Clocks keep stopping when PC is closed

@clayto,
Thanks for the update. So BIOS/CMOS time is definitely correctly and we can rule out coin battery as cause of the problem from what I understand so far.

Check Event Viewer for any Windows Time service errors etc:

event viewer under the Applications and Services Log\Microsoft\Windows\Time-Service\Operational

From: https://docs.microsoft.com/en-us/win...ility?tabs=257

More things to try if you haven't already: How to fix Windows Time service not running on Windows 10

Run: Tuneup.bat - Click here to go to the BSOD batch repository to download and run this batch file.

If the tablet is only a month old ... don't you have a warranty?

I think we have found the source of the problem (unless it is only a symptom) but not how to correct it. Following up links above I came across "If you have issues with Windows Time service, you need to make sure that Startup type of the service is set to Automatic." I found it in Services where Startup is set to Manual (Trigger) not to Automatic. Unfortunately I have not been able to change it. In the right click list of options, selecting Automatic does not work, Manual remains selected. I have re-booted several times.

So now I need advice on what is causing this and how to correct it please.

clayto said:

I think we have found the source of the problem (unless it is only a symptom) but not how to correct it. Following up links above I came across "If you have issues with Windows Time service, you need to make sure that Startup type of the service is set to Automatic." I found it in Services where Startup is set to Manual (Trigger) not to Automatic. Unfortunately I have not been able to change it. In the right click list of options, selecting Automatic does not work, Manual remains selected. I have re-booted several times.

So now I need advice on what is causing this and how to correct it please.

That article seems to be erroneous - we have our set to manual trigger too.

PS I have stopped and re-started Windows Time in Services and the options in Settings many times.

- - - Updated - - -

Zbook. I think I (may?) have downloaded the batch file ---- I have not been able to copy / paste it here to confirm but it is listed as "Unconfirmed 257166.crdownload". However, I have not been able to do anything with it. Right clicking / double clicking only produces the 'What do you want to do with this file' response and directs me to the Store to find an app. Is it the right file?

Bat files typically prompt AV software.
Please go through the prompts > post results into the thread or post a share link using one drive, drop box, or google drive

"Bat files typically prompt AV software.
Please go through the prompts > post results into the thread or post a share link using one drive, drop box, or google drive"

I apologise, but I do not understand what this means. I have re-read it but am no clearer.