a good plan.

    Whenever changing system settings, it's also a good idea to at least create a System Restore point, and at best, have a current disk image backup you can restore from, if anything goes sideways with your system (ransomware, bad update, hard drive failure).
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  3. Ghot's Avatar
    Posts : 10,723
    Win 10 Home 10.0.19043.1055 (x64) [21H1]
       #3

    @lnjr

    Try this...
    Synchronize Clock with an Internet Time Server in Windows 10


    I'm also on Win 10 Home, and my clock changed automatically, and I can the Windows Time service is NOT greyed out on my computer. Also, my account is an Administrator account.

    Settings > Account
      My Computer


  4. Posts : 72
    Windows 10 home
    Thread Starter
       #4

    I do create a backup once a week on the computer using acronis true image.

    I am the administrator on the computer as well

    I will check out that link to synchronize clock with an internet time server and get back to you and let you know how it went.
    --- should I change the clock to a different time before trying those steps - so I know whether or not it actually works

    Thank You
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  5. FreeBooter's Avatar
    Posts : 4,047
    Windows 10 Pro 64-bit
       #5

    You can reset the Windows Time service configurations using Command Prompt.


    Open the Command Prompt by typing cmd.exe into Start Menu, right-click on Cmd.exe, and open it as an administrator.


    Execute below commands one at a time:


    Code:
    net stop w32time
    
    
    w32tm /unregister
    
    
    w32tm /register
    
    
    net start w32time
    
    
    w32tm /resync /nowait


    Once you completed the steps, your device should now synchronize with its clock over the internet.
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  6. Posts : 72
    Windows 10 home
    Thread Starter
       #6

    I tried the first set of steps on that link and I get a message - unable to start the windows time service. This same message appears with any of the 3 services listed Windows Time Service not running and did not update with time change-image.png


    if I try the 2nd option and this is what I get
    Microsoft Windows [Version 10.0.19041.572]
    (c) 2020 Microsoft Corporation. All rights reserved.


    C:\WINDOWS\system32>w32tm /resync
    The following error occurred: The service has not been started. (0x80070426)


    C:\WINDOWS\system32>net start w32time
    System error 5 has occurred.


    Access is denied.




    C:\WINDOWS\system32>


    trying the 3rd option gives me the message that time synchronization failed
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  7. Jacee's Avatar
    Posts : 1,605
    Win 10 home 20H2 19042.928
       #7

    Try these instructions...they're just a little different: How to synchronize the server time with NTP by Bas Wijdenes
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  8. Posts : 72
    Windows 10 home
    Thread Starter
       #8

    I tried the steps in an elevated command prompt as suggest and these are the results

    Microsoft Windows [Version 10.0.19041.572](c) 2020 Microsoft Corporation. All rights reserved.
    C:\WINDOWS\system32>NET STOP W32TIME
    The Windows Time service is not started.
    More help is available by typing NET HELPMSG 3521.

    C:\WINDOWS\system32>W32TM /UNREGISTER
    The following error occurred: Access is denied. (0x80070005)

    C:\WINDOWS\system32>net stop w32time
    The Windows Time service is not started.
    More help is available by typing NET HELPMSG 3521.

    C:\WINDOWS\system32>w32tm /unregister
    The following error occurred: Access is denied. (0x80070005)

    C:\WINDOWS\system32>w32tm /register
    The following error occurred: Access is denied. (0x80070005)

    C:\WINDOWS\system32>net start w32time
    System error 5 has occurred.Access is denied.

    C:\WINDOWS\system32>w32tm /resync /nowait
    The following error occurred: The service has not been started. (0x80070426)

    C:\WINDOWS\system32>

    - - - Updated - - -

    I tried the command prompt as suggested at "Synchronize the server time with NTP by Bas Wijdenes" but I get the following error : The following error occurred: Access is denied. (0x80070005)



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  9. FreeBooter's Avatar
    Posts : 4,047
    Windows 10 Pro 64-bit
       #9

    Merge the attached registry file by double clicking to see issue resolves.
    Windows Time Service not running and did not update with time change Attached Files
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  10. Jacee's Avatar
    Posts : 1,605
    Win 10 home 20H2 19042.928
       #10

    This error may include other problems, not just the "time settings".

    The 0x80070005 error usually appears during Windows Update or by specific applications because of DLL files permission being denied, but it can also be caused by any of the following:
    0x80070005 – Fix for Windows Vista, 7, 8, 8.1, 10
      My Computers


 
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