Windows 10: Login in prompt will not show, keyboard and mouse wont work. Solved

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  1.    15 Aug 2015 #11

    avatara359 said: View Post
    I'll try the admin account and safe mode.

    I tried pressing every key on my keyboard and mouse to get something to pop up, nothing happens. The little red lights on my Logitech gaming mouse are not powered. The caps lock key on my keyboard wont turn on either. They are both USB devices. I also tried a separate set of keyboard/mouse through a USB wireless dongle, only a few years old. Didn't help.

    I don't think that any of my devices would qualify as 'legacy' usb devices.
    If you need any guidance tell me I will give you the commands you need, you just said you were a professional so I assumed you knew what I was talking about.
      My ComputerSystem Spec


  2. Posts : 558
    Windows 10 Pro/Windows 7 Ultimate
       15 Aug 2015 #12

    avatara359 said: View Post
    I'll try the admin account and safe mode.

    I tried pressing every key on my keyboard and mouse to get something to pop up, nothing happens. The little red lights on my Logitech gaming mouse are not powered. The caps lock key on my keyboard wont turn on either. They are both USB devices. I also tried a separate set of keyboard/mouse through a USB wireless dongle, only a few years old. Didn't help.

    I don't think that any of my devices would qualify as 'legacy' usb devices.
    I guess not, but they are not being detected. Just unplug the KB. and plug it right back in, it should start working.

    If not, then find another KB and use that. My system would not load the mouse until I unplugged it and plugged it back in, but in order for Windows to load the drivers, it has to get past that screen. So try any other KBs you have, safe mode is not going to help cos the drivers still have to load, or possibly be downloaded. If you have a PS-2 KB input, try a PS-2 KB, that will get you past this, after a few reboots your system will have the right drivers loaded and this will stop.

    If your KB and Mouse are IR, there should be a connect button that connects them to their base station, check that too. You may just have to find a cheapy KB and mouse to get you past this, once the Logitech drivers are installed, then they will work every time.
      My ComputerSystem Spec

  3.    15 Aug 2015 #13

    XweAponX said: View Post
    I guess not, but they are not being detected. Just unplug the KB. and plug it right back in, it should start working.

    If not, then find another KB and use that. My system would not load the mouse until I unplugged it and plugged it back in, but in order for Windows to load the drivers, it has to get past that screen. So try any other KBs you have, safe mode is not going to help cos the drivers still have to load, or possibly be downloaded. If you have a PS-2 KB input, try a PS-2 KB, that will get you past this, after a few reboots your system will have the right drivers loaded and this will stop.

    If your KB and Mouse are IR, there should be a connect button that connects them to their base station, check that too. You may just have to find a cheapy KB and mouse to get you past this, once the Logitech drivers are installed, then they will work every time.
    I don't mean to be nasty mate but you have 110 posts and not 1 reputation point to thank you to say you actually helped anyone, I think you could be potentially dangerous from your delusional knowledge of windows systems.
      My ComputerSystem Spec

  4.    15 Aug 2015 #14

    I really appreciate all the help.

    I'll try to look up the commands you speak of.

    I'm primarily a gameplay software engineer for unity3D.

    I have tried three keyboards and three mice, all usb. I don't have a PS-2 anything any more. I tried lots of combinations of unpluging/plugging things in at different times and ports. Nothing gets powered. I verified that all of my devices are working correctly on other computers. Its like the Windows 10 isn't recognizing my motherboard. Its an Asus motherboard from a few years ago, a reasonably good one.

    One mice and one keyboard are pretty basic generic keyboards. Was considering buying yet another basic keyboard tho.

    I am not sure if it makes a difference, but I had two monitors hooked to my graphics card. I was wondering if that was causing a issue so I also tried different combinations of plugging in monitors to no avail.
      My ComputerSystem Spec


  5. Posts : 558
    Windows 10 Pro/Windows 7 Ultimate
       15 Aug 2015 #15

    Bazz said: View Post
    I don't mean to be nasty mate but you have 110 posts and not 1 reputation point to thank you to say you acctually helped someone.

    Well maybe you could start, eh? It took a long time over in the 8 forums too.
      My ComputerSystem Spec


  6. Posts : 558
    Windows 10 Pro/Windows 7 Ultimate
       15 Aug 2015 #16

    avatara359 said: View Post
    I really appreciate all the help.

    I'll try to look up the commands you speak of.

    I'm primarily a gameplay software engineer for unity3D.

    I have tried three keyboards and three mice, all usb. I don't have a PS-2 anything any more. I tried lots of combinations of unpluging/plugging things in at different times and ports. Nothing gets powered. I verified that all of my devices are working correctly on other computers. Its like the Windows 10 isn't recognizing my motherboard. Its an Asus motherboard from a few years ago, a reasonably good one.

    One mice and one keyboard are pretty basic generic keyboards. Was considering buying yet another basic keyboard tho.

    I am not sure if it makes a difference, but I had two monitors hooked to my graphics card. I was wondering if that was causing a issue so I also tried different combinations of plugging in monitors to no avail.
    They are NOT detecting after unplugging and plugging back in? Maybe just try only the mouse. You don't need to buy a new mouse, go to a salvation army and get a cheap 4 dollar mouse, and old MS IR mouse. Because my system did exactly this the first day I used Windows 10, once I got past it, the drivers loaded correctly. Look all you need is an old PS-2 KB, I'm positive it will allow you to log in. So check any nearby Thrift store.

    I am probably using the exact same MB as you are using, it's an Asus M2N-SE Mb from around 2006, and the only problem I really had was with my MS Mouse, it would not detect.

    I have noticed that MS systems are crappy when it comes to USB driver support, I've had similar problems in Windows 8 too. You are basically stuck until you can log in, and you can't log in with the USB input devices.
      My ComputerSystem Spec

  7.    15 Aug 2015 #17

    avatara359 said: View Post
    I really appreciate all the help.

    I'll try to look up the commands you speak of.

    I'm primarily a gameplay software engineer for unity3D.

    I have tried three keyboards and three mice, all usb. I don't have a PS-2 anything any more. I tried lots of combinations of unpluging/plugging things in at different times and ports. Nothing gets powered. I verified that all of my devices are working correctly on other computers. Its like the Windows 10 isn't recognizing my motherboard. Its an Asus motherboard from a few years ago, a reasonably good one.

    One mice and one keyboard are pretty basic generic keyboards. Was considering buying yet another basic keyboard tho.

    I am not sure if it makes a difference, but I had two monitors hooked to my graphics card. I was wondering if that was causing a issue so I also tried different combinations of plugging in monitors to no avail.
    It has nothing to do with your keyboards or mouses, download yourself a windows 7 DVD install disk and boot from it then follow this for the admin account.

    1. Boot from the DVD


    2. Click SHIFT+F10


    3. Type regedit and press enter


    4. Navigate to HKEY_LOCAL_MACHINE


    5. File menu click Load Hive


    6. In the file name field type %windir%\system32\config\SAM and hit enter.


    7. Name the Hive Test. Click ok, If you have more than one partition and the file comes up prosess in use you need to navigate to the correct partition, windows\system32\config\SAM, Name the Hive Test. Click ok


    8. Navigate to HKEY_LOCAL_MACHINE\test\SAM\Domains\Account\Users\000001F4


    9. From the right side pane double-click the F entry.


    10. The line that starts with 0038 is what you want to edit. The value next to 0038 is 11, replace it with 10.


    11. Back in the Registry Editor, from the left side click on the name you gave to the hive you loaded earlier and from the file menu click unload Hive.


    12. From the File menu, restart the computer and you are done. The Administrator account is now enabled.


    13. To remove the admin account follow the steps again and put the 11 back.
      My ComputerSystem Spec


  8. Posts : 558
    Windows 10 Pro/Windows 7 Ultimate
       15 Aug 2015 #18

    Will he be able to get to that account if his Lockscreen is jammed up? Let me know if that worked. But I'd borrow a PS-2 KB from someone just in case.
      My ComputerSystem Spec

  9.    15 Aug 2015 #19

    XweAponX said: View Post
    Will he be able to get to that account if his Lockscreen is jammed up? Let me know if that worked. But I'd borrow a PS-2 KB from someone just in case.
    No guarantee of booting but it has no password and if if it does boot he can create a new user account.

    That's the thing there a no guarantees we are all trial and error with 10.
      My ComputerSystem Spec


  10. Posts : 558
    Windows 10 Pro/Windows 7 Ultimate
       15 Aug 2015 #20

    Bazz said: View Post
    No guarantee of booting but it has no password and if if it does boot he can create a new user account.

    That's the thing there a no guarantees we are all trial and error with 10.
    I'm pretty sure I was only able to get past it when it happened to me, cos I have an old crappy Dell PS-2 KB. Most new systems have only USB support, but ASUS normally puts the PS-2 inputs in. After I logged in the second time, new drivers got loaded and it stopped. Maybe I'll remove the PS-2 KB and connect my other USB kb and see what happens.
      My ComputerSystem Spec


 
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