Windows 10: Login in prompt will not show, keyboard and mouse wont work. Solved

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  1.    15 Aug 2015 #1

    Login in prompt will not show, keyboard and mouse wont work.


    I'm stick on the below screen. My keyboard and mouse will not respond. I don't get a login prompt. The time is correct and the little icon in the bottom right indicates if my Ethernet cable is connected.
    Click image for larger version. 

Name:	IMG_0461.JPG 
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ID:	31658

    I had Window 7. I used the microsoft provided upgrade to install windows 10. The process seemed to have completed successfully. I was able to get a login prompt once and successfully logged in. I opted to not send any information to microsoft at the initial propts. I got to my desktop, everything seemed to be working ok. I thought there were a few startup apps I didn't need in my tray. So I turned off auto startup on login for OneDrive, Skype, and my logitech camera. I restarted and now I get stuck at this screen.

    The time updates correctly over time, its not frozen. I can plugin/unplug the Ethernet cable and the little icon in the bottom right will change to indicate if it has internet. I can press the power button on my computer and it correctly interprets that as a shutdown command and it gracefully shuts down.

    My mouse/keyboard wont work. They used to work fine. I am able to use the mouse/keyboard in my BIOS with out a problem. However the moment the system starts to load, the lights on my keyboard and mouse go out and they become unresponsive. I tried various combinations of pluging the USB keyboard/mouse into different ports. I tried using different mouses and keyboards. I tried disabling legacy USB support in the BIOS. Nothing helps.

    I tried getting into safe mode but can't. Most solutions to get into safe mode require your system to already be working correctly. Holding F8 or F8+Shift don't help.

    I'm currently installing windows 10 on my lap top so I can try to create a restore disk. Which should then allow me to go into safe mode and try to repair what ever has gone wrong.

    My computer is sporting an i7 with 16 gigs of memory. I use a 128gb SSD for my system and have 3 other hard drives for various data storage. No other OS installed. The computer has been functioning fine for the last two years.

    I'm a software engineer with 5 years of professional experience and I've been building my own computers.
      My ComputerSystem Spec

  2.    15 Aug 2015 #2

    avatara359 said: View Post
    I'm stick on the below screen. My keyboard and mouse will not respond. I don't get a login prompt. The time is correct and the little icon in the bottom right indicates if my Ethernet cable is connected.
    Click image for larger version. 

Name:	IMG_0461.JPG 
Views:	163 
Size:	74.0 KB 
ID:	31658

    I had Window 7. I used the microsoft provided upgrade to install windows 10. The process seemed to have completed successfully. I was able to get a login prompt once and successfully logged in. I opted to not send any information to microsoft at the initial propts. I got to my desktop, everything seemed to be working ok. I thought there were a few startup apps I didn't need in my tray. So I turned off auto startup on login for OneDrive, Skype, and my logitech camera. I restarted and now I get stuck at this screen.

    The time updates correctly over time, its not frozen. I can plugin/unplug the Ethernet cable and the little icon in the bottom right will change to indicate if it has internet. I can press the power button on my computer and it correctly interprets that as a shutdown command and it gracefully shuts down.

    My mouse/keyboard wont work. They used to work fine. I am able to use the mouse/keyboard in my BIOS with out a problem. However the moment the system starts to load, the lights on my keyboard and mouse go out and they become unresponsive. I tried various combinations of pluging the USB keyboard/mouse into different ports. I tried using different mouses and keyboards. I tried disabling legacy USB support in the BIOS. Nothing helps.

    I tried getting into safe mode but can't. Most solutions to get into safe mode require your system to already be working correctly. Holding F8 or F8+Shift don't help.

    I'm currently installing windows 10 on my lap top so I can try to create a restore disk. Which should then allow me to go into safe mode and try to repair what ever has gone wrong.

    My computer is sporting an i7 with 16 gigs of memory. I use a 128gb SSD for my system and have 3 other hard drives for various data storage. No other OS installed. The computer has been functioning fine for the last two years.

    I'm a software engineer with 5 years of professional experience and I've been building my own computers.
    Try powering off the router and then boot.
      My ComputerSystem Spec

  3.    15 Aug 2015 #3

    Thanks for the reply.

    I tried booting with out the Ethernet cable plugged in. The computer in question doesn't have wireless or bluetooth cability. It doesn't seem to help.

    I just tried booting again with out internet and its the same. The little icon in the bottom right has a red circle with a white X in it.
      My ComputerSystem Spec

  4.    15 Aug 2015 #4

    avatara359 said: View Post
    Thanks for the reply.

    I tried booting with out the Ethernet cable plugged in. The computer in question doesn't have wireless or bluetooth cability. It doesn't seem to help.

    I just tried booting again with out internet and its the same. The little icon in the bottom right has a red circle with a white X in it.
    You are most welcome mate, so if you have experience with previous windows the next step I would try would be to enable the hidden admin account via a cmd from a win 7 disk. Or use a bcd edit to put the menu on boot and try safe mode.
      My ComputerSystem Spec

  5.    15 Aug 2015 #5

    Yeah im trying to get into safe mode by making a recovery disk. Im waiting on windows 10 to finish installing on my lap top.

    Ive heard of the admin account but ive never used it. What would i gain by accessing that account?

    If i knew what was going wrong i could try to manually fix it but i dont.
      My ComputerSystem Spec

  6.    15 Aug 2015 #6

    avatara359 said: View Post
    Yeah im trying to get into safe mode by making a recovery disk. Im waiting on windows 10 to finish installing on my lap top.

    Ive heard of the admin account but ive never used it. What would i gain by accessing that account?

    If i knew what was going wrong i could try to manually fix it but i dont.
    I doubt you will get in from a 10 disk although I could be wrong, I would boot a windows 7 disk and do a bcd edit to get into safe mode by putting the boot menu on the boot screen or use regedit to enable the admin account. What will you gain from the admin account, no password and may boot into, no promises mate I'm just trying to help you get into your OS one way or another and I know a windows 7 disk works because I have tested it.
      My ComputerSystem Spec


  7. Posts : 558
    Windows 10 Pro/Windows 7 Ultimate
       15 Aug 2015 #7

    Looks like you're stuck on the Lockscreen, you can't get out of it? Usually pressing spacebar or enter will lift it up.

    AH! I know what's happening, you are using a USB KB or Mouse? When it gets to the Lockscreen, unplug your KB and Mouse and then plug them back in right away, they'll start working.

    This happened to me the 1st day I had Win10 installed, if happened a few times and eventually it stopped after all of my drivers were updated. But I'm positive you have the same thing happening,
      My ComputerSystem Spec

  8.    15 Aug 2015 #8

    XweAponX said: View Post
    Looks like you're stuck on the Lockscreen, you can't get out of it? Usually pressing spacebar or enter will lift it up.

    AH! I know what's happening, you are using a USB KB or Mouse? When it gets to the Lockscreen, unplug your KB and Mouse and then plug them back in right away, they'll start working.

    This happened to me the 1st day I had Win10 installed, if happened a few times and eventually it stopped after all of my drivers were updated. But I'm positive you have the same thing happening,
    Nice one hope this works.
      My ComputerSystem Spec


  9. Posts : 558
    Windows 10 Pro/Windows 7 Ultimate
       15 Aug 2015 #9

    check your Mouse, if the red light is NOT on, unplug it and plug it back in.

    Are you using legacy USB input devices? Cos mine are really old, ancient MS USB Infrared mouse. My KB was OK cos it's a PS-2 KB.
      My ComputerSystem Spec

  10.    15 Aug 2015 #10

    I'll try the admin account and safe mode.

    I tried pressing every key on my keyboard and mouse to get something to pop up, nothing happens. The little red lights on my Logitech gaming mouse are not powered. The caps lock key on my keyboard wont turn on either. They are both USB devices. I also tried a separate set of keyboard/mouse through a USB wireless dongle, only a few years old. Didn't help.

    I don't think that any of my devices would qualify as 'legacy' usb devices.
      My ComputerSystem Spec


 
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