Sleeping and Hibernating with Issues and Erratic Behaviour

Neophile · 08 Oct 2020

Any of the following situations can happen when I try to put my computer either in sleep or hibernate mode.

The computer seldom enters and stays in sleeping or hibernate mode until I awake it;
The computer enters in sleeping or hibernate, stays for from a few seconds to a few minutes, more frequently for a shorter time. Then, it awakes by itself;
The computer follows its way to sleep or hibernate (I can check by the way its lights flicker), but as soon as it gets to the end of de process, it awakes immediately (at this point, on hibernation, it also flickers the DVD light). This is the most frequent;
I also find very strange that after shutting the computer down correctly by clicking on the power button, if I push any key on the keyboard it boots immediately.

I scanned the file system – sfc /scannow. On the first time it repaired some files, but not all. On the second pass the result was only Windows Resource Protection found corrupt files but was unable to fix some of them. The log is here attached.

Then, I looked for sleeping anomalies using powercfg /SystemSleepDiagnostics. The log is also attached here.

All power related settings for sleep or hibernation respect the separation of at least one minute.

I am unable to repair whatever is wrong and should be very grateful for any help. This is a less than 3-week installation and I am not very used to tie OS. I Installed Win 10 a few years ago, but didn’t like it and run back to Win 7. Now I am here again, and these issues started before 2 weeks after the installation.

There is also something strange with the mouse, but it is probably on itself: It is set for not awaking the computer, nut it does. So, before I put the computer to sleep I have to turn it off.

Windows Pro version 1909 (OS Build 18363.1110).

joeandmarg0 · 08 Oct 2020

Run---dism /online /cleanup-image /restorehealth---The ---sfc /scannow---command uses files from your computer,the---dism---one goes online to Microsoft and uses fresh files.The two are complementary.
Did you check---powercfg /lastwake---to see if it had any useful information?
Also see if Reliability History has any entries related to the problem.

Try3 · 09 Oct 2020

Symptoms such as yours can result from display driver corruption. There is no diagnostic test for this.
1 Backup your existing drivers before you do anything - Backup and Restore Device Drivers - TenForumsTutorials
2 In Windows 7, Windows Help suggested as one of the standard measures when there was a sleep-related problem - reinstall the display driver in case it has become corrupted. So, go to the AMD display adapter support site then get another copy of the display driver and install it.

- I cannot say that that the display adapter is definitely the cause of your problem, merely that it is a possibility that needs to be eliminated.
- Using Device manager to update the driver is not sufficient. It just looks for version numbers-dates.

3 Go to the motherboard maker to check for any updated Bios then install it.

Best of luck,
Denis

boombastik · 09 Oct 2020

1) Go in bios and disable: WOL by PME,WOR by PME,WOR by Ring,PXE
2) Go in bios and in power options sets sleep from auto to s3 only.

I also find very strange that after shutting the computer down correctly by clicking on the power button, if I push any key on the keyboard it boots immediately. ---> This is limitation with your motherboard if you want to fix it or disable fast startup in windows.

Neophile · 09 Oct 2020

joeandmarg0 said:

Run---dism /online /cleanup-image /restorehealth---The ---sfc /scannow---command uses files from your computer,the---dism---one goes online to Microsoft and uses fresh files.The two are complementary.
Did you check---powercfg /lastwake---to see if it had any useful information?
Also see if Reliability History has any entries related to the problem.

Thank you for trying to help. Yesterday, my reply was erased by the forum when I clicked on the Submit button. Here are the today´s resultss.

dism /online /cleanup-image /restorehealth
I can´t remember the exact result, but it seems that it repaired something
I run it today again and the result was:
The restore operation completed successfully.

powercfg /lastwake
Result:
Wake History Count - 1
Wake History [0]
Wake Source Count - 0

I run sfc /scannow again, and now it didn’t find any integrity violations.

After this, I tried sleep and Hibernate commands, but the issue was still there.

- - - Updated - - -

Try3 said:

Symptoms such as yours can result from display driver corruption. There is no diagnostic test for this.
1 Backup your existing drivers before you do anything - Backup and Restore Device Drivers - TenForumsTutorials
2 In Windows 7, Windows Help suggested as one of the standard measures when there was a sleep-related problem - reinstall the display driver in case it has become corrupted. So, go to the AMD display adapter support site then get another copy of the display driver and install it.

- I cannot say that that the display adapter is definitely the cause of your problem, merely that it is a possibility that needs to be eliminated.
- Using Device manager to update the driver is not sufficient. It just looks for version numbers-dates.

3 Go to the motherboard maker to check for any updated Bios then install it.

Best of luck,
Denis

One of the reasons I gave up on Win 10 a few years ago was exactly because it had no drivers to support my graphics. But now I found a way from a thread on AMD support Radeon HD 4000 Series Windows 10 Work Around Fix. Sleeping was alright after driver installation, but If I can’t fix it any other way I’ll try reinstalling.with a new copy of the driver.

Thank you for your very useful suggestions.

- - - Updated - - -

boombastik said:

1) Go in bios and disable: WOL by PME,WOR by PME,WOR by Ring,PXE
2) Go in bios and in power options sets sleep from auto to s3 only.

Can you detail these two lines a little more, please?

Thank you.

Plankton · 09 Oct 2020

No answer but I've had some similar issues with that......I just ended up not using sleep mode at all. Which kind of sucks.

Try3 · 09 Oct 2020

Neophile said:

... If I can’t fix it any other way I’ll try reinstalling.with a new copy of the driver

The problem with there being no diagnostic test for driver corruption is that you will have no way of knowing if you are wasting your time investigating 'other ways' or not.
If you reinstall the driver now and it does not solve the problem then you'll know that it is worth investigating 'other ways'.

Neophile said:

powercfg /lastwake

I don't think that there is going to be anything useful in this particular case but Event viewer does save a lot more data than powercfg can access.

This is the Event viewer, Custom view definition that I use to monitor sleeping/hibernating & waking: Power - Sleep-Hibernate transitions.zip

- Unzip it
- In Event viewer click on Import Custom view [on the right-hand side], browse to & select the now-unzipped .xml file and you'll see the new entry in your Custom views [the list on the left-hand side].

You will normally find Event viewer's General pane {in the bottom-half of the window} to be the most informative one.

- In the case of resuming from sleep / hibernate, the Details pane comes into play.

- The General pane does not tell you whether you have resumed from sleep or from hibernate.
- The Details pane does. It records 'TargetState' 4 for resuming from sleep & 5 for resuming from hibernate.

All the best,
Denis

Neophile · 09 Oct 2020

Try3 said:

This is the Event viewer, Custom view definition that I use to monitor sleeping/hibernating & waking: Power - Sleep-Hibernate transitions.zip

- Unzip it
- In Event viewer click on Import Custom view [on the right-hand side], browse to & select the now-unzipped .xml file and you'll see the new entry in your Custom views [the list on the left-hand side].

I installed your file, and I can see it collected information since the day I installed Win 10 last month, 13-9. Hundreds of them. I can’t find a way to extract its log, if as one, but I noticed the log has only information events, no yellow or red icons. Shall I look anywhere specifically?
I am attaching the three last events from your installed Custom View. Event 1 is the latest.

Try3 · 09 Oct 2020

This Event viewer, Custom view is providing info. I have never seen it show any error.
- If you want to look for errors, leave the computer doing nothing for over an hour then sleep/hibernate it, leave it to wake itself up [as your post says it does] then look in the Last hour column of Event viewer's opening view ['Summary of Administrative events']. Just double-click on anything of interest to see its details then return to this opening view using the left-right arrows in Event viewer's top-left corner.

Your own Event viewer is the only decent user interface for this. I cannot make hide nor hair of the output you posted other than that it appears to be a resume from hibernation that does not look the same as mine.
- I have never seen HiberReadDuration 0 when HiberWriteDuration, HiberPagesWritten have +ve values
- I have never seen TargetState, EffectiveState showing different values
- I do not use hybrid sleep so I don't know whatt heir records look like but I cannot see any logic to their being what you show
The preceding Kernel-Power EventID 42 that you can see in your Event viewer should tell you what states it was trying to achieve - state 4 is sleep, state 5 is hibernate.

Resume from hibernation - sample Event record
General pane -

Sleeping and Hibernating with Issues and Erratic Behaviour-reume-hibernation-general-pane.png

Details pane -

I suggested you reinstall the display driver and still think that is what you should do.

Denis

zbook · 09 Oct 2020

Run: Tuneup.bat - Click here to go to the BSOD batch repository to download and run this batch file.

Code:

2020-10-07 22:42:56, Info                  CSI    0000030a [SR] Cannot repair member file [l:12]'winhlp32.exe' of Microsoft-Windows-Winhstb, version 10.0.18362.1, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, file is missing
2020-10-07 22:42:56, Info                  CSI    0000030b [SR] Cannot repair member file [l:12]'winhlp32.exe' of Microsoft-Windows-Winhstb, version 10.0.18362.1, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, file is missing
2020-10-07 22:42:56, Info                  CSI    0000030c [SR] This component was referenced by [l:154]'Microsoft-Windows-Client-Features-WOW64-Package00~31bf3856ad364e35~amd64~~10.0.18362.1110.7773E7A333E409B19259680E9BD1DCCFBE2AA223E2A4B40D40F93243A4BA2F9F'
2020-10-07 22:42:56, Info                  CSI    0000030d [SR] Could not reproject corrupted file \??\C:\Windows\\winhlp32.exe; source file in store is also corrupted
2020-10-07 22:42:56, Info                  CSI    0000030e [SR] Repair complete
2020-10-07 22:42:56, Info                  CSI    0000030f [SR] Committing transaction
2020-10-07 22:42:56, Info                  CSI    00000310 Creating NT transaction (seq 1)
2020-10-07 22:42:56, Info                  CSI    00000311 Created NT transaction (seq 1) result 0x00000000, handle @0xc64
2020-10-07 22:42:56, Info                  CSI    00000312@2020/10/7:21:42:56.981 Beginning NT transaction commit...
2020-10-07 22:42:56, Info                  CSI    00000313@2020/10/7:21:42:56.986 CSI perf trace:
CSIPERF:TXCOMMIT;5219
2020-10-07 22:42:56, Info                  CSI    00000314 [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction  have been successfully repaired
2020-10-07 22:45:00, Info                  CBS    Trusted Installer is shutting down because: SHUTDOWN_REASON_AUTOSTOP